Experience

Metropolitan Golden Management - Horison Hotels Group

• Indonesia
• Hospitality
• 200 - 300 Employee

• Front Office Manager

  • Mar 2021 - Present

  Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)• Train, supervise and support office staff, including receptionists, security guards and call center agentsSchedule shifts• Ensure timely and accurate customer service• Handle complaints and specific customers requests• Troubleshoot emergencies• Monitor stock and order office supplies• Ensure proper mail distribution• Prepare and monitor office budget• Keep updated records of office expenses and costs



Surya Hotel & Cottages Prigen

• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Mar 2020 - Mar 2021

  Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)• Train, supervise and support office staff, including receptionists, security guards and call center agentsSchedule shifts• Ensure timely and accurate customer service• Handle complaints and specific customers requests• Troubleshoot emergencies• Monitor stock and order office supplies• Ensure proper mail distribution• Prepare and monitor office budget• Keep updated records of office expenses and costs



Archipelago International Hotels, Resorts & Residences

• Indonesia
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Jan 2019 - Mar 2020

  • Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)• Train, supervise and support office staff, including receptionists, security guards and call center agentsSchedule shifts• Ensure timely and accurate customer service• Handle complaints and specific customers requests• Troubleshoot emergencies• Monitor stock and order office supplies• Ensure proper mail distribution• Prepare and monitor office budget• Keep updated records of office expenses and costs•Ensure company’s policies and security requirements are met



ibis, ibis Styles, ibis budget

• Hospitality
• 700 & Above Employee

• Assistant Front Office Manager

  • Oct 2017 - Dec 2018

  • The Assistant Front Office Manager is responsible for assisting the Front Office Manager. His/her assistance includes leading and managing all sections of the Front Office Department in order to ensure the highest standards.• An AFOM monitors the Front Office employees to make sure all guests receive prompt and personal recognition. He/she takes care of the front desk operation including guest registration, room assignment and check-out procedures.• Furthermore an Assistant Front Office Manager assists the Front Office Manager in employee related matters such as evaluations and consulting.

• Front Office Manager

  • Nov 2016 - Oct 2017

  • Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)• Train, supervise and support office staff, including receptionists, security guards and call center agentsSchedule shifts• Ensure timely and accurate customer service• Handle complaints and specific customers requests• Troubleshoot emergencies• Monitor stock and order office supplies• Ensure proper mail distribution• Prepare and monitor office budget• Keep updated records of office expenses and costs•Ensure company’s policies and security requirements are met



The Royal Surakarta Heritage Solo - MGallery by Sofitel

• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • Oct 2015 - Oct 2016

  • The Assistant Front Office Manager is responsible for assisting the Front Office Manager. His/her assistance includes leading and managing all sections of the Front Office Department in order to ensure the highest standards.• An AFOM monitors the Front Office employees to make sure all guests receive prompt and personal recognition. He/she takes care of the front desk operation including guest registration, room assignment and check-out procedures.• Furthermore an Assistant Front Office Manager assists the Front Office Manager in employee related matters such as evaluations and consulting.



Swiss-Belhotel International

• Hong Kong
• Hospitality
• 700 & Above Employee

• Duty Manager

  • Jul 2015 - Oct 2015

  • Ensuring employees are offering exceptional customer service • Making sure customers are happy with the service and products • Delegating duties • Assisting store managers • Helping to implement store policies • Routing sales productivity reports to staff • Motivating employees • Handling cash and end of day checking • Managing store cleanliness and organization • Dealing with customer complaints and issues



TAUZIA Hotel Management

• Indonesia
• Hospitality
• 700 & Above Employee

• Front Office Supervisor

  • Aug 2014 - Jul 2015

  • To overview and ensure the smooth operation of all the activities of the front office• To monitor and review the checklist of all the arrival and departures• To give a warm welcome to all the guests especially the VIP's and to provide them with the best possible services• To handle the booking and reservation duties and to resolve issues if there are any complaints, especially about the quality of services delivered by the staff members• To work as per the instructions given by the front office manager and to organize and coordinate all the front office duties• To supervise the front office staff and to ensure that they adhere by the rules and regulations of the hotel and to make sure that discipline is followed by all the staff members



The Majesty Hotel & Apartment Bandung

• Front Office Supervisor

  • Apr 2014 - Aug 2014

  • To overview and ensure the smooth operation of all the activities of the front office• To monitor and review the checklist of all the arrival and departures• To give a warm welcome to all the guests especially the VIP's and to provide them with the best possible services• To handle the booking and reservation duties and to resolve issues if there are any complaints, especially about the quality of services delivered by the staff members• To work as per the instructions given by the front office manager and to organize and coordinate all the front office duties• To supervise the front office staff and to ensure that they adhere by the rules and regulations of the hotel and to make sure that discipline is followed by all the staff members

• Senior Front Desk Agent

  • Sep 2013 - Mar 2014

  • Check-in and check-out hotel guests in a confident, professional, and friendly manner.• Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance.• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.• Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.• Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.• Complete all items as listed on shift checklists.• Bucket checks to be performed by each shift to verify data as it pertains to: 1. Guest name, 2. Guest address, 3. Room rate, 4. Date of departure, 5. Number of guests in room, and 6. credit card imprint.• Ensure proper credit card procedures are followed at all times to include credit card imprint and guest signature on registration slip.• Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash,credit card, and check transactions during a given shift.• Issue guest safety deposit boxes as requested.• Advise guest of any messages, mail, faxes, etc. received for them.• Communicate service and amenities of the hotel to guests.• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.• Take, record and relay messages accurately, completely and legibly.• Offer detailed information on the voice mail system to callers and guests wishing to leave messages.• Accept and record wake-up call requests.



Bentani Hotel

• Indonesia
• Hospitality
• 1 - 100 Employee

• Waiter

  • May 2012 - Aug 2013

  When you visit establishments that provide or serve food, you will often see Waiters or Waitresses. These persons deal directly with customers explaining and taking orders, serving food and drink, collecting payment and tips, and handing out menus. These professionals may work long hours on their feet and are expected to be very friendly, courteous, patient, and industrious.Many people work these jobs part time or as an easy way of earning an income while they either finish up school, are in between jobs, or as a seasonal job. Because people mostly go out in the evening Waitresses work mostly evening or night shifts. They must also be flexible and available to work weekends as well.A Waitress usually performs many of the following tasks:• Handling reservations• Seating guests at their table• Distributing menus• Taking orders• Answering questions• Preparing customer bill



Ace Hardware

• Afghanistan
• Retail
• 700 & Above Employee

• Senior Advisor

  • Dec 2011 - May 2012

  Managing client communications is the chief responsibility of a Customer Service Advisor. These professionals interact directly with potential, new and existing clients. They work to provide quality customer service, while increasing the company’s revenues through increased sales. Their jobs are usually challenging, involving high demand situations and constant job stressors. However, they employ stress management and coping skills in their daily activities.A Customer Service Advisor usually performs many of the following tasks:• Handling enquiries• Answering incoming calls• Offering customers products and services• Performing administrative functions• Updating client accounts• Processing customer correspondence



Guci Hotel Bandung

• Front Desk Agent

  • May 2011 - Dec 2011

  • Check-in and check-out hotel guests in a confident, professional, and friendly manner.• Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance.• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.• Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.• Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.• Complete all items as listed on shift checklists.• Bucket checks to be performed by each shift to verify data as it pertains to: 1. Guest name, 2. Guest address, 3. Room rate, 4. Date of departure, 5. Number of guests in room, and 6. credit card imprint.• Ensure proper credit card procedures are followed at all times to include credit card imprint and guest signature on registration slip.• Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash,credit card, and check transactions during a given shift.• Issue guest safety deposit boxes as requested.• Advise guest of any messages, mail, faxes, etc. received for them.• Communicate service and amenities of the hotel to guests.• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.• Take, record and relay messages accurately, completely and legibly.• Offer detailed information on the voice mail system to callers and guests wishing to leave messages.• Accept and record wake-up call requests.



Bentani Hotel Cirebon

• Captain Waiter Arirang Restaurant

  • May 2009 - May 2011

  When you visit establishments that provide or serve food, you will often see Waiters or Waitresses. These persons deal directly with customers explaining and taking orders, serving food and drink, collecting payment and tips, and handing out menus. These professionals may work long hours on their feet and are expected to be very friendly, courteous, patient, and industrious.Many people work these jobs part time or as an easy way of earning an income while they either finish up school, are in between jobs, or as a seasonal job. Because people mostly go out in the evening Waitresses work mostly evening or night shifts. They must also be flexible and available to work weekends as well.A Waitress usually performs many of the following tasks:• Handling reservations• Seating guests at their table• Distributing menus• Taking orders• Answering questions• Preparing customer bill



Abadi Suite Hotel & Tower Jambi

• Front Desk Agent

  • Oct 2007 - Jan 2009

  • Check-in and check-out hotel guests in a confident, professional, and friendly manner.• Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance.• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.• Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.• Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.• Complete all items as listed on shift checklists.• Bucket checks to be performed by each shift to verify data as it pertains to: 1. Guest name, 2. Guest address, 3. Room rate, 4. Date of departure, 5. Number of guests in room, and 6. credit card imprint.• Ensure proper credit card procedures are followed at all times to include credit card imprint and guest signature on registration slip.• Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash,credit card, and check transactions during a given shift.• Issue guest safety deposit boxes as requested.• Advise guest of any messages, mail, faxes, etc. received for them.• Communicate service and amenities of the hotel to guests.• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.• Take, record and relay messages accurately, completely and legibly.• Offer detailed information on the voice mail system to callers and guests wishing to leave messages.• Accept and record wake-up call requests.