Experience

Inca Digital Printers

• United Kingdom
• Printing Services
• 1 - 100 Employee

• Product Support Engineer

  • Jan 2013 - Present

  Install, configure and repair Inca Digital Printers and robotics according to manufactures specifications and customer expectations. Trouble shoot and repair technical issues related to electrical, mechanical, pneumatics, software, and general system malfunctions. Install upgrades and field change orders; as well perform preventative maintenance procedures. Complete and control all tracking system information with relevant information to the open/dispatched call in a timely manner. Complete all required paperwork/data entry to successfully complete service calls, expenses and other business reporting requirements. Show less



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Field Support Representative, Level Three

  • 2008 - 2013

  Team Leader for the installation of Scitex FB-7500 Industrial Inkjet flatbed presses, including the coordination with the owner, contractors and rigging company for the safe and proper delivery and installation of the FB-7500 press. Management of the installation process to meet HP and customers schedule. Provide training, guidance and support for HP Engineers with installation tasks. Repair and complex troubleshooting of UV and water-based ink flatbed digital inkjet printers, including the FB-7500 and FB-6700. Installation and repair of 5 meter UV billboard presses, including the XP-5300. Experience with UV, IR and hot air dryer systems. Operational training for customers. Remote telephone support with customers and HP engineers for service and operation of the presses. Show less



FUJIFILM Holdings America Corporation

• United States
• Executive Offices
• 700 & Above Employee

• Field Support Representative, Level Two

  • 2002 - 2008

  Offer software and hardware support for Fuji Frontier Mini-lab equipment and kiosks in major accounts including Wal-Mart, Walgreens, Costco and Sam's Club throughout the Midwest. Trouble shooting and repair multi-platform, software-driven photo processing equipment and kiosks. (Including senior-level technical review of software, network and mechanical-service-pending cases new lab training for store level associates and documentation of Fuji operation, maintenance and procedures for Walgreens' Corporate Newsletter.) Travel extensively, on short notice throughout the Midwest area. Show less



Eastman Kodak Company

• Manufacturing
• 700 & Above Employee

• Channel Manager

  • 1999 - 2001

  Responsible for $7 million saleS of Kodak Professional products through the reselling dealer channel in Ohio, Michigan, Indiana and Kentucky.Worked with dealers to implement marketing programs and trade shows.Coached dealer network that included worldwide supply contracts to General Motors, Ford and Daimler Chrysler.Managed sales of Digital camera products and printers to newspaper markets through two of the largest photojournalism dealers.Assisted dealer network in starting and e-commerce strategy to compete with Kodak selling directly to consumers. Show less

• Account Executive

  • 1988 - 1999

  Sold to and supported professional photographers, photo labs, service bureaus, resellers, corporate and industrial accounts in a $12 million territory including Washington, Oregon, Idaho, Montana, Utah, and Alaska.Sales, training and support of Kodak pre-press, plate and printing products.Built long-term relationships with major corporations including Boeing, Nike, Weyerhaeuser and Microsoft through the introduction of new digital and convention imaging products.Liaison to Eddie Bauer for catalog production issues involving many independent photographers, R.R. Donnelley, their printer and the Eddie Bauer staff.Consulted with Boeing during the testing of the 777 aircraft for static testing documentation used by the FAA for certification.Sold major capital equipment and software to labs priced up to $500,000.Kodak Information Center Representative-Rochester, New York (1987-1988)Answered phone center and written inquiries about all products and services of the Eastman Kodak Company.Responded to in-depth questions and concerns on professional photography products including film, paper, and chemistry.Was involved in the launch of the XL-7700, the world's first digital printer.Collected voice of customer comments on products for marketing and legal departments.Trained new-hires and made on-gong improvements to solving customer questions and concerns. Show less