Experience

NeocoreGames

• Computer Games
• 1 - 100 Employee

• Software Quality Assurance

  • Nov 2017 - Present



Cognizant

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Clinical Data Manager

  • Jul 2011 - May 2017

  Creating eCRF forms for clinical research in Life sciences area and managing clinical data. Customer support via e-mail and phone using a ticketing tool. Creating eCRF forms for clinical research in Life sciences area and managing clinical data. Customer support via e-mail and phone using a ticketing tool.



bp

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Customer Service Representative

  • Aug 2010 - Jul 2011

  Training and work shadowing in Hamburg for a month; Registering orders via e-mail and phone calls in SAP; Taking care of order issues; Training and work shadowing in Hamburg for a month; Registering orders via e-mail and phone calls in SAP; Taking care of order issues;



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Desk agent & IMAC coordinator

  • Jan 2009 - Jul 2010

  Same tasks as earlier plus implementing a new account to Hungary – training in Netherlands and Germany; Creating new user accounts in Active Directory, installing software remotely for users; Making language tests and role plays with candidates; Handling escalations. Same tasks as earlier plus implementing a new account to Hungary – training in Netherlands and Germany; Creating new user accounts in Active Directory, installing software remotely for users; Making language tests and role plays with candidates; Handling escalations.



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Desk agent

  • Apr 2008 - Dec 2008

  Handling and registering calls; Troubleshooting IT-related issues and solving them or referring to resolver groups; Processing service requests (IMAC); Providing support for new hires. Handling and registering calls; Troubleshooting IT-related issues and solving them or referring to resolver groups; Processing service requests (IMAC); Providing support for new hires.