David Garcia Torres
Training and Recruiting Manager at Sprint By Experts Choice- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
Experience
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T-Mobile By Experts Choice
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United States
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Wireless Services
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1 - 100 Employee
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Training and Recruiting Manager
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May 2015 - Present
• Worked directly with HR and District Managers to review employee recruiting, hiring, and churn trends. • Developed welcome process for new employees in order to evaluate their performance within their first 30 days of employment which resulted in marked performance improvements. • Created company policies for methods and procedures as well as company newsletters and notifications. • Elaborated training and development path for Managers and District managers in the retail channel. • Generated training guides, videos, presentations, and delivered facilitation in live classroom environments. Show less
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Sprint
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United States
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Telecommunications
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700 & Above Employee
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HR Delivery Training Specialist & Performance Coach
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Jul 2013 - Apr 2015
• Built relationships and partnered with sales management to drive prioritization for learning approach and training. • Managed HPT gap analysis to identify and create a recommendation for performance gaps to work with store and district leadership.• Correlated between learning and driving performance for all employees but specifically for all new hires and management development. • Reviewed store performance in sales and operational levels in order to provide input through observation and well-constructed feedback. Show less
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Retail Store Manager
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Oct 2010 - Jul 2013
• Managed and directed all cash handling, inventory management, sales, operations, and HR aspects at the store level.• Recognized and rewarded outstanding work performance to cultivate a positive and competitive work environment. • Shared best practices for sales and customer service with other stores and set new sales records at an area level.
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Lead Retail Consultant
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Oct 2008 - Sep 2010
• Sold company products and services to walk-in customers in retail outlets. • Provided a high level of customer service support with product expertise and advanced selling skills. • Developed new customer prospects/referrals, and built customer relationships to drive sales. Acted as a Lead to Retail Consultants regarding processes and guidelines. Assigned to train new hires and had key holder responsibilities.
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Banana Republic
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United States
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Retail
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700 & Above Employee
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Customer Service and Sales Associate
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Oct 2006 - Sep 2008
• Engaged customers, assessed needs, and provided assistance when needed. • Completed cashier duties such as cash handling, credit card processing, and inventory lookup. • Offered and signed customers up for Banana Republic credit cards. • Performed a variety duties at the store in order to ensure a positive buying experience for customers. • Engaged customers, assessed needs, and provided assistance when needed. • Completed cashier duties such as cash handling, credit card processing, and inventory lookup. • Offered and signed customers up for Banana Republic credit cards. • Performed a variety duties at the store in order to ensure a positive buying experience for customers.
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Education
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San Diego State University-California State University
Business Administration -
Bonita Vista High School