Director of IT

• May 2021 - Present

IT Manager

• Jun 2017 - Present

System Engineer

• Sep 2012 - Jun 2017

-Windows Server 2008 environment administration. -Administration of nine VMWare development environments. -Resource and load balancing. -Equallogic SAN administration. -Windows Server 2008 environment administration. -Administration of nine VMWare development environments. -Resource and load balancing. -Equallogic SAN administration.

System Engineer

• Feb 2012 - Sep 2012

-Windows Server 2008 environment administration. -Administration of nine VMWare development environments. -Resource and load balancing. -Equallogic SAN administration. -Windows Server 2008 environment administration. -Administration of nine VMWare development environments. -Resource and load balancing. -Equallogic SAN administration.

System Administrator

• Jan 2009 - May 2011

-Desktop Support in a Windows environment of 35 critical employees, and over 150 secondary support employees. -Responsible for the implementation of the incident tracking ticket system on a Sharepoint platform. -Video conference administration via Polycom platform. -Assisted in the migration and implementation of a VOIP phone system. -Sharepoint finance project design, implementation, and administration. -Administration of all technology related purchases. Including abiding by the organizations purchase order process.

Jr. Systems Admin

• Jun 2008 - Sep 2008

-New server room implementation. Including CAT5e patch panel termination, and racking network equipment. -Mapped and documented power and data circuits of the new office location. -Installed and configured Dell servers (Windows, Debian, and Ubuntu). -Implemented infrastructure upgrades: (servers, switches, ISCSI SAN) in the Miami Terremark Tier-4 datacenter. -Learned about power metering and analysis, in addition to proper load distribution. (80% rule) -Conducted bi-weekly SQL Database replication. -Completed binary code/XML configuration updates on staging and production servers. -Member of after-hours On-Call rotation for Priority 1 alerts. -Provided network and desktop administration support (installed Symantec antivirus software, troubleshot hardware failures [faulty hard disks/PCI controllers], kept accurate inventory of equipment, responded to support calls with Terramark service desk). -Helped install Polycom VOIP phones with Cisco POE switches. -Installed and terminated inter-rack 24-port cat5e patch panels.

IT Technician

• Sep 2007 - May 2008

-Implemented and configured ILO and HP Insight Manager for a new Disaster Recovery Plan. -Supported a client portal project that ran on SharePoint. -Active Directory and Exchange administration. -Desktop Support to Windows XP workstations on a Windows Server 2003 environment. Issues were reported via phone or email and logged on Track-it (incident tracking system). -Provided technical support to users at remote or client locations via Webex and other remote control tools -Implemented and configured ILO and HP Insight Manager for a new Disaster Recovery Plan. -Supported a client portal project that ran on SharePoint. -Active Directory and Exchange administration. -Desktop Support to Windows XP workstations on a Windows Server 2003 environment. Issues were reported via phone or email and logged on Track-it (incident tracking system). -Provided technical support to users at remote or client locations via Webex and other remote control tools

IT Technician/LAN Administrator

• Sep 2006 - Sep 2007

-The exact same task list as when I was employed with this company during 2004 with the exception that in the mean time the organization had migrated to a Windows Server 2003 environment. -Setup and configuration of Windows 2003 Servers. -Administration of the Toshiba Strata CIX phone system for the main office in a point-to-point scenario. -Received delegation of administrative tasks from the IT Manager, which includes supervising two other helpdesk technicians, monitoring the ticket queue, purchase orders, RMA’s, vendor relations, etc.

IT Manager

• Nov 2004 - Sep 2006

-Main troubleshooting, tech support, and pc repair contact for all the offices of Century 21 Sunbelt. ( At one point of my employment Sunbelt had 23 offices and over 600 agents and employees) -Consulted on any aspects related to technology affecting the organization. -Provided detailed comparison reports on most major phone systems in 2005. Including definition and comparison of new and upcoming technology. -Negotiated prices for the new phone system and PRI contracts on behalf of Sunbelt resulting in one- time savings of $600,000 and yearly recurring savings of $60,000. -Key contact during the integration of the new phone system throughout all of Sunbelt. -Provided rapid response solutions to administrative requests including: integrating Microsoft Windows Server technology and Microsoft Exchange, creating logical, location, and strategy maps, disaster recovery planning, DVD backup reproduction, accounting and other software reports, screenshot training guides, direct-mail databases, recorded video and audio training presentations, audio/visual setup for conference rooms and specific meetings, etc.

IT Helpdesk Technician

• Jul 2004 - Oct 2004

-Provided technical support to local and remote users. -Created new users and mailboxes in a Windows 2000 environment via Active Directory. -Utilized Systems Management Software (SMS) to provide remotely controlled desktop support to users in local and remote locations. -Deployed and installed SMS Clients to new computers. -Provided technical support to the UPS Worldship client systems. -Deployed and installed Inoculate Antivirus software clients. -Provided reimaging of workstation hard drives via Symantec Ghost. -Deployed workstations and phones to new users and setup their local system profiles. -Integrated necessary computer peripherals such as large color laser printers and legal scanners. -Assisted in disaster prevention activities. -Provided precise computer moves including moves within a department, department to department, building to building, and disaster recovery moves.

Junior System Administrator

• Feb 2003 - May 2004

-Provided technical support to users in local and remote locations. -Assisted in the implementation of all technical services of the Savannah office. -Implemented the data (CAT 6) and voice wiring (CAT 5) of a new corporate office building and implementing necessary wiring changes in local offices. -Responsible for daily maintenance of all technical systems which included running backups and assuring that the company’s call monitoring software is running properly. -Created new users in local and remote Windows NT environments and allowing them access to the different pieces of software needed to complete their jobs to their fullest ability. (Including: MS Outlook, SAP, POS Partner, and ACT!). -Utilized PcAnywhere to access user computers and servers in remote locations to provide technical support and maintenance. -Designed and implemented the computer naming scheme for all computers owned by the company. -Provided implementation, maintenance, and repair to local and remote printers including their network implementation through JetDirect systems. -Performed maintenance and repairs to the digital PBX system (Samsung DCS), including the Callware call monitoring system, and physical wiring. -Assisted in the implementation of SAP sales and operations software. -Responsible for first level SAP Basis support, including user account services, and BDOC Queue monitoring and clearing. -Implemented Surfcontrol Web Filter software.

IT Helpdesk Technician

• Oct 2002 - Dec 2002

-Provided 1st level technical phone support to thousands of local and remote users running Windows 95, 98, 2000 and MS Office. -Created and detailed tickets in Heat and Track-It. -Responsible for installing and troubleshooting Lotus Notes R5 client software. -Utilized VNC to troubleshoot remote users. -Reset password on Novell Netware. -Attended to network connectivity issues to include IP conflicts, network logins, printing issues, and clearing out printer queues. -Responsible for new user profile requests.

Technical Support Engineer

• Aug 2001 - Oct 2002

-Provided technical phone and on site support to Windows 95, 98, 2000, and NT 4.0 users. -Installed and supported MS-Offices and Norton’s Antivirus on workstations and servers. -Responsible for repairing, maintaining, and upgrading computer peripherals to include hard drives, floppy drives, CD-ROM drives, RAM, etc. -Responsible for installing and troubleshooting Windows 2000: Professional, Server, Advanced Server, Terminal Server, and NT. -Performed migrations from NT 4.0 to Windows 2000 Server, and Advanced Server. -Installed and supported ADP and other proprietary dealership applications. -Responsible for CAT 5 Cabling. -Utilized PC Anywhere and Remote Anywhere for remote access.