Experience

NetYield

• Software Development
• 1 - 100 Employee

• QA Manager

  • Jan 2022 - Present

• Operations Manager

  • Jan 2016 - Jan 2022

  • Oversea and improve operational performance, support response and quality assurance across multiple products.• Develop policy and procedure to ensure optimal department performance for both Support and Quality Assurance departments.• Allocated resources to ensure appropriate customer service and to maximize sales of software licenses and training services.



NetYield Inc

• Customer Service Manager

  • May 2014 - Jan 2016

  • Ensured 100% logging and resolution of customer issues by support technicians• Complied with SLA to ensure customer satisfaction

• Support Technician

  • Oct 2013 - May 2014



Town of Plymouth, Massachusetts

• Plymouth, MA

• Police Dispatcher

  • Aug 2006 - Oct 2013

  Responsibilities included: operation of police communications system, dispatching cruisers to all calls for police services and emergency police services; receives all 911 calls while referring to the appropriate agencies in an accurate and expeditious manner. To gather and disseminates critical information in a time-sensitive manner to police cruisers, supervisors, co-workers, other police departments, other emergency services, and other Federal and State law enforcement agencies. Receives all incoming calls via switchboard and connects to proper department and/or division, maintain computerized records of calls for services.



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Team Leader

  • Oct 2002 - Feb 2006