David Crosby
Senior 2nd line Technical Support Analyst (Nights) at htec- Claim this Profile
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Bio
Credentials
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CompTIA Network+ (N10-008) Cert Prep: 1 Understanding Networks
LinkedInOct, 2023- Oct, 2024 -
IT Security Foundations: Operating System Security
LinkedInOct, 2023- Oct, 2024 -
Career Essentials in System Administration by Microsoft and LinkedIn
MicrosoftAug, 2023- Oct, 2024 -
Windows 10 for IT Support: Advanced Troubleshooting
LinkedInJul, 2023- Oct, 2024 -
Communicating about Culturally Sensitive Issues
LinkedInApr, 2023- Oct, 2024 -
Confronting Bias: Thriving Across Our Differences
LinkedInApr, 2023- Oct, 2024 -
Diversity, Inclusion, and Belonging
LinkedInApr, 2023- Oct, 2024 -
Goal Setting: Objectives and Key Results (OKRs)
LinkedInApr, 2023- Oct, 2024 -
Virtual Performance Reviews and Feedback
LinkedInApr, 2023- Oct, 2024
Experience
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htec
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United Kingdom
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IT Services and IT Consulting
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100 - 200 Employee
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Senior 2nd line Technical Support Analyst (Nights)
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Apr 2022 - Present
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3rd Line Technical Support Analyst
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Mar 2021 - Apr 2022
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2nd Line Technical Support Analyst
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Mar 2020 - Mar 2021
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1st Line Technical Support Analyst
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Aug 2018 - Mar 2020
Providing 1st line support to over 1000 different customers via telephone or remote connection, focusing on EPOS, and Integrated Back Office Systems. This includes troubleshooting and resolution of general IT issues and direct support of HTECs bespoke Till and back office systems.
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Accelerator Hosted IT Solutions
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United Kingdom
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Information Technology & Services
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1 - 100 Employee
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Service Desk Technician
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May 2016 - Jun 2018
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Box-it UK Limited
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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IT Support Analyst
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Mar 2015 - May 2016
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Watson Wyatt Worldwide
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Reigate, Surrey, United Kingdom
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XHTML/ASP Coder
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Nov 2008 - Dec 2009
Coding in XHTML/CSS and basic ASP to help deliver a better online presence for a large multinational pensions company Sent out email media in a html format using a third party software and as stationery in outlook. Worked on an in-house CMS to help automate the process of delivering accessible web content. Coding in XHTML/CSS and basic ASP to help deliver a better online presence for a large multinational pensions company Sent out email media in a html format using a third party software and as stationery in outlook. Worked on an in-house CMS to help automate the process of delivering accessible web content.
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Intranet Developer (Contract)
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Feb 1999 - Jun 2000
Built Intranet sites using a Lotus Notes DB based content management system using HTML/ CSS for companies such as Unilever, Nokia, Sony. Built Intranet sites using a Lotus Notes DB based content management system using HTML/ CSS for companies such as Unilever, Nokia, Sony.
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Defence Evaluation Research Agency
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Farnborough, Hampshire, United Kingdom
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NT 4 Installations Engineer
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Apr 1998 - Jan 1999
Installation and configuration of NT 4 operating system on 300+ research computers Active Directory User management Installation and configuration of NT 4 operating system on 300+ research computers Active Directory User management
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Trainee Hardware and Software Support Technician
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Jan 1994 - Jan 1996
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Education
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City College Southampton
BTEC National in IT, Information Technology -
Henry beaufort
GCSE
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