Experience

SYSTRA ANZ

• Australia
• Business Consulting and Services
• 100 - 200 Employee

• Associate Director – Project and Program Management

  • Jun 2023 - Present

  SYSTRA ANZ is a world leading consulting and engineering firm specialising in transportation, security & technology. We are part of the SYSTRA Group, which has operated globally since 1957. Working on more than 3,500 projects in 80 countries we have helped build over half of the world’s metro systems and high-speed lines and we are utilising that knowledge to also deliver some of the largest and most complex projects. Our challenge is to design and implement the safest, most efficient and most secure solutions for our clients. We want to be the signature team for transport solutions. Our services are unique, we work on all stages of projects: upstream studies and planning, design, construction, integration, test and commissioning, operations and maintenance. We are members of the Diversity Council of Australia, Pride in Diversity and have been endorsed by Work180. Show less



City of Gold Coast

• Australia
• Government Administration
• 700 & Above Employee

• Senior Project Manager

  • Jul 2022 - May 2023

  Senior Project Manager delivering Wastedge Upgrade for the UBSS Program in Water & Waste. The Wastedge Evergreen upgrade project is the City's response to stabilising the waste management solution, providing an ongoing supported and stable environment. Wastedge Evergreen provides a cloud-based Software as a Service (SaaS) solution for the end-to-end management of waste services. The City is currently in the process of transitioning to the standard application to reap the benefits of a fully supported and updated application that is industry standard. Show less



WaterNSW

• Utilities
• 500 - 600 Employee

• Senior Project Manager - Meter Title Project

  • Feb 2020 - Jul 2022

  Managed the successful NSW Treasury funding submission during COVID restrictions for $26Million for the metering upgrade and maintenance program. Delivered the full suite of program plans for 2,822 site upgrades and new regulated preventive maintenance visit regime. Developed the WaterNSW’s approach to meeting new compliance regulations under the Water ACT. Successful delivery of the approach to the National Resources Access Regulator (NRAR) to meet the government exemptions for the water reform. Implementation of the program team’s transition into the business-as-usual meter maintenance team to provide the capability for a repeatable project delivery each year for the next three years. Managed the program for delivery of a Data Acquisition Service (DAS) for the 2,822 upgraded telemetry sites in consultation with three different government agencies (National Resources Access Regulator, Department of Planning, Industry and Environment, and Murry Darling Basin Authority). Developed and managed the day-to-day program and project governance, reporting, task delivery, budget management and future funding modelling, including communication plans and full internal and external stakeholder engagement strategies and plans. Show less



NHVR

• Program Manager – Strategic Project Delivery

  • Feb 2016 - Feb 2020

  Manage the NCIS (National Compliance Information System) program of works including the National Camera Network implementation, Roadside Operations delivery, StaySafe Intercept Application development and NCIS Proof of Concept, transition and build programs. Lead the planning and delivery of complex national projects requiring agreement of project objectives and deliverables by key sponsors. Ensure project resources, both personnel and financial, are effectively managed to achieve program objectives within established scope, on time and to agreed quality and budget. Provide expert advice to Project Sponsor and other key stakeholders to enable fully informed and timely decision-making, while managing expectations. Lead the development and implementation of a change management processes that underpins the program to support successful delivery of the projects. Prepare business cases which define potential benefits and options for achieving these (benefits) through development of new or changing processes and associated business risks. Develop options for implementation of a suite of interrelated Information Technology projects, that assist the NCIS program to enable business changes spanning a number of functional areas in a complex multi-agency environment. Lead the identification and development of Key Performance Indictors (KPIs) and performance reporting requirements in relation to all projects and associated service delivery in the program. Show less



