Greengoods Purchasing Manager

• Jan 2016 - Present

Purchaser

• Dec 2013 - Present

Buyer/Purchaser

• Jul 2015 - Present

Call Center Coordinator

• Apr 2010 - Nov 2013

Seasonal Crew Leader

• Feb 2010 - Apr 2010

*Coaching of new and seasoned agents to obtain goals set forth by the company.*Tracking agent progress through the use of monitored call forms and weekly stats.*Working effectively with management, co-workers, and consumers.*Taking over calls if customer asks to speak with a supervisor.*Helping the call center as a whole reach company expectations

Customer Service Representative

• Mar 2009 - Feb 2010

* Effectively answer customer's questions about products and delivery times.* Maintain high level of customer service and take care of customers' complaints and concerns in a timely manner. * Responsible for offering upsell items to all sales calls.* Working effectively with management, co-workers, and consumers.

Assistant Location General Manager for the Southern Ohio District

• Nov 2007 - Sep 2008

I would travel to different locations in the Southern Ohio District to troubleshoot issues within the location, step in as an acting LGM (Location General Manager) to cover vacations, provided supplemental training for experienced CSM's (Customer Service Managers) as well as initial training for newly hired CSM's. I would travel to different locations in the Southern Ohio District to troubleshoot issues within the location, step in as an acting LGM (Location General Manager) to cover vacations, provided supplemental training for experienced CSM's (Customer Service Managers) as well as initial training for newly hired CSM's.

SSR - Sales and Service Representative

• Oct 2006 - Nov 2007

Maintained accurate inventory of uniforms for large customer base. Promptly delivered uniforms and services to multiple companies. Assertively sold Cintas products and services to current clients. Established rapport with current customers and extended customer contracts. Maintained accurate inventory of uniforms for large customer base. Promptly delivered uniforms and services to multiple companies. Assertively sold Cintas products and services to current clients. Established rapport with current customers and extended customer contracts.

Area Sales Manager

• Jun 1999 - Jul 2000

* Recruited, hired, and trained new customer service employees * Assisted in managing all aspects of the business on a daily basis * Ensured positive and productive relationships with customer service employees using interpersonal, communication, and troubleshooting skills * Coordinated each employees weekly schedule * Strongly promoted and encouraged staff to acquire new credit card applications * Routinely opened and closed business multiple days a week * Recruited, hired, and trained new customer service employees * Assisted in managing all aspects of the business on a daily basis * Ensured positive and productive relationships with customer service employees using interpersonal, communication, and troubleshooting skills * Coordinated each employees weekly schedule * Strongly promoted and encouraged staff to acquire new credit card applications * Routinely opened and closed business multiple days a week