David Eka PMP®

Head, Information Technology at SKY CAPITAL AND FINANCIAL ALLIED INTERNATIONAL LIMITED
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Contact Information
us****@****om
(386) 825-5501
Location
Nigeria, NG
Skills

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Bolanle Onime. MCIPM, HRBP

I’ve had the opportunity to work with David Eka in 2 different organizations and I can say categorically that he is an IT Manager who understands business in all its entireties. He understands how to strategically use IT to support the business.

Adewale Adeniyi

David is a very intelligent, discipline and structured person – quite ingenious in planning and putting structure to achievement of set goals. I will describe him as an intelligent, focused, hardworking and a very pleasant person. I believe his major strengths is planning and putting structure to achieve set goals, he has the ability to stay focused on challenges/issue till resolution.

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Credentials

  • RPA, AI, and Cognitive Tech for Leaders
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Project Management Professional (PMP)®
    Project Management Institute
    Apr, 2016
    - Nov, 2024
  • Introduction to R (edX 1.2)
    DataCamp
  • Introduction to R (edX 2.1)
    DataCamp
  • Introduction to R (edX 2.2)
    DataCamp
  • Introduction to R (edX 2.3)
    DataCamp
  • Introduction to R (edX 3.1)
    DataCamp
  • Introduction to R (edX 3.2)
    DataCamp
  • Introduction to R (edX 3.3)
    DataCamp
  • Introduction to R (edX 4.1)
    DataCamp
  • PMP®
    -

Experience

  • Sky Capital And Financial Allied International
    • Nigeria
    • Financial Services
    • 1 - 100 Employee
    • Head, Information Technology
      • Jul 2019 - Present

      Duties & Responsibilities: responsible for the IT strategy, management, and execution of solutions across Sky Capital subsidiaries, oversight function in Skye Bank Sierra Leone & Guinea, enabling sophisticated product development, implementation of reliable techniques for control of risks.• Implemented platform enabling straight-through-processing of client driven transactions including prospecting, product placement, investment services and client services.• Design and implemented technology and operation model to support the managed accounts business model.• Successfully delivered a client profitability platform allowing business leaders to access value-add data on client activities, associated revenue and profitability scenarios.• Restructured IT department by creating and implementing technological and business strategies to reduce cost, increase efficiencies and ensure redundant system for over 70 employees.• Oversee day to day systems operations ensuring they are supported and managed by staff, including reviewing of processes and procedures to keep them updated, efficient and well documented.• Responsible for technology core financial operations including financial governance, management information systems. provide expertise, advice, strategic direction and strategic decision support to the technology executive.• Significant interaction and contribution with business leaders, corporate groups and finance colleague through cross functional teams and enterprise investment committee process.

  • PanAfrican Capital Holdings Limited
    • Nigeria
    • Financial Services
    • 1 - 100 Employee
    • Head, Information Technology
      • Jun 2018 - Jul 2019

      Directing the operations of information systems within the organization and its subsidiaries, managing the data centre, telecommunications and systems design. Development of IT business strategy and budgeting, support for online customer service platform and website management. Driving the entire information technology processes from a front-end perspective to deliver customer expectation and business profitability. Thus, providing leadership and team motivation to deliver.• Participate in business strategy planning.• Develop IT budgets in a timely manner in accordance with the company planning cycle. • Set performance targets and goals for the Operations Division in alignment with business plans and budgets.• Ensure that Service Level Agreements for all services provided by the IT Department to the business are prepared and in place.• Establish the IS contingency and disaster recovery plan and oversee the administration of ITIL-based standards and procedures for process documentation, acceptance testing and systems implementation.• Develop KPIs with team members and monitor individual performance.• Direct, control and motivate the Operations Department through involvement in recruitment, retention and ongoing communication.• Develop a high-performance service culture within the IT Department.• Identify training needs and opportunities to develop a highly skilled IS team.

  • Freelance
    • Freelance, Senior IT Business and project Delivery
      • Jan 2017 - Jun 2018

      Duties & Responsibilities: Provide support, leadership, key IT strategic decision and manage delivery services/KPI for the following Business support systems (BSS): Wholesale billing system, Content Partner and Revenue Settlement (CPRS), Roaming, Fraud management system (FMS), Loyalty Management system (LMS) and Revenue Assurance Application systems.• Ensure Strategic IT Business delivery and business decision on application uptime.• Assisting with the business case, Planning and monitoring, eliciting requirements, Requirements organization, Translating and simplifying requirements, Requirements management and communication, Requirements analysis.• Develop Service Improvement Plan (SIPs) and enhancements as per business requirements, integration and support. Provide leadership and on-the job mentoring, transfer of knowledge and enablement.

