Experience

T-Mobile By Experts Choice

• United States
• Wireless Services
• 1 - 100 Employee

• Training and Recruiting Manager

  • May 2015 - Present

  • Worked directly with HR and District Managers to review employee recruiting, hiring, and churn trends. • Developed welcome process for new employees in order to evaluate their performance within their first 30 days of employment which resulted in marked performance improvements. • Created company policies for methods and procedures as well as company newsletters and notifications. • Elaborated training and development path for Managers and District managers in the retail channel. • Generated training guides, videos, presentations, and delivered facilitation in live classroom environments. Show less



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• HR Delivery Training Specialist & Performance Coach

  • Jul 2013 - Apr 2015

  • Built relationships and partnered with sales management to drive prioritization for learning approach and training. • Managed HPT gap analysis to identify and create a recommendation for performance gaps to work with store and district leadership.• Correlated between learning and driving performance for all employees but specifically for all new hires and management development. • Reviewed store performance in sales and operational levels in order to provide input through observation and well-constructed feedback. Show less

• Retail Store Manager

  • Oct 2010 - Jul 2013

  • Managed and directed all cash handling, inventory management, sales, operations, and HR aspects at the store level.• Recognized and rewarded outstanding work performance to cultivate a positive and competitive work environment. • Shared best practices for sales and customer service with other stores and set new sales records at an area level.

• Lead Retail Consultant

  • Oct 2008 - Sep 2010

  • Sold company products and services to walk-in customers in retail outlets. • Provided a high level of customer service support with product expertise and advanced selling skills. • Developed new customer prospects/referrals, and built customer relationships to drive sales. Acted as a Lead to Retail Consultants regarding processes and guidelines. Assigned to train new hires and had key holder responsibilities.



Banana Republic

• United States
• Retail
• 700 & Above Employee

• Customer Service and Sales Associate

  • Oct 2006 - Sep 2008

  • Engaged customers, assessed needs, and provided assistance when needed. • Completed cashier duties such as cash handling, credit card processing, and inventory lookup. • Offered and signed customers up for Banana Republic credit cards. • Performed a variety duties at the store in order to ensure a positive buying experience for customers. • Engaged customers, assessed needs, and provided assistance when needed. • Completed cashier duties such as cash handling, credit card processing, and inventory lookup. • Offered and signed customers up for Banana Republic credit cards. • Performed a variety duties at the store in order to ensure a positive buying experience for customers.