Experience

esd: IT CONSULTING | ROOTED IN HEALTHCARE

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• CPOE suppport (Sunrise Acute Care) Specialist

  • May 2010 - Present



Services.anywherecool.com (owned)

• Network administrator and desktop support specialist

  • Nov 2006 - Present

  Contracted though small offices and home clients; Assisting clients with assorted computer based projects from network support to application support including; Active directory, Windows server, Vmware 2.5, Microsoft Virtual Server 2005/07, Exchange 2003, Advanced Windows XP/Vista configurations, custom applications, web site development in html and .net web applications.



Pratt & Whitney

• United States
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Server Admin

  • May 2008 - Dec 2008

  Contracted though CSC and the Computer MerchantActive Directory MigrationResponsible for implementing the migration of over 700 servers to a new active directory domain, securing Pratt & Whitney's network in a global migration, working with a Vmover tool to change system settings and accounts, taking care of assorted issues related to migration client problems, including permission problems and drive mapping issues, as part of the Wintel team.



Pfizer, Inc

• Systems Support Analyst

  • Jul 2005 - Nov 2006

  Operational support for Pfizer's data center supporting backup jobs and system connectivity. Responsible for monitoring Pfizer's global datacenter assets, ensuring proper operation of all information systems in a multi platform datacenter environment, administrative support via remote connections through DSView and RDC to NT/2000/2003 server, UNIX, VMS and AS400 servers/nodes, interaction with on-site personal as well as executives and system administrators for escalations and unscheduled changes. Follow SLA for escalations and operating procedures ensuring correct actions are taken in troubleshooting system, connectivity, and log in issues to servers, managing local outage reports and global outage communications



Accu-Search, Inc

• Systems Manger

  • Apr 2004 - Nov 2004

  A Tax and Title property search company.Systems MangerResponsible for overseeing all systems internal to the company, supporting 40 internal users and 45 remote users in a totally Windows XP environment, supporting company users for computer / network issues, supporting customer corporate web site issues, controlling all internal systems including the phone system, and most customer support on and off site, working directly with owners of the company to take care of all company issues, assisted with network administration. Lead person setting up automated data retrieval from towns, with software including, Edmunds, Vital and a few other custom packages.



UBS Warburg

• IT Facilities Management

  • Dec 2002 - Sep 2003

• Technical team lead

  • Apr 2002 - Nov 2002

  Lead tech for a company wide Exchange 2000 / Outlook 2000 roll out for UBS Warburg in Stamford, CT. Worked on and off the Worlds Largest Trading floor. Responsible for the installation of the Outlook 2000 client, Advanced troubleshooting problems, configuration of Laptops with Offline profiles, Managed Ticket queues, installation of over 75 different applications (remote and local) and training of new hires corporate and IT departments in a very fast paced bank environment, assisted in the migration of over 1300 Traders and 2300 corporate users, trained new users for all types of installs and configurations after the first two weeks of employment.



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sunrise Desktop Support

  • Sep 2001 - Dec 2001

  Technical team lead for Exchange 2000 / Outlook 2000 rolloutLead tech for a company wide Exchange 2000 / Outlook 2000 roll out for UBS Warburg; Worked on and off the Worlds Largest Trading floor. Responsible for the installation of the Outlook 2000 client, Advanced troubleshooting problems, configuration of Laptops with Offline profiles, Managed Ticket queues, installation of over 75 different applications (remote and local) and training of new hires corporate and IT departments in a very fast paced bank environment, assisted in the migration of over 1300 Traders and 2300 corporate users, trained new users for all types of installs and configurations after the first two weeks of; Installation Coordinator for a company wide deployment to Windows 2000, promoted to the Sunrise Support team after 2 weeks. Responsible for desktop and software support for over 50 different applications (some custom), configuration of Network machines in a very fast-paced environment, responsible for ticket queue when manager was not present.



Verbal.e LLC

• Systems Integration Manager

  • Mar 2001 - Nov 2001

  Responsible for Systems, Exchange, Web site Administration, worked with NT 4.0 Server and Workstation, Exchange 5.5, IIS, and PCanywhere, assured that the Network and Web site was up and running 24 hours a day, assisted in building the domain and web servers, administered desktop support for the users in the NY office.



OUTPOST.COM

• Technical Support Supervisor

  • Jan 2000 - Aug 2001

  Provided technical support for a busy, 24x7 sales and customer service call center with 250 end users (computers, networks and telecom systems), built and repaired computers, set up network and email accounts for new users, set up Nortel phones, troubleshooted computer issues, monitored server status, configured networks, provided general desktop support, arranged and configured domains and email servers, supervised location migration of all systems from Windows 95 to NT 4.0.



TWEETER ETC

• Sales Associate

  • Mar 1996 - Dec 1999

  Mid-high end audio/video equipment and sales.; Assessed and presented products to meet customer's needs, demonstrated features and benefits of equipment, processed orders, maintained inventory control, provided excellent customer service.