Experience

IDMR Solutions Inc.

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Director of Operations

  • Feb 2016 - Present

  Oversee product and project operations for global client base - NetJets, HAECO, Atlas Air Worldwide Holdings (among others, Operator for Amazon Air), Polar Air Cargo, Republic Airways, Copa Airlines, Columbia Helicopters, Philippine Airlines, Northrop Grumman (Australia), ATI & ABX (Operators for Amazon Air). ➔ Increased delivery deadlines across portfolio by 80% within 6 months by orienting teams to Scrum best practices ➔ Led teams to decrease number of support tickets open for more than 2 days by 85%, significantly reducing impact on AOG ➔ Interface with client directors, conducting need discovery exercises for business development purposes and delegating results of these meetings to appropriate teams (Onboarding 3 new large aviation companies and multiple projects) ➔ Facilitate requirement review meetings with the project leads and business stakeholders. ➔ Conduct status meetings, perform risk assessments and implement mitigation strategies ensuring quality of delivery and stakeholder happiness Show less



IT Consultant

• Région de New York City, États-Unis

• Scrum Master - Project Manager

  • May 2015 - Feb 2016

  Managing and Coordinating IT Projects Managing and Coordinating IT Projects



Jewish House of Culture & Neve Chalom Congregation

• Région de Paris, France

• Rabbi, Spiritual Leader & Director of Jewish Studies

  • Feb 2012 - Apr 2015

  ➔ Launched successful new adult education and social initiatives. ➔ Led a 90+ student Sunday school increasing the student-body by 40% ➔ Launched successful new adult education and social initiatives. ➔ Led a 90+ student Sunday school increasing the student-body by 40%



Air France-KLM

• Airlines and Aviation
• 700 & Above Employee

• BI + Site-Reliability Engineer – Consultant

  • 2006 - Sep 2010

  ➔ Tech lead for critical service reliability, building end-to-end monitoring/alerting solutions for company-wide mission critical systems ➔ Wired up these solutions to dashboards for upwards of 200 applications ➔ Implemented SLA policies and conducted forensics using these systems to isolate errors and notify system owners ➔ Built proof of concepts integrating with vendors and partners ➔ Tech lead for critical service reliability, building end-to-end monitoring/alerting solutions for company-wide mission critical systems ➔ Wired up these solutions to dashboards for upwards of 200 applications ➔ Implemented SLA policies and conducted forensics using these systems to isolate errors and notify system owners ➔ Built proof of concepts integrating with vendors and partners



European Jewish Press

• Région de Bruxelles, Belgique

• Project Manager & Op-Ed Editor

  • May 2005 - Nov 2006

  ➔ Designed and managed the organization’s internet portal and back-office system (ASP .Net, SQL Server 2000) ➔ Wrote/Edited articles on cultural and political events affecting European Jewry ➔ Member of Steering Committee tasked with establishing publication’s strategic goals ➔ Designed and managed the organization’s internet portal and back-office system (ASP .Net, SQL Server 2000) ➔ Wrote/Edited articles on cultural and political events affecting European Jewry ➔ Member of Steering Committee tasked with establishing publication’s strategic goals



Aero Sealing International Trading (ASIT)

• Paris Area, France

• Business Development / Software Engineer

  • 2003 - 2004

  ➔ Managed IT projects for the company’s inventories (ASP, SQL Server 2000, MS Access) ➔ Developed business relations in aeronautic equipment sales with embassies and governments in Europe, North America, the Middle East & Africa. ➔ Managed IT projects for the company’s inventories (ASP, SQL Server 2000, MS Access) ➔ Developed business relations in aeronautic equipment sales with embassies and governments in Europe, North America, the Middle East & Africa.



Mercy Corps - Conflict Management Group

• Région de Boston, États-Unis

• Research Assistant, Intern

  • 2003 - 2003

  ➔ Developed online course application for humanitarian negotiations (JavaScript, Java, PHP, MySQL) ➔ Participated in brainstorming sessions with Israeli and Palestinian Diplomats on the Mideast Road Map ➔ Developed online course application for humanitarian negotiations (JavaScript, Java, PHP, MySQL) ➔ Participated in brainstorming sessions with Israeli and Palestinian Diplomats on the Mideast Road Map