  • IBM
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IBM NIGERIA, Lead IT Business Delivery & Business Analyst
      • Dec 2015 - Dec 2016

      Duties & Responsibilities: Provide support, leadership and manage delivery services/KPI for the following Business support systems (BSS): Mediation system, Interconnect billing system, Content Partner and Revenue Settlement (CPRS), Roaming, Fraud management system (FMS), Loyalty Management system (LMS) and Revenue Assurance Application systems.• Day to day involvement with requirement gathering for development of new solutions as required by customer which covers hardware Infrastructure design and dimensioning for application database and operating system.• Ensure the business needs is properly translated to the developer and/or solution architect, Project Manager / Stakeholder to clarify any issue related to the requirements.• Chaired bug review meetings, update requirement document as per business user feedback and changes in the functionality of the application.• Provide lead on technical delivery, coordinating between the project manager / stakeholders, development and testing teams during the development and testing stages.

  • IBM WEST AFRICA
    • IBM, Service Manager: Mediation and Wholesale Billing Support Operations
      • Dec 2012 - Dec 2015

      Duties & Responsibilities: Lead operation for team responsible for providing support on wholesale Billing and Mediation applications, Loyalty scheme management (LMS), Sales and Distribution application (SnD) to customer and Subject Matter Expert on Mediation, Interconnect & CPRS Application and other related Billing application and infrastructure running on Oracle and flat file ISAM database infrastructure.• Ensure team being managed meet all agreed SLA’s and KPI’s• Ensure the implementation of schedule backup policies are application platform layers (Application files, OS, DB).• Development and enforcing of operations strategy and road map.• Direct and co-ordinate IT related business enhancement activities to ensure continued speed, direction, implementation and benefits achievement in line with business objectivesProvide mentoring, Leadership and guidelines for Global support team across various opcos in Africa• Management of vendors, actively ensuring deliveries are done on time and within agreed budgets

  • ITS
    • Specialist Interconnect billing systems & Fraud Management system
      • May 2009 - Nov 2012

      Support Business application and implementation of new changes.Manage errors generated as a result of wrong configuration on the system or business user and reprocess the treated error. Ensure detail reporting of the daily files input and output for business decision across the billing platform and Mediation Billing Gateway. Ensure Work hand in glove with business user on bill/invoice dispute reconciliation and settlement.Preparation and extraction of monthly Interconnect Market Share dumps for business intelligence.Managing expectations of business user, other customers in the overall interest of the business goals and objectives. Manage 2nd line escalation process.

  • Airtel Nigeria
    • Nigeria
    • Telecommunications
    • 700 & Above Employee
    • Interconnect and Billing Mediation system ( Specialist)
      • Aug 2007 - May 2009

      Business application support, O&M for interconnect Wholesale billing, customer relation management and vendor management.Provider leadership, technical support and guidance to support to teamEnsure that all reporting platforms (server-end, middle-tier, and presentation layers) run with minimal disruption and are supported. Ensure that effective and efficient data storage, extraction and summarization of large volumes of data can be done with a high degree of integrity and accuracy using optimal but world-class technologies and/or expert-level SQL. Develop and implement a separate Business Continuity Plan, guiding procedures and policies for the immediate, medium and long term, for all the systems and services, which will ensure that, any incident of system non-availability will have the minimum impact on the business.Assisting in managing the interactions between the user groups and vendors thereby ensuring cordial relationship between user departments and Support team. Responsible for analysis and resolution of escalated problems within the function and supports training of less experienced personnel.

  • Celtel Nigeria
    • System Administrator, Subscriber Operation support
      • Feb 2006 - Jul 2007

      Activation and provisioning of sims cards, VAS services, roaming and GPRS services. Carry out Investigation and the diagnosis of prepaid and postpaid related incidents and queries.Monitoring and tracking of escalated incidents to second line support. Work to restore normal service operation as quickly as possible with minimum disruption to the business.Generate professional written status summaries and reporting on activity levels to management for service improvement.

    • Customer Care Consultant
      • Nov 2004 - Feb 2006

      Customer Service Operations• Ensuring that customer service needs are identified and resolved.• Effectively handling all contacts with the subscriber/customer.• Providing initial assessment of all incidents; attempt to resolve them and /or refer to second line support based on agreed service levels.• Monitor and escalate all incidents according to agreed service level also keeping users informed on status.• Support changes across business, technology and business process boundaries.• Assist identify business opportunities thus aiding customer retention and satisfaction • Compiling customer enquiries and complaints beyond resolution time and forward same to management.• Stock requisition and balancing• Produce daily management reports

    • Acting Shop Supervisor
      • Oct 2005 - Dec 2005

      Customer Service Operations• Involve in the business planning, target projections, allocations monitoring mechanism.• Responsible for general administration of the shop.• Effectively managing multiple priorities, delegating to team leaders when necessary.• Responsible for evaluating and resetting existing goals taking into consideration both employee and customer feedback.• Communicating new policies or changes in policies to the team.• Carry out periodic reviews and implement suggestions that improve the efficiency of the team.

Education

  • Rome Business School
    Master of Business Administration - MBA, Finance
    2020 - 2021
  • International Leadership University
    MA Leadership, Leadership
    -
  • University of Agriculture, Abeokuta
    B.Agric, Agric.Economics
    1997 - 2002

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