Experience

Quest CE

• United States
• Financial Services
• 1 - 100 Employee

• Manager of Compliance

  • Jul 2008 - Present

  Milwaukee, Wisconsin General Duties and Responsibilities: • Run weekly course renewal reports and renew courses for all Quest-administered Providerships • Primary on processing/filing new course applications for clients with State DOIs and Designation Boards and working directly with clients to resolve any issues on the filings • Process all types of daily correspondence to ensure timely response and appropriate prioritization from State DOIs, clients, etc • Perform general clerical support… Show more General Duties and Responsibilities: • Run weekly course renewal reports and renew courses for all Quest-administered Providerships • Primary on processing/filing new course applications for clients with State DOIs and Designation Boards and working directly with clients to resolve any issues on the filings • Process all types of daily correspondence to ensure timely response and appropriate prioritization from State DOIs, clients, etc • Perform general clerical support duties for the Compliance Department, including word processing, faxing, proofreading, photocopying, filing course approval documents, etc. • Maintain the Providership and Course database for Quest and all Quest-administered Providerships • Perform data entry of information to maintain database(s) through custom software. Responsible for accuracy, efficiency and retrieval of processed data. • Support the Client Services department with daily tasks to include seminar set-ups, rostering, certificates, FedEx materials, etc., as needed • Track all Course filings received into QuestTrak – audit as needed for errors and advise management of any issues with the Course applications. • Maintain the Quest Service Standards for the Compliance area • Provide daily telephone support for the Compliance Show less



Fimco

• Leasing Real Estate

• New Business Administrator

  • Sep 2003 - Jul 2008

  Mequon, WI Process annuity paperwork from agents in the field, place daily calls to agents for new “not in good order” items, follow up with carriers on sales waiting advance commissions, provide back up to the call center, maintain various reports for tracking purposes, handle faxes from OnBase, provide reps with customer account information, and act as liaison between the banks and reps enforcing bank procedures.