Experience

PrepayPower

• Ireland
• Utilities
• 200 - 300 Employee

• Chief Operating Officer

  • May 2015 - Present



SouthWestern Business Process Services Ltd. (BPO) part of Capita plc

• Outsourcing/Offshoring
• 1 - 100 Employee

• Chief Operating Officer

  • Sep 2012 - Apr 2015

  Accountable for Operations, Key Account Management, PMO, IT, HR and Business Analytics and more recently Sales and Business Development. Leadership of 1000+ employees and contractors across locations in Ireland, UK & Poland. Successful track record of business development, account growth and transition of new business. Full P&L responsibility with proven ability to drive EBITDA growth through increased revenue as well as margin improvement through operational effectiveness and cost reduction. Accountable for Operations, Key Account Management, PMO, IT, HR and Business Analytics and more recently Sales and Business Development. Leadership of 1000+ employees and contractors across locations in Ireland, UK & Poland. Successful track record of business development, account growth and transition of new business. Full P&L responsibility with proven ability to drive EBITDA growth through increased revenue as well as margin improvement through operational effectiveness and cost reduction.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• EMEA Operations Director

  • Dec 2004 - Sep 2012

  EMEA Operations Director responsible for the end to end leasing operation for HP Financial Services (incl. HP International Bank). With a portfolio of over $3.5 billion and annual sales of $2 billion areas of responsibility include credit analysis, pricing, compliance, customer service, invoicing, collections, portfolio management and fee income generation. I am a member of the EMEA Leadership Team reporting to Global Operations Vice President in US and the Board of HPIB. I have responsibility for an annual budget of $20m and over 160 direct employees as well as multiple global outsource providers. With a strong focus on quality, efficiency and control I have achieved significant cost savings through continuous processes improvement and automation. Recent wins include a 30% reduction in costs by creating a processing hub in a lower cost location and re-engineering business processes to migrate work to this new site without adverse impact on customers, business or financial performance. Other achievements include reduction of 50% in accounts receivables during 2010 & 2011 despite credit crisis and increasing default rates. Show less



Citi

• United States
• Financial Services
• 700 & Above Employee

• Senior Vice President

  • Jun 1999 - Dec 2004

  Department Manager (Senior Vice President) within the Global Corporate and Investment Bank. Responsible for an EMEA operation consisting of 80 individuals and processing over $18 billion of cash and stock transaction per annum supporting the World-Wide Securities Services business including customer service, data sourcing, claims and cash reconciliations. I partnered closely with IT organisation to identify and specify system automation initiatives to vastly improve quality, efficiency and control of business processes. Show less