Ambassador

• Apr 2023 - Present

The Cyber Helpline is a movement by the information security community to step in and fill the gap in support for victims of cybercrime & online harm. It is a UK charity that provides free, expert help to victims by helping them understand, contain, recover and learn from experiencing a malicious online issue. Over 500,000 individuals have accessed our help and our helpline has opened more than 30,000 cases. As an Ambassador I assist The Cyber Helpline's organisational strategy through my knowledge and professional network. Show less

Workplace from Meta - Technology Owner

• Nov 2017 - Oct 2021

This involved managing an internal team and external technology partners responsible for the Bank wide operational support and delivery of the Workplace by Facebook (Meta) collaboration platform (~80,000 users across desktop & mobile)

Head of SharePoint Collaboration

• Oct 2016 - Oct 2021

This involved managing an internal team and external technology partners responsible for the operational support, maintenance, and development of this bank wide global platform(~80,000 users). This consisted of a very large on-premise SharePoint farm which underpinned the Bank global Intranet, document sharing & workflows, complex departmental collaboration resource customisations and paperless Board meetings service.

Head of Executive Technology Services

• Jun 2016 - Oct 2021

This involved managing a team of highly skilled customer centric engineers who provided 24/7, 365 days/year dedicated technology deskside support to approximately 400 Executive users and their associated EAs/PAs (~400 users) – up to and including the CEO and other Board level members of the Bank. Technology support was also provided for high profile events such as large senior executive events within and outside of RBS/NWG, as well as monthly Board meetings, Group Results, and the Group Annual General Meeting (AGM). Show less

Head of Agile Innovation (Colleague Platforms)

• Apr 2018 - Dec 2019

This involved working with internal customers and external Technology partners on developing technology solutions to solve business problems. The emphasis was on solutions that deliver the 5Cs – Colleague Experience, Choice, Creativity, Communication and Collaboration.

Head of Workplace Mobility

• Jun 2016 - Jan 2017

I held operational responsibility for managing a team that supported the Bank Mobile Messaging Platform – BES4, BES5, BES12 and Good for Enterprise. (~40,000 users)

Head of IT Infrastructure & Operations

• 2010 - Oct 2016

This involved managing a team that ensured that the required IT infrastructure was available to all users within Head Office and all branches maintaining both internal/external network, client/server security and ensuring that all DR & backup procedures were in place.

Infrastructure & Network Security Manager

• 2006 - 2010

PC & Network Support Manager

• 2004 - 2006

Assistant Manager - PC & Network Support

• 1999 - 2004

Systems Support Specialist

• 1998 - 1999

This involved providing a computing service on multi-user systems within the Trust and responsibility for all the day-to-day operational aspects of production systems.

Directorate Systems Manager

• 1993 - 1998

This involved the management and administration of a patient scheduling and operating theatre management information system covering consultant clinics and 14 operating theatres.