Technology and Facilities Coordinator

• May 2022 - Present

Facilities and Mailroom Coordinator

• Mar 2017 - May 2022

• Assist the Facilities Director in all aspects of project implementation as needed. • Coordinate and prepare preventive maintenance schedules with various contractors and vendors (HVAC, A/V, Copiers, etc.)• Manage the Facilities system, including receiving work request, assigning work orders, entering system data, and coordinating the overall system administration with the Building facilities• Ensure Boardrooms are prepared for meetings and events, along with set-up, programming and troubleshooting of A/V equipment • Receives and sorts incoming mail, along with signing for registered mail. Process outgoing mail and packages according to postal regulations while determining the most cost effective process. • Maintain inventory control over maintenance equipment, supplies and publications• Independently maintain and update administrative policies and processes. • Set up, maintain, and organize department's central files, information, filing, and messages. • Verify, code, and process invoices from various suppliers/vendors and landlord for accounting submission. • Represent the Facilities Department in inter-departmental meetings to support and facilitate communication and action between departments. • Collaborate with Facilities Director during renovation projects• Supervise and train temporary staff as needed. Show less

Administrative Coordinator

• Jan 2016 - Nov 2016

• Coordinate the planning and logistics for the EMERGE events as directed from start to finish including but not limited to arrangements for food and beverage, venue selection and logistics, room set-up, A/V, as well speakers dinner for the night before at the venue• Assist Manager and staff lawyer in reviewing and negotiating contracts from vendors and suppliers• Communicate meeting details, make travel arrangements and room reservations for attendees as needed • On-site event management - executing each event to a high standard to ensure successful event delivery • Coordinate all meeting supplies, including assembly and shipping• Helped draft and design name badge for events• Maintain operating practices such as record keeping systems, forms control, creating new systems or revising established procedures• Created Emerge event within CRM system to track enrollments for each venue. • Helped enroll members having difficulty signing up to the EMERGE events and Webinars.• Helped troubleshoot technical issues, reset forgotten passwords and assist with installation of most up to date software • Other duties as assigned Show less

Standard Forms Administrator

• Jun 2015 - Nov 2016

• Support Standard Forms Committee by preparing agenda & materials for meetings, taking/preparing committee meeting Minutes, draft Committee reports for Executive Committee and Annual Assembly, etc.• Draft/Prepare correspondence including annual reply letters to Standard Forms Committee submissions (as per senior staff draft) as well as responses to member, public or industry related queries/submissions.• Update Standard Forms clauses on WEBForms site.• Prepare presentation materials/participant resources and attend/provide support for special Standard Forms Meetings/Presentations as required.• Respond to general enquiries using ‘template’ responses as per senior staff (as ‘first reply’ to filter basic and initial enquiries, providing timing and first direction).• Develop and manage a third-party licensing contract tracking system.• Partner with Marketing to enhance a more dynamic forms sections on OREA.com Show less

Asset Manager/ Exam Invigilator

• Sep 2008 - Jan 2016

• Providing Customer-service to all inquiries for all telephone calls and front desk• Data Entry and General Clerical duties• Ensuring quality standards are met• Demonstrating multicultural awareness and sensitivity by professionally interacting with a diverse population• Booking tests, rewrites, enrollments and mailing out information packages and materials to new and existing students• Proctoring of examinations• Providing presentations to new students on a daily basis and on designated career nights Show less

Call Centre Representative

• Sep 2005 - Sep 2008

• Providing Customer-service to all inquiries for all external telephone calls for U.S customers • Promoting products for the different companies we represent • Maintaining the sales per hour requirements • Ensuring quality standards are met • Providing Customer-service to all inquiries for all external telephone calls for U.S customers • Promoting products for the different companies we represent • Maintaining the sales per hour requirements • Ensuring quality standards are met

Student Service Representative

• Apr 2006 - Apr 2008

• Providing Customer- service to all inquiries for both internal and external telephone calls and desk coverage during office hours • Data Entry and General Clerical duties • Campus Tours • Participation in all large scale recruitment events both on and off campus, and specialized workshops. • Trained and coordinated a team of students in school specific policies and procedures • Providing Customer- service to all inquiries for both internal and external telephone calls and desk coverage during office hours • Data Entry and General Clerical duties • Campus Tours • Participation in all large scale recruitment events both on and off campus, and specialized workshops. • Trained and coordinated a team of students in school specific policies and procedures

Office Assistant/Filing Clerk

• Apr 2004 - May 2005

• Offering routine office support displaying an energetic attitude to the designated tasks • Providing prompt and efficient mail distribution service • Responding to general telephone inquiries and filtering calls by transferring to appropriate colleagues • Assisting with photocopying and filing • Handling reception area when Receptionist/Secretary is on leave • Sending faxes • Any other duties allocated by the department • Offering routine office support displaying an energetic attitude to the designated tasks • Providing prompt and efficient mail distribution service • Responding to general telephone inquiries and filtering calls by transferring to appropriate colleagues • Assisting with photocopying and filing • Handling reception area when Receptionist/Secretary is on leave • Sending faxes • Any other duties allocated by the department