Flexo Ink Department Manager

• Apr 2019 - Present

Technical Service Manager

• Apr 2016 - Feb 2019

Supported sales team through 50+ customer interactions across Ontario and Quebec. Visited customers on site to support product performance on press by troubleshooting and finding solutions to issues related to ink system, stock, coatings, and adhesives. Conducted lab projects for making product recommendations to increase sales. Utilized SAP control for adding / revising ink formulations, entering applicable QC specs, managing inventory, and monitoring customer orders. • Reduced branch inventory costs with product substitutions or by re-qualifying “off spec” inks and coatings, maintaining optimum product performance. • Organized user-friendly and intuitive on-line product and services guide by serving as an integral member of the Flint Group North American Product Management Team. • Increased sales by evaluating product recommendations and conducting lab work, including colour matching and formulating, X-Rite measurements, quality control, and product / stock testing. • Spearheaded press trials of products at customer sites, generating sales of tested products and advancing product development for future sales. • Engineered a new user-friendly laboratory work request form for both clients and technicians, achieving faster response times and generating more accurate results for client’s needs. Show less

Branch Technical Manager

• 2010 - 2015

Managed team members and oversaw branch operations for production, quality assurance, and delivery of UV and Aqueous inks / coatings products across Canada. Directed logistics across Canada and on-going branch maintenance. Conducted performance reviews and encouraged team building. Supported sales team with customer relations and technical field service for conducting press trials and customer support of products.• Reduced branch shipping costs by about 30% by implementing new branch operation SOPs and continued courier / LTL research for competitive rates and service.• Educated and cross trained team members, enhancing knowledge of products and procedures while increasing branch efficiencies. • Maximized productivity and minimized work-off inks with a tightly managed and controlled inventory.• Maintained a safe and accident free work environment with zero % lost time, mitigating risk for the organization.• Boosted branch output and streamlined workflows by creating and implementing new SOPs. Show less

Technical Service Representative

• 1991 - 2010

Consulted with customers nationally to support product performance on press by troubleshooting and finding solutions to issues related to ink systems, stocks, coatings, adhesives, and press conditions. Provided in-plant technical support and conducted various lab projects. Supervised daily branch operations, including customer service, processing orders, quality control, shipping / receiving, inventory management, and branch maintenance. • Reduced work-off inks at customer sites by 10% to 20%, producing cost savings for customer base while re-organizing more efficient ink rooms.• Conducted lab projects and presented product recommendations, generating sales and securing repeat customer orders.• Increased sales, created new revenue opportunities, and delivered results in a timely manner by developing long lasting loyal customer relationships built on trust, reliability, and finding viable solutions. • Provided in-plant support in start-up phase of print shops, helping clients grow into successful and profitable companies. Show less

Flexo Ink Formulator, QC and Inplant Technician

• 1990 - 1991

Laboratory Technician

• 1989 - 1990