Experience

Mercer University

• United States
• Higher Education
• 700 & Above Employee

• Associate Registrar for Operations

  • Jun 2022 - Present



GMC - Georgia Military College

• United States
• Higher Education
• 1 - 100 Employee

• Associate Vice President for Academic Records/Registrar

  • Jul 2018 - Nov 2021

  In this multi-faceted position I provided direction and leadership for all academic records services, which included forming and implementing policies and procedures while ensuring alignment all with SACS-COC, DoE, FERPA, and Veterans Affairs standards and best practice. In addition, I administered budgets and generated required financial reporting, managed the academic module of our Ellucian Colleague student information system, and determined student-athlete eligibility through review of academic records. • Contributed to professional development of staff including admissions and registrar personnel, advisors, and transfer evaluators. • Streamlined services including review of records to award reverse transfer credits and diploma preparation in coordination with senior administration and department heads. • Responded appropriately and effectively to address student issues in collaboration with diverse colleagues, coordinating efforts to find creative solutions to existing problems. • Delivered savings in diploma processing by transitioning to less expansive packaging with reduced postage costs.



Oral Roberts University

• United States
• Education Administration Programs
• 700 & Above Employee

• University Registrar

  • Aug 2007 - Jun 2018

  As Registrar I was responsible for leading all functions of our Registrar's Office including student registration, course scheduling, degree certification, transfer credit evaluation, and petitions for policy exemptions. When executing all policies and procedures I ensured alignment with the standards and best practice principles of both the Higher Learning Commission accrediting agency and the Oklahoma State Regents of Higher Education. My role also included managing and updating the curriculum module of the Ellucian (TM) Banner student information system.• Maintained comprehensive knowledge of all relevant regulations of government and accrediting agencies, directed FERPA education and compliance efforts, generated all required reporting.• Increased completion rates and supported students' academic progress in collaboration with Director of Student Success and Retention, counseled individual students facing academic challenges.• Enabled data-driven planning and decision making by gathering and interpreting relevant statistics to shape multiple initiatives.• Trained and coached junior staff, collaborated with multiple internal departments in activities to streamline services, increasing effectiveness while maintaining all quality standards.• Contributed to institutional procedures and effectiveness through significant committee participation.

• Director, Special Events

  • Apr 2004 - Aug 2007

  This complex position allowed me to leverage my outstanding organizational skills in planning and executing all logistical aspects for a full range of events including conferences, registration for 3,200 students, an annual Christmas concert, and annual high school academic, athletic, and fine arts competition for 1,100 participants. To facilitate successful event execution, I served as point person for both internal and external stakeholders.• Boosted event participation by coordinating promotional and publicity activities to internal and external audiences.• Coordinated with external entities to secure facilities, arrange catering services, and other required materials and services, negotiated comprehensive contracts.• Monitored quality and consistency of multiple annual events by updating database records and preparing attendance reports.

• Director, Adult Learning Service Center

  • Oct 2001 - Apr 2004

  For this Center dedicated to enabling success for our adult learners I championed multiple retention and completion efforts by managing support services for 2,500 graduate and distance education students. I supervised a high performing staff of 12 including senior recruitment, admissions, financial aid, bursar, and registrar personnel, all dedicated to delivering high quality service in all customer interactions including in person, phone, and electronic communication.• Promoted to Director position in recognition of strong contributions as Assistant Director and thorough knowledge of department programs, policies, and mission.• Expanded enrollment and raised organizational profile by collaborating with recruitment staff to develop and implement strategic marketing plan to support graduate and distance education programs.• Optimized processes and controlled costs by strategizing and implementing improvement and modernization initiatives.ADDITIONAL ORAL ROBERTS UNIVERSITY EXPERIENCEAssistant Director for Student Services - Adult Learning Service CenterCoordinator of Graduate School Admissions - Adult Learning Service CenterDirector of Admissions - Graduate School of Theology and MissionsAssistant Director of Admissions - Graduate School of Theology and Missions