Game Operations Supervisor

• Oct 2020 - Present

o Directly supervise Game Attendants.o Carry out supervisory responsibilities in accordance with the SOP’s, MICS, TICS & Expectation Guide.o Train new Game Attendants on GA procedures and how to properly work on games to the extent of what they are allowed to do.o Perform the same duties and process Jackpots as the Game Attendants when busy and as needed when staffed low.o Coordinate with supervisors and staff of other departments to ensure a smooth working environment on the gaming floor. Show less

Game Technician

• Aug 2017 - Oct 2020

Review and analyze reports related to game equipment performance. Preparation and testing of gaming machines. Maintain a sense of urgency in responding to calls for assistance or when dispatched. Conduct scheduled preventive maintenance on all assigned electronic bingo gaming devices. Move and install machines as needed. Research and diagnose game equipment malfunctions. Troubleshoot, read meters and perform regular maintenance. Communicate all information to fellow Technicians and Game Management. Take initiative to ask for and offer help to guest, co-workers and management. Work closely with Vendor Technicians. Adhere to MICS/TICS, Company and Departmental Expectations. Help maintain a working inventory of parts and supplies. Show less

Technology Services Administrator

• Sep 2015 - Present

Network Engineer

• Mar 2014 - Nov 2014

Provide operation, administration, maintenance and provisioning to our clients. Manage the clients systems including hardware inventories, server availability monitoring and metrics, software inventory and installation, anti-virus and anti-malware management, user’s activities monitoring, capacity monitoring, security management, storage management and network capacity and utilization monitoring. Provide operation, administration, maintenance and provisioning to our clients. Manage the clients systems including hardware inventories, server availability monitoring and metrics, software inventory and installation, anti-virus and anti-malware management, user’s activities monitoring, capacity monitoring, security management, storage management and network capacity and utilization monitoring.

State Safety Specialist

• Aug 2013 - Jan 2014

Assist in the regulatory, quarterly and annual safety report required by NGB, U.S. Department of Labor and the U.S. Army Safety Center. Help to prepare training materials and safety training. Manage the input of safety inspections on the RCAS website. Manage and maintain purchase requests and military funds movement through the safety office in GFEBS. Build and update long-range projection calendars for the safety office. Assist in the regulatory, quarterly and annual safety report required by NGB, U.S. Department of Labor and the U.S. Army Safety Center. Help to prepare training materials and safety training. Manage the input of safety inspections on the RCAS website. Manage and maintain purchase requests and military funds movement through the safety office in GFEBS. Build and update long-range projection calendars for the safety office.

Enterprise Service Desk Technician

• Dec 2012 - Jun 2013

Support and serve IT/admin roles; configure, install and update hardware and software for all workstations. Provide prompt and courteous customer service using Client Support Admin (CSA) and Network Computer Center (NCC) phone support. Worked with Directory, Resource, and Administration (DRA) to create, modify, move and assign mailboxes to end-users. Used Remote Desktop to install and configure third-party tools including antivirus software, backup and systems management software. Support and serve IT/admin roles; configure, install and update hardware and software for all workstations. Provide prompt and courteous customer service using Client Support Admin (CSA) and Network Computer Center (NCC) phone support. Worked with Directory, Resource, and Administration (DRA) to create, modify, move and assign mailboxes to end-users. Used Remote Desktop to install and configure third-party tools including antivirus software, backup and systems management software.

Retransmission Team Member

• Apr 2012 - Dec 2012

Assembled and prepared antennas and communications with the mobile and stationary Retransmission sites providing further radio transmissionsAssisted with the Small Tactical Terminal (STT) operations allowing Classified and Un-Classified communications to be transmitted to the Tactical Operations Center (TOC)

Information Management Officer

• Mar 2011 - Mar 2012

Managed Active Directory User and Computer account creations and deletions, while keeping accounts organized with all current information for over 400 individualsOrganized and maintained Classified and Un-Classified networks during field exercises providing successful communicationsCoordinated the transition over from the old Army Microsoft Outlook E-Mail system over to the new Enterprise E-Mail systemImproved methods of trouble ticket handling and customer relations to facilitate a smoother handling of computer systems and network problems Show less

Information Assurance Security Officer

• Oct 2007 - Feb 2011

Identified and handled Information Assurance Security incidents and risks using the SPECTRUM Manager Monitoring program across 7 different U.S. Army installations, to include Classified and Un-Classified networksPerformed as an Information Management Officer for both the setup and maintaining of Classified and Un-Classified networks in South Korea for training exercisesManaged the trouble ticketing system REMEDY to update, store and receive any problem reported up by customers

Information Management Officer

• Oct 2005 - Oct 2007

Managed the coordination of pick-up, troubleshooting and repairing of over 500 computer systemsWorked with the Army wide change over from Windows XP to Windows Vista, to include pick-up, set up of computers on the network, and the re-image and installation of Windows Vista on all computers in the CommandManaged Active Directory User and Computer account creations and deletions as the Help Desk Information Management OfficerHandled and organized the issuance of trouble tickets and upkeep of data using REMEDY Show less