Experience

Stamford Hospital

• United Kingdom
• Medical Practices
• 1 - 100 Employee

• Technical Analyst

  • Jul 2019 - Present

  Started as a Window 10 Upgrade, now is onsite support for computers/Workstations. Started as a Window 10 Upgrade, now is onsite support for computers/Workstations.



Maintech, Incorporated,

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Rolling refresh Computer technician

  • Jun 2017 - Present

  As part of a rolling refresh, A team of techs prepare machines for imaging using the Microsoft PE environment. After imaging, we install software based on what the user has on the original old machine they have. Software is verified functional and the machine is sent out to the user to replace the old one. As part of a rolling refresh, A team of techs prepare machines for imaging using the Microsoft PE environment. After imaging, we install software based on what the user has on the original old machine they have. Software is verified functional and the machine is sent out to the user to replace the old one.



Personal Business

• Non-profit Organization Management
• 1 - 100 Employee

• Computer Technician

  • Jan 2010 - Present

  This was a service that I provided to resodential people near by. They would call if there was a computer issue. I would drive down there with my toolbox and stack of CDs to help resolve the issue. ON one occasion, I had to set up a backup system using an old desktop with 2 identical drives set in raid 1 mirrored. The situation called for a backup system with his drives. He had purchased online backup the the computer corrupted it and was not able to roll back. Using free software, I was able to backup the computer and made accessible by 2 machines on his network. Advised that the computers will back up at 11 pm every day. Checked up on the customer the next day to make sure that the computer did in fact make the backup. Diagnosed hardware and software issues. Set up Backup systems for small business. Created Centos/RHEL server for home use as NAS. Created windows server 2012 active directory domain and mapped computers to server. Experience: Repaired Apple Products such as iPads and iPhones. Replaced digitizer/glass or cleaned liquid damage off circuitry. Reinstalled windows and Mac OS X Systems. Mild usage in Ubuntu Linux Systems. Replaced motherboards in Dell and HP Laptops. Show less



Unilever

• United Kingdom
• Manufacturing
• 700 & Above Employee

• Computer technician of Unilever

  • Oct 2016 - May 2017

  I was in charge of maintaining all the machines that controlled instruments in the labs. These machines were not on a domain. The OS ranged from DOS to Windows 10. One building had 2 EOS Giant 3D printers and microscopes. Most machines were provided by Agilant Technologies/HP. Users were bringing their own USB drives into the work environment to transfer data, causing the Wanacry Virus to spread. To solve this, I created several Linux scanning machines. Plug in a usb drive and it will ask for bitlocker encryption credentials. After entering the password it will start scanning the drive and disinfect it for the viruses. Every night it will download virus definitions and reboot. It fixed many issues. Show less



Cablevision

• United States
• Telecommunications
• 700 & Above Employee

• Technical Support

  • Aug 2012 - Mar 2016

  Guided callers to resolve internet related issues. Advised to restart modems and routers. Advised of the levels of signal they have and if needed to schedule a service call. If the caller was going to set up the network by them self, I would guided them on how to set things up correctly. Advised to make sure connections were in the correct spots and what would happen if they were not. Advised that the callers own equipment my have been causing connection issues. Advised callers the best placement of wireless equipment. By using the customer service skills gained after being there for some time, I was able to defuse the situations when the caller is not satisfied by the results at the end of the call. Guided callers to install the company provided antivirus. Troubleshooted network issues related to callers computers. (Restrictions were placed on what can be done on the call with the caller.) Show less