David Goss

Network Support Engineer at Host Ireland Business Broadband
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Contact Information
us****@****om
(386) 825-5501
Location
Ireland, IE
Languages
  • English -
Skills

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Bio

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Credentials

  • Comptia A+
    CompTIA

Experience

  • Host Ireland Business Broadband
    • Ireland
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Network Support Engineer
      • Jun 2014 - Present

      • Answering phones and escalating calls to necessary departments• Follow up with clients to ensure customer satifaction• Logging and updating support tickets in WHMCS ticketing system• Realtime troubleshooting and monitoring of network issues• Provisioning IP addresses for new customers• Building and Configuring of point to point and point to multi point RF radio equipmentTechnologies: Aircontrol, Tera Term, 3CX, PRTG, VworkApp, WHMCS • Answering phones and escalating calls to necessary departments• Follow up with clients to ensure customer satifaction• Logging and updating support tickets in WHMCS ticketing system• Realtime troubleshooting and monitoring of network issues• Provisioning IP addresses for new customers• Building and Configuring of point to point and point to multi point RF radio equipmentTechnologies: Aircontrol, Tera Term, 3CX, PRTG, VworkApp, WHMCS

  • Maplin
    • United Kingdom
    • Retail
    • 200 - 300 Employee
    • Sales Assistant
      • Oct 2013 - Jun 2014

      • Providing customers with technical advise on a wide range of products, from computers and networking, to CCTV and electronic components.• Warehouse stock management and processing of orders and deliveries.• Ensuring storefront displays and shelves are stocked correctly.• Greeting Customers upon entry.• Loss prevention• Processing till transactions. • Providing customers with technical advise on a wide range of products, from computers and networking, to CCTV and electronic components.• Warehouse stock management and processing of orders and deliveries.• Ensuring storefront displays and shelves are stocked correctly.• Greeting Customers upon entry.• Loss prevention• Processing till transactions.

  • Peats Electronics
    • Sales Assistant/ PC Repair
      • Oct 2011 - May 2012

      • Providing Customers with advice on home computers, home theatre, digital cameras,components etc.• Processing of orders and deliveries.• Loss prevention.• Diagnosing faults with products (specifically computers) • Providing Customers with advice on home computers, home theatre, digital cameras,components etc.• Processing of orders and deliveries.• Loss prevention.• Diagnosing faults with products (specifically computers)

Education

  • The University of Stirling
    Film and Media Studies, Incomplete
    2006 - 2008
  • St. Kevins College Crumlin
    HND Diploma, Film and Media Production
    2004 - 2006
  • Sandford Park School
    1998 - 2004

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