Experience

Retired
• Machinery Manufacturing
• 700 & Above Employee
• Retired

  • Aug 2014 - Present

Chemetall Oakite
• United States
• Chemical Manufacturing
• 1 - 100 Employee
• Customer Care Rep

  • Dec 2009 - Aug 2014


Visteon

• United States
• Hospitals and Health Care

• Supply Chain Analyst

  • Sep 2006 - Feb 2009

  Review New Parts tool and set up new part using the SAP system. Created Purchase Requistion, set up Safety Stock, Min Ord Qty and planning time in Material Masters for all new parts. Did Engineering changes and Forecasting parts to customer demands. Responsible for SAP Cycle Count process and Sarbanes Documentation. Also ran Inventory Management Reports and Customer Backorder Report and communicated with suppliers for ETA's. Review New Parts tool and set up new part using the SAP system. Created Purchase Requistion, set up Safety Stock, Min Ord Qty and planning time in Material Masters for all new parts. Did Engineering changes and Forecasting parts to customer demands. Responsible for SAP Cycle Count process and Sarbanes Documentation. Also ran Inventory Management Reports and Customer Backorder Report and communicated with suppliers for ETA's.



Kennametal Inc (TCM Division)

• Senior Customer Service Representative

  • Sep 2005 - Sep 2006

  Responsible for handling and maintaining contracts for major accounts to facilitate profitable business relationships. Assisted customers with the correct grade selection and application while simultaneously ensuring customer growth, profitability and customer satisfaction through proactive relationship management factors. Adeptly took inbound sales calls as well as processed orders and quotes through the SAP system. Collaborated with the factory support people in expediting delivery and settling pricing issues to ensure an optimum outcome. Show less



J&L Industrial Supply

• Wholesale
• 1 - 100 Employee

• Territory Sales Representative

  • Nov 2003 - Sep 2005

  Successfully generated substantially high-margin sales revenue through outbound calls. Managed 400 accounts with an average of $ 1.5 million in base sales and strived to grow sales 20% over the previous year sales. Maintained strong contacts with the assigned customer base and initiated efforts to increase sales from both the active and inactive customer base. Successfully generated substantially high-margin sales revenue through outbound calls. Managed 400 accounts with an average of $ 1.5 million in base sales and strived to grow sales 20% over the previous year sales. Maintained strong contacts with the assigned customer base and initiated efforts to increase sales from both the active and inactive customer base.



Kennametal

• United States
• Machinery Manufacturing
• 700 & Above Employee

• Senior Customer Service Representative

  • Apr 1996 - Sep 2003

  Responsible for taking customer calls, entering orders and quotes using the SAP software system and ensured careful processing of data. Accurately maintained a working knowledge of existing and new products and services while proactively creating new sales opportunities. Generated sales reports in support of decision-making and organized promotions for the service center which resulted in increased sales. Effectively increased sales by 10% through up-selling to customers. Ensured stocking levels to maintain a 90% or greater on-time customer delivery. Received an Employee of the Year Award for Outstanding Performance. Recipient of an Employee Outstanding Perfect Attendance Award for 5 out of the 7 year tenure. Show less



Ain Plastics Div of Thyssen-Krupp

• Inside Sales Representative

  • Jan 1987 - Apr 1996

  Reponsible for inside sales for customers in Michigan and Indiana. Responsible for taking orders and quoting customer for industrial plastic products. Also perform cold calling(telemarketing) to inactive customers or possible new clients. Reponsible for inside sales for customers in Michigan and Indiana. Responsible for taking orders and quoting customer for industrial plastic products. Also perform cold calling(telemarketing) to inactive customers or possible new clients.