Senior Field Service Engineer

• Mar 2023 - Present

Customer Service Engineer

• Nov 2022 - Mar 2023

Director Of Manufacturing Operations

• Mar 2021 - Jul 2022

Coin Cloud is the world’s largest network of two-way digital currency machines with over $50M in revenue, facilitating the purchase and sale of Bitcoin and other digital currencies via specialized kiosks across 47 states.⌨ Learn more about our services at: www.coin.cloud As Director of Manufacturing Production, I am accountable for managing the manufacturing, setup, shipping, distribution, installation, and maintenance of Coin Cloud’s digital currency kiosks; overseeing the full production lifecycle from planning and parts sourcing to delivery and servicing. I direct the full installation and servicing of 4,000+ kiosks in the field. I also manage a manufacturing operations team of 10 direct reports accountable for the production, configuration, testing, and troubleshooting of 255 kiosks on a weekly basis; ensuring full alignment with internal quality standards and manufacturing best practice guidelines.Among my accomplishments, I have:➥ Led and managed all production staff, holding them accountable to high standards of product integrity, quality, and reliability.➥ Oversaw the processing, wiring, setup, and configuration of each machine prior to delivery.➥ Made strategic recommendations regarding machine moves, configurations, adjustments, and maintenance to consistently maximize profitability.➥ Owned the shipping process, ensuring machines are shipped, installed, and serviced on time and up to specifications.➥ Analyzed and forecasted demand to ensure an adequate supply of inventory and spare parts.➥ Monitored manufacturing expenditures to ensure the department achieves its financial and performance goals.➥ Travelled to vendor and client sites to train on servicing and installation best practices in accordance with established design specifications. Show less

Operations Manager - BTM's

• Dec 2018 - Mar 2021

As IT Manager, I was tasked with building the IT department of a rapidly expanding manufacturer of digital currency machines from the ground up; designing industry-leading networks, servers, and systems to sustain an efficient, productive, and world class IT business unit.I also facilitated the full development, installation, and servicing of digital currency kiosks; providing manufacturing subject matter expertise across the production cycle.Some of my duties included:➥ Sourcing kiosks from global vendors; working with internal engineers to build, test, and deploy across 47 states.➥ Establishing standardized processes, guidelines, and SOPs that enabled seamless maintenance, installation, and repair of kiosks; including a comprehensive predictive and preventive maintenance schedule.➥ Ensuring that kiosk software was stable, secure, and delivering maximum value for the organization. ➥ Training field crews in installation, mounting, and servicing.Here are some of the ways I’ve made positive contributions to business growth:➥ Designed a seamless kiosk installation process to support field technicians.➥ Sourced, identified, and secured optimal third-party vendors for kiosk maintenance based on a combination of price and quality.➥ Facilitated routine machine upgrades, significantly improving security standards to achieve ADA compliance.➥ Recognized strategist and negotiator; routinely called upon to lead vendor negotiations in light of consistent background obtaining favorable pricing, terms, and conditions.I proactively maintained the IT department, including backups, upgrades, and key manufacturing-related processes. Show less

Field Service Technician 1

• Jun 2017 - Sep 2018

As Field Service Technician, I was responsible for installing casino slot machines and kiosks, overseeing software and hardware installations as well as conducting preventive, predictive, and proactive maintenance. Among my duties, I repaired, troubleshot, and serviced games and kiosks. I also trained clients on software and hardware utilization/maintenance, ensuring value realization of their gaming investments. As Field Service Technician, I was responsible for installing casino slot machines and kiosks, overseeing software and hardware installations as well as conducting preventive, predictive, and proactive maintenance. Among my duties, I repaired, troubleshot, and serviced games and kiosks. I also trained clients on software and hardware utilization/maintenance, ensuring value realization of their gaming investments.

Technical Support Representative

• May 2016 - Sep 2016

As Technical Support Representative, I was tasked with providing technical support to customers via tickets, telephone support, and email communications. Some of my responsibilities included: ➥ Monitoring key systems, platforms, servers, circuits, and networking equipment via Orion Solar Winds, Concentrator, and NG Admin; including troubleshooting and reporting problems to upper management. ➥ Providing high-level equipment and software support to casino clients virtually. As Technical Support Representative, I was tasked with providing technical support to customers via tickets, telephone support, and email communications. Some of my responsibilities included: ➥ Monitoring key systems, platforms, servers, circuits, and networking equipment via Orion Solar Winds, Concentrator, and NG Admin; including troubleshooting and reporting problems to upper management. ➥ Providing high-level equipment and software support to casino clients virtually.

System Engineer

• Oct 2014 - Sep 2015

As Systems Administrator, I was responsible for the maintenance, configuration, and reliable operation of internal systems and servers. Some of my duties included: ➥ Testing in-house and third-party software, managing and coordinating with key vendors, and serving as frontline support for employees to provide technical trainings and installation assistance. ➥ Performing major upgrades for Window, Linux, and HPUX servers. ➥ Serving as disaster recovery specialist, resolving systems outages with minimal downtime. ➥ Planning, implementing, and maintaining an industry-leading disaster recovery plan across the organization. Show less

Disaster Recovery Administrator

• Mar 2010 - Sep 2014

As Disaster Recovery Administrator, I was responsible for managing the Disaster recovery plan, including the annual testing program. To carry out my mandate, I routinely tested in-house and third-party Credit Union software, supported clients with test plans, and maintained servers, networks, VMware, and ECT, among other duties. As Disaster Recovery Administrator, I was responsible for managing the Disaster recovery plan, including the annual testing program. To carry out my mandate, I routinely tested in-house and third-party Credit Union software, supported clients with test plans, and maintained servers, networks, VMware, and ECT, among other duties.

AVP Operations

• 2008 - 2009