Experience

Cordial

• United Kingdom
• Internet Publishing
• 1 - 100 Employee

• Senior Solutions Consultant

  • Sep 2022 - Present

  As a Senior Solutions Consultant, I am the primary technical point of contact for enterprise level clients during the implementation of the Cordial platform within their existing tech stack and provide ongoing support in growing their multi-channel campaigns. I provide feedback and user stories to product and engineering teams. Outside of my core responsibilities, I have established scalable team processes, including deployment of customized API integrations.

• Solutions Consultant

  • Oct 2021 - Sep 2022



Zocdoc

• United States
• Internet Publishing
• 700 & Above Employee

• Integration Engineer

  • Feb 2018 - Aug 2021

  Developed new integration products and troubleshot existing code, primarily in C#. Acted as the main technical consultant on new integrations with clients and EHR partners. Supported internal and third-party tools used by the technical support teams.

• Senior Technical Operations Associate

  • Jan 2017 - Jan 2018

  Provided technical support for health system client implementations. Mentored junior members and served as the primary escalation point to engineering team. Developed internal tooling in JavaScript for workflow automation.

• Technical Operations Associate

  • Jun 2015 - Jan 2017



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Store Scheduling Administrative Assistant

  • Jul 2014 - Jun 2015

  Write and publish weekly schedule for a team of over 100 technicians using Kronos. Compile and deliver weekly performance reporting to leadership team. Develop Filemaker database to track personnel information.

• Family Room Specialist

  • Oct 2013 - Jul 2014

  Provided technical support and repairs for mobile devices. Developed efficient appointment workflow and mentored peers in its implementation.



Sierra Club

• United States
• Political Organizations
• 500 - 600 Employee

• International Trade Intern

  • Jan 2013 - Jun 2013

  Conducted research on environmental issues related to international trade. Communicated with stakeholders and offices of members of Congress regarding environmental trade issues. Conducted research on environmental issues related to international trade. Communicated with stakeholders and offices of members of Congress regarding environmental trade issues.

• Family Room Specialist

  • Oct 2011 - Apr 2012

  Provided technical support and repairs for mobile devices. Delivered one-on-one training sessions. Provided technical support and repairs for mobile devices. Delivered one-on-one training sessions.



Corporation for National and Community Service

• United States
• Government Administration
• 200 - 300 Employee

• Selection and Placement Assistant

  • Aug 2009 - Aug 2010

  Interviewed and evaluated applicants for the AmeriCorps NCCC service program. Developed and maintained a Microsoft Access database to track applicant communication. Interviewed and evaluated applicants for the AmeriCorps NCCC service program. Developed and maintained a Microsoft Access database to track applicant communication.

• Sales Specialist

  • Nov 2007 - Aug 2009