Experience

Twin Pine Casino & Hotel

• United States
• Performing Arts
• 1 - 100 Employee

• Excutive Casino Host

  • May 2015 - Present

  • Assisting all new guest with commencing and maintaining accounts • Collaborating with marketing manager for promotional and special events • Aiding guest with any problems they may occur with gaming, complaints etc. • Marketing analytics • VIP events • RIO reports (Monthly) • Players development program • Being available for VIP guest at all times for needs • Community/Outsource networking • Developing current guests • Establishing and maintain good relationships between marketing and myself Show less



Gallo Sales Company

• United States
• Beverage Manufacturing
• 1 - 100 Employee

• Sales Representative

  • Sep 2014 - Apr 2015

  • Managing customer account on a weekly basis • Merchandising product (old/new) to shelves each week • Collect payments for accounts • Relay information between home office and customers • Collect and maintain information on competitor’s • Train of all varietals of Wine/Liquor • Meet a quota set by home office each month of sold product • Managing customer account on a weekly basis • Merchandising product (old/new) to shelves each week • Collect payments for accounts • Relay information between home office and customers • Collect and maintain information on competitor’s • Train of all varietals of Wine/Liquor • Meet a quota set by home office each month of sold product



Graton Resort & Casino

• United States
• Gambling Facilities and Casinos
• 400 - 500 Employee

• Slot Marketing Supervisor

  • Aug 2013 - Jan 2014

  • Assisting all new guest with commencing and maintaining accounts • Collaborating with marketing manager for promotional and special events • Aiding guest with any problems they may occur with gaming, complaints etc. • Manage Rep’s time management • Assisting Rep’s with any questions they may occur • Kiosk maintenance/upkeep • Scheduling for all employees for guest services • Assisting all new guest with commencing and maintaining accounts • Collaborating with marketing manager for promotional and special events • Aiding guest with any problems they may occur with gaming, complaints etc. • Manage Rep’s time management • Assisting Rep’s with any questions they may occur • Kiosk maintenance/upkeep • Scheduling for all employees for guest services

• Guest Service Lead Supervisor

  • Jun 2009 - Sep 2013

  • Assisting all new guest with commencing and maintaining accounts • Administering and managing all employees of Guest Services • Collaborating with marketing manager for promotional and special events • Create and distribute all winners forms for all promotional events • Making and submitting official rules for promotional events • Aiding guest with any problems they may occur with gaming, complaints etc. • Oversee and execute all promotional events and formalities • Scheduling for all employees for guest services • Resolving and problems that may occur with In Guest Service Department with employees Show less