JYW Consulting

• Australia
• Information Technology & Services
• 1 - 100 Employee

• QLD Operations Manager and Senior Consultant

  • Jan 2013 - Jan 2016

  Management of Queensland Customers and Queensland based projects (PRINCE2) Provide Operational and Customer Service Executive Management experience and expertise to JYW Consulting Australasia (and global) wide projects Provide Traffic Management, Major Event Management, Business case and Contract Management experience and expertise to JYW Consulting Australasia wide projects Effective Project Management delivery on Australasia wide JYW Consulting projects Provide Process, Procedures and Standard Operational delivery with continuous improvement focus Deliver effective Stakeholder engagement with both government and private sector Queensland Customers Formulate a business development plan for the Queensland market for both private and public sectors Provide Customer Service and Operational management advice at strategic, tactical and operational levels PRINCE2 - Project Manager NZTA DAS (Distributed Acoustic Sensing) System (2013 – 2014) - The New Zealand Transport Agency (NZTA) intend to deploy a DAS System in Auckland, New Zealand to evaluate the potential benefits of the new DAS technology which exploits the sub-pavement and ground level acoustic signals generated by passing traffic. Project Manager for SANEF (France) - Dublin Tunnel Tender Team 2014 Show less



Department of Transport and Main Roads

• Australia
• Government Administration
• 700 & Above Employee

• Manager (Statewide Traffic Management Centre)

  • Nov 2007 - Nov 2012

  Effective daily operation of the TMR road network for all QLD outside of BrisbaneEffective daily operation of Tugun bypass and tunnel for NSW and QLDDirector General appointed District and Local disaster management representative Stakeholder engagement with QPS, QFRS, QAS, local councils, and all other relevant state-wide third partiesMajor Events planning and enquiries Management of the STMC including an out-sourced casual staff componentState-wide coordination of TMR electronic traffic management toolsManagement of the outsourced Traffic Response ServiceManagement of the Excess Mass/Over Dimension Vehicle & Lane Closure permits Work on state-wide projects and with joint agency projectsAchievement Planning on an individual & team basis, with focus on becoming a high performing region and statewide serviceAchievementsGraduated from the inaugural Leadership Connect management acceleration course in 2012 Cunningham’s Gap Project Customer Service winner at the 2011 TMR Excellence awardsDelivered the successful business case for creation of a State-wide TMC (2011) and in 2012 delivered the completed STMC project under budget and three months early while in the STMC Manager roleSet up 131940 Call Centre in response to 2011 summer of disasters, increasing staff to over 50Engaged external & internal stakeholders to create an Incident Management Group statewide modelIn 2008 moved the TMC hours onto full 24/7 coverage including an out-sourced casual staffing capabilityOn-Q Project Manager for delivery of a Statewide TMCPRINCE2 Project Manager for 131940 Call Centre set up and operational deliveryPRINCE2 Project Manager for Cunningham’s Gap Rehabilitation ProjectOn-Q Project Manager for delivery of 24/7 operational coverage of Tugun Bypass and Tunnel Management Project Show less

• Manager (Traffic Policy)

  • 2010 - 2010

  Manage the Traffic Policy Team and the Road & Corridor Unit’s work program and Traffic Policy projectsIndentify, research, analyse and develop policies and strategies for application across TMR that enable the achievement of Government and TMR objectivesSupport the Regions in their management of Road Operations through strategies, policies, guidelines, systems & regulatory frameworks Develop and maintain effective relationships with client stakeholders Represent TMR and manage external relationships with external agenciesProvide timely and accurate advice to the unit Director and group Executive Director on a broad range of network policy and development mattersParticipate in the monitoring of national and international developments in Road and Corridor Use systems and processes to assist in skill and knowledge transfer into TMR Achievement Planning on an individual & team basis, with full Living Our Values integration for becoming a high performing group AchievementsFirst unit to identify and scope business requirements for 2010/11 work program that supports effective and efficient use of reduced resource and funding across the groupGuidelines and Policies on Variable Message Signs, Traffic Incident Management released 131940 web & phone service, 2009/10 improvements phased projects delivered on time and on budget Show less



Brisbane Transport

• Network Co-ordination Centre Operations Manager

  • Nov 2006 - Nov 2007

  Manage and motivate the team of Network Co-ordination Centre (NCC) Officers Manage the efficient rostering and scheduling of the NCC work Facilitate and promote the alliance relationship within the Brisbane Metropolitan Transport Management Centre (BMTMC) and BT Improve performance & achievement of NCC and BMTMC teams Manage and improve the working environment of the NCC Work with other BT areas and Managers to ensure consistent working practices Provide reports and analysis of business productivity and performance Work on BMTMC & BT wide projects as PRINCE2 Lead Project Manager Achievements Created new supervisor structure to give staff and business 7-day supervisor cover Managed external recruiters to complete first mass recruitment for new officers Mentored supervisors and fostered a harmonious team within the NCC and BMTMC Show less



AUSTAR Entertainment Pty Ltd

• Customer Services Manager

  • May 2005 - Nov 2006

  Strategic planning Manage and motivate teams of Customer Service Personnel Driving customer relationship culture Forecasting staffing requirements Define staff responsibilities & KPI's Assist and train staff in handling difficult and complaint calls Monitor calls & coach to ensure the best Customer Experience Achieving centre-wide KPI's and SLA's Maximise customer upgrade and retention Performance management of staff Achievements Drive performance & achievement of KPI's Work with other Team Managers to ensure consistent working practices Work with other departments to ensure customer satisfaction at all times Work on critical call centre and companywide projects Raised team results from below to above job requirements within six months After six months my team won the call centre campaign for adding value for two consecutive months Mentored peers and fostered a collaborative approach to management for my shift Worked with HR to develop and implement new recruitment model, resulting in recruitment of 30 Customer Service Specialists in one intake, representing a 100% increase over previous intakes Completed annual performance and remuneration reviews for whole centre on time Show less



Bromcom Computers

• Customer Care Manager

  • Feb 2004 - Nov 2004

  Managed Field & Call Centre staff Customer relationship management Managed Helpdesk & Software resources Managed Customer escalations and ensure Customer Satisfaction & Retention Managed Third Party Suppliers Achievements Raised Customer Satisfaction by 25% to 97% and won most improved team award Implemented Best Practice working procedures to the centre Reduced customer switch offs to zero in last quarter with manager site visits. Managed Field & Call Centre staff Customer relationship management Managed Helpdesk & Software resources Managed Customer escalations and ensure Customer Satisfaction & Retention Managed Third Party Suppliers Achievements Raised Customer Satisfaction by 25% to 97% and won most improved team award Implemented Best Practice working procedures to the centre Reduced customer switch offs to zero in last quarter with manager site visits.



Direct Fencing Co

• Operations Manager

  • Nov 2001 - Oct 2002



Dataroam Limited

• Head of Customer Operations

  • Sep 2000 - Nov 2001



RAM Mobile Data Limited UK

• Customer Services Manager

  • Aug 1996 - Jun 2000



Telecom Security Limited UK

• Duty Manager

  • Nov 1990 - Jul 1996



Telecom Security Limited UK

• Field Service Alarm Engineer

  • Jan 1988 - Jan 1990



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Senior Field Service Telephone Engineer

  • Aug 1986 - Jan 1988



Royal Navy

• United Kingdom
• Armed Forces
• 700 & Above Employee

• Weapons Engineering Mechanic (Radio)

  • Jan 1980 - Aug 1986

  Responsibilities Electrical engineering for Communications, Sonar, Radar and Weapons Watch keeping duties Shore base, surface ships and submarine service. Achievements Gained entry onto Fast Track promotion program Selected to represent the Royal Navy in the Royal Navy Display Team Responsibilities Electrical engineering for Communications, Sonar, Radar and Weapons Watch keeping duties Shore base, surface ships and submarine service. Achievements Gained entry onto Fast Track promotion program Selected to represent the Royal Navy in the Royal Navy Display Team