Experience

Bubbles.

• Netherlands
• Software Development
• 1 - 100 Employee

• Community Advisory Board Member

  • Jan 2023 - Present

  ❖ Improving and expanding the gamification engine in the Bubbles platform by creating badges, leaderboards, and levels. ❖ Building the Bubbles community by improving the knowledge base. ❖ Meet with executives weekly to set milestones and update progress. ❖ Improving and expanding the gamification engine in the Bubbles platform by creating badges, leaderboards, and levels. ❖ Building the Bubbles community by improving the knowledge base. ❖ Meet with executives weekly to set milestones and update progress.



Qlik

• United States
• Software Development
• 700 & Above Employee

• Community Program Manager

  • Jun 2021 - Apr 2022

  ❖ Achieved Company MVP for the Gamification Program. ❖ Increased Employee Engagement in the Community by over 1,500% due to the Gamification Program. ❖ Achieved over a year of massive success with a gamification program achieving over 50% participation by the end of the year.

• Digital Support Engineer: Community Manager

  • Mar 2020 - Jun 2021

  ❖ Provided Content for the Data Integration Section of the Qlik Community. ❖ Provided the Community from 0 Knowledge Base Articles in Data Integration to over 100. ❖ Designed, incorporated, and managed a gamification program called Qlik Legends ❖ Worked with Salesforce to move Knowledge Base Articles to Public Community.



不鸣科技(杭州)有限公司

• China
• Software Development
• 1 - 100 Employee

• Community Manager

  • Mar 2019 - Mar 2020

  ❖ Compiled a weekly report for the state of the game, and any critical issues that were raised to be quickly addressed. ❖ Grew the community by keeping constant communication with the players through social media ❖ Compiled a weekly report for the state of the game, and any critical issues that were raised to be quickly addressed. ❖ Grew the community by keeping constant communication with the players through social media



Ubisoft

• France
• Computer Games
• 700 & Above Employee

• Customer Support

  • Dec 2018 - Mar 2019

  ❖ Received extensive training in effective customer, office, and interpersonal communication ❖ Mastered in-house tools, to effectively address customer issues ❖ Troubleshoot player’s crashes, freezes, glitches / bugs, and accounts ❖ Received Player First award for outstanding customer service; selected from 200 employees ❖ Received extensive training in effective customer, office, and interpersonal communication ❖ Mastered in-house tools, to effectively address customer issues ❖ Troubleshoot player’s crashes, freezes, glitches / bugs, and accounts ❖ Received Player First award for outstanding customer service; selected from 200 employees



BoomingGames

• Remote

• Community Manager

  • Jun 2018 - Dec 2018

  ❖ Worked directly with Developers to westernize the gameplay systems and cash shop content ❖ Developed Excel spreadsheets used by Community Managers and Developers to document bugs, technical issues, and player feedback ❖ Managed the western community for the Developers by communicating with players, gathering feedback and bugs, writing patch notes, and composing official announcements ❖ Worked directly with Developers to westernize the gameplay systems and cash shop content ❖ Developed Excel spreadsheets used by Community Managers and Developers to document bugs, technical issues, and player feedback ❖ Managed the western community for the Developers by communicating with players, gathering feedback and bugs, writing patch notes, and composing official announcements



Insomniac Games

• United States
• Computer Games
• 300 - 400 Employee

• Quality Assurance

  • Apr 2017 - Dec 2017

  ❖ Completed targeted tests to ensure highest quality of the game ❖ Drafted, maintained, and executed test cases in various aspects of the game ❖ Provided technical documentation of various tools used ❖ Set up and attended meetings with the Developers pertaining to specialization ❖ Completed targeted tests to ensure highest quality of the game ❖ Drafted, maintained, and executed test cases in various aspects of the game ❖ Provided technical documentation of various tools used ❖ Set up and attended meetings with the Developers pertaining to specialization



TargetCW for Insomniac Games

• Raleigh-Durham, North Carolina Area

• Quality Assurance

  • Apr 2016 - Apr 2017

  ❖ Tested on Oculus VR for The Unspoken which became one of the first VR e-sports ❖ Performed regression testing and stress testing ❖ Executed network test cases using Clumsy ❖ Ability to verify reported issues, and the corresponding fixes ❖ Tested on Oculus VR for The Unspoken which became one of the first VR e-sports ❖ Performed regression testing and stress testing ❖ Executed network test cases using Clumsy ❖ Ability to verify reported issues, and the corresponding fixes



Volt

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Quality Assurance Tester

  • Jan 2015 - Oct 2015

  I worked at Epic Games employed by Volt as a QA tester for Fortnite. I achieved the listed tasks: ❖ Provided input on the features of gameplay and managed test cases ❖ Completed smoke test and full feature checks on all aspects of the game ❖ Managed performance tests to make sure the game ran in required specifications ❖ Handled web and security testing of monetary transactions I worked at Epic Games employed by Volt as a QA tester for Fortnite. I achieved the listed tasks: ❖ Provided input on the features of gameplay and managed test cases ❖ Completed smoke test and full feature checks on all aspects of the game ❖ Managed performance tests to make sure the game ran in required specifications ❖ Handled web and security testing of monetary transactions



North Carolina Museum of Natural Sciences

• Raleigh-Durham, North Carolina Area

• Docent - Special Exhibits

  • Oct 2008 - Jan 2015

  * To work directly with the visiting public to provide orientation and information in order to enhance their experience * Provided customer support to handle any issues that might arise when visiting the exhibit * Worked a wide variety of traveling exhibits, including, among others, Titanic, Genghis Khan, and the Dead Sea Scrolls. * To work directly with the visiting public to provide orientation and information in order to enhance their experience * Provided customer support to handle any issues that might arise when visiting the exhibit * Worked a wide variety of traveling exhibits, including, among others, Titanic, Genghis Khan, and the Dead Sea Scrolls.