Experience

Quantum⁵

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Director, Enterprise Accounts

  • Jun 2023 - Present

  The First Ever Sustainable Training Tech for Automotive. At Quantum⁵, we help dealers stabilize and grow sales and service performance with a technology/community that never stops working to improve the skills of the team. Quantum⁵ delivers personalized experiences to automotive industry teams focused on sustaining their training, building community among their peers and developing skills to maximize lifetime value of automotive customers. Our magic is the longevity of the training through our gamified app experience. In combination with our community management team, community architecture and data, we can continue to grow skills agnostic of dealer systems and processes. The result? An advocacy program that builds lifetime value for customers and enables dealership staff to learn how they live. You can find out more about Quantum⁵ at www.quantum5.ai. Show less



Reputation

• Events Services
• 1 - 100 Employee

• Strategic Account Director - Automotive

  • Apr 2022 - Jun 2023

  We’re your eyes and ears in every space your customers talk, post, review and recommend. Translating all we gather into insights you can actually use. Insights that make your customers feel heard. Insights that transform your best customers into advocates. Insights that leave nothing in the dark. Empowering you with all of that information to learn, grow and even anticipate the needs of those around you. So you’re not just learning, but growing. We’re your eyes and ears in every space your customers talk, post, review and recommend. Translating all we gather into insights you can actually use. Insights that make your customers feel heard. Insights that transform your best customers into advocates. Insights that leave nothing in the dark. Empowering you with all of that information to learn, grow and even anticipate the needs of those around you. So you’re not just learning, but growing.



Urban Science

• United States
• Automotive
• 500 - 600 Employee

• Account Executive

  • Aug 2018 - Apr 2022

  Responsible for the strategic leadership of marketing analytics and digital retailing tools used by our clients to solve their mission critical challenges.

• Sr. Manager

  • Aug 2016 - Jul 2018

  Led the sales, implementation, and client success of proprietary financial management software for a major automotive manufacturer. Led the team of analysts responsible for the study of all U.S. markets to ensure that our client had the proper brand representation in each market.



Audi of America

• United States
• Automotive
• 700 & Above Employee

• Area Director

  • Apr 2015 - Aug 2016

  Developed and launched the retail strategy for one of the largest and most demanding markets in the nation with annual sales over $600M. Led the team that answered market demands with construction starts for four new dealerships in the market and the relocation of three others to more favorable locations. The result was a 7.5% sales increase in year one and more importantly, positioned the market to handle the consumer demand in the years to come. Developed and launched the retail strategy for one of the largest and most demanding markets in the nation with annual sales over $600M. Led the team that answered market demands with construction starts for four new dealerships in the market and the relocation of three others to more favorable locations. The result was a 7.5% sales increase in year one and more importantly, positioned the market to handle the consumer demand in the years to come.

• Region Manager - Certified pre-owned

  • Aug 2012 - Mar 2015

  Offered a fresh set of eyes and a clean sheet of paper to lead the strategic sales growth of Audi’s Certified pre-owned program in the Southern U.S. Together, my team and I crafted a business case to show dealers how they could make more money and sell more cars simply by capitalizing on the most rigorous certified pre-owned program in the industry. The results: 1.) We grew CPO sales in the Southern Region by 59% from 2012 to 2014. 2.) We Led the nation in year-over-year sales in 2012, 2013, and 2014. 3.) We led nation in customer experience improvement as measured by JD Power in 2013 and 2014 Show less



Nissan North America

• United States

• Sales Operations Manager - Infiniti Division

  • Aug 2011 - Aug 2012

  Key responsibilities included:1.) Setting and tracking business objectives for all Infiniti dealers in the U.S.2.) Project manager for the development of Nissan/Infiniti's first mobile enabled data analysis tool that allowed uses to access important information regarding corporate and dealer KPIs.

• National Customer Loyalty Manager

  • Apr 2009 - Aug 2011

  Developed and launched a newly created team of 18 Loyalty Performance Managers with the sole mission of helping automotive dealers improve sales and profitability while also improving the customer experience.

• Dealer Operations Manager

  • Apr 2006 - Apr 2009

  Acted as the primary contact for dealerships to elevate the brand and to achieve corporate sales objectives related to wholesale of vehicles and parts & accessories to achieve market representation objectives. Analyzed dealer operations, identifies areas in need of improvement, made recommendations for corrections of problems and coordinated implementation of solutions.

• Market Representation Manager

  • Jun 2004 - Apr 2006

  Was responsible for overseeing the dealer network development of Nissan Dealers in the Southeastern U.S. In addition to evaluating and processing dealer buy-sell agreements, I also managed the Measurement of dealer performance and provided counseling for improving dealer performance deficiencies.



Nissan Motor Acceptance Corporation

• United States
• 1 - 100 Employee

• Manager of Financial Services

  • Aug 2003 - Jun 2004

  Provided financial management consulting to dealers on cost consolidation, cost saving measures, and potential improvements in financial operating efficiencies. Also acted as the liaison between dealership and internal departments on consumer retail/lease and dealer finance issues. This included consumer credit decisions as well as funding, title, inventory control, and legal issues. Provided financial management consulting to dealers on cost consolidation, cost saving measures, and potential improvements in financial operating efficiencies. Also acted as the liaison between dealership and internal departments on consumer retail/lease and dealer finance issues. This included consumer credit decisions as well as funding, title, inventory control, and legal issues.