Experience

Sciensus

• United Kingdom
• Hospitals and Health Care
• 300 - 400 Employee

• Clinical Logistics Training Lead

  • Aug 2021 - Present

• Customer patient services functional trainer

  • Jul 2021 - Aug 2021



Healthcare at Home

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Customer Patient Services Functional Trainer

  • Jun 2020 - Jul 2021



Access Bookings

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Learning and Development Manager

  • Oct 2019 - Jul 2020

  Planned and presented the company induction and organised internal training for new starters and refresher training as part of the company’s CPD program.The creation and updating of training materials for Access Bookings specific software.Line management of 2 training assistants.Created training courses in Moodle and our in house intranet Wordpress.Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.Used a variety of assessment tools and strategies to improve instruction methods. Show less

• Learning and Development Executive

  • Jun 2017 - Oct 2019

  Formed the new training department ‘Access Academy’Created training manuals, products and proceduresSet the plans and schedules for the full training cycleIn charge of 3 members of staffArranged training internally with senior management and stakeholders

• Head of BBC Department

  • Nov 2016 - Jun 2017

  Responsible for the management of the day to day running of the departmentIn charge of 16 members of staff, in house and remotelyMonitoring and allocation of workPreparing rotas, conducting weekly meetings with my team leadersInvolved with training and recruitment of new staff

• Head of Department for BBC North

  • Jun 2016 - Nov 2016

  Responsible for the management of the day to day running of the departmentIn charge of 8 members of staff, in house and remotelyMonitoring and allocation of workPreparing rotas, conducting weekly meetings with my team leadersInvolved with training and recruitment of new staff

• Learning and Development Executive

  • Mar 2015 - Jun 2016

  Created training manuals, products and proceduresSet the plans and schedules for the full training cycleManaged the training teamArranged training internally with senior management and stakeholdersArranged external training such as NVQ’s, apprentices, etc

• Hotel booking coordinator (team leader)

  • Feb 2013 - Mar 2015

  Access Bookings is the premiere specialist for television and film accommodation and travel services, operating 24/7. We are the largest specialist of this kind, providing booking services for both domestic and international locations. Over our 28-year history, Access has had the privilege to work for literally 1,000’s of different prestigious productions. From our very first BBC production client in 1994 to being awarded preferred supplier status in 2011, Access now provides accommodation bookings for thousands of different BBC productions and departments.Access has the broadest range of experience in working with all types of BBC departments sourcing accommodation and providing global traveller support in third-world countries, war zones, during royal events, sporting events and times of crisis (e.g. ash cloud, floods, terrorist activity).We provide specialist support for a plethora of unique production requirements, such as undercover operations, children with chaperones, pet-friendly accommodation, A-list celebrity needs, right through to arranging security for the world’s most expensive car. Our unique specialist database of over 100,000 properties from prestigious luxury mansions for longer-term rent, serviced and un-serviced apartments, through 5-star and budget hotels, to cottages, lodges and bed & breakfasts.I'm a Customer Service Agent who goes the extra mile to offer their clients an outstanding service. We love to exceed the expectations of TV personalities and film stars. We specialise in providing Accommodation and Travel requirements for the TV and film industry across the globe. As part of the team I gather client accommodation requirements, research locations and availability, managing the booking process from start to finish for cast crew and extras. Show less