Training Manager

• Jan 2022 - Present

Facilities Manager

• Jan 2020 - Jan 2022

Oversaw the Facilities and Maintenance of the 3 Building Phoenix operation. Was involved in Program Management, local, state and federal regulatory agencies and became familiar with Safety and OSHA responsibilities and requirements.

Director of Operations- Riverview

• Jan 2019 - Jan 2020

Director of Operations of the Repair and Reconditioning arm of Vantage Mobility International.Oversight of the facility includes safety, employee engagement, process and vehicle flow and aligning with and accomplishing company goals and objectives.This position allows me to interpret information, plan, execute and report progress using Six Sigma and Lean Processing tools.

Warranty Manager

• May 2014 - Jan 2019

I took the long way around through Production Control and Auto Refinishing Lead. This provided me with valuable company information to better assist me in the decision making required to manage vehicle warranty claims and issues as well as manage the Technical Support Services group for the company.Thuis is the Front Line customer facing customer support arm for the company, communicating with our dealers and sometimes directly with our end users to ensure that their experiences with our product are positive ones. We are in the business of selling opportunity and freedom so we work hard to assist our dealers and end users to get the most out of their vehicle. If something does happen to go wrong, we want to make sure that the vehicle returns to full operation as soon as possible and the customer is satisfied. We partner with our dealers to offer each customer of VMI the joy of increased independence

Warranty Administration

• Jan 2000 - Nov 2005

I was the Administrator of warranty claims for the Company, managing all claims for the finished helicopter as well as piece parts. I managed the Overhaul and Exchange program for the company as well, setting priorities and loading the shop for effeciency and customer satisfaction. We sucessfully pioneered a parts ordering program based on ship historical data to ensure that each customer had the parts they needed when their time-life parts were expired or needed overhaul. I was the Administrator of warranty claims for the Company, managing all claims for the finished helicopter as well as piece parts. I managed the Overhaul and Exchange program for the company as well, setting priorities and loading the shop for effeciency and customer satisfaction. We sucessfully pioneered a parts ordering program based on ship historical data to ensure that each customer had the parts they needed when their time-life parts were expired or needed overhaul.