Regional Sales Manager

• Feb 2023 - Present

Senior Sales Manager

• Mar 2021 - Feb 2023

Sole responsibility for booking all Alabama Association market. Yearly 2021 goal of $1.2m exceeded by $1.5m Yearly 2022 goal of $2.8m exceeded by $3.9m Sole responsibility for booking all Alabama Association market. Yearly 2021 goal of $1.2m exceeded by $1.5m Yearly 2022 goal of $2.8m exceeded by $3.9m

Area Director Of Sales

• Feb 2018 - Mar 2021

Lead a team of 9 in the Sales and Convention Services department, responsible for $6.7 million in group revenue and play a vital role in supporting a total of $24 million in total top line revenue. Personally attained $3.9 million in group business. Responsible for Year of Year growth of 5%. Travel to trade-shows and networking events to solicit new business as well as maintaining existing business. Lead a team of 9 in the Sales and Convention Services department, responsible for $6.7 million in group revenue and play a vital role in supporting a total of $24 million in total top line revenue. Personally attained $3.9 million in group business. Responsible for Year of Year growth of 5%. Travel to trade-shows and networking events to solicit new business as well as maintaining existing business.

Regional Sales Manager

• Nov 2016 - Feb 2018

Responsible for State Associations except for Alabama, all National Associations, Education and Religious markets. Soliciting new business as well as maintaining current business while increasing top line revenue for ownership. Responsible for State Associations except for Alabama, all National Associations, Education and Religious markets. Soliciting new business as well as maintaining current business while increasing top line revenue for ownership.

Sales Manager

• Jul 2011 - Feb 2014

Respond to customer inquiries and negotiated contract terms to obtain profitable rooms and catering business. Maintained and serviced an active list of top accounts to ensure continuous relationship building activities. Ensured that each group met or exceeded contracted revenue expectations. Provided direction to all departments involved with the execution and coordination of client events. Developed solutions to resolve challenges experienced by the client at any stage of the event. Respond to customer inquiries and negotiated contract terms to obtain profitable rooms and catering business. Maintained and serviced an active list of top accounts to ensure continuous relationship building activities. Ensured that each group met or exceeded contracted revenue expectations. Provided direction to all departments involved with the execution and coordination of client events. Developed solutions to resolve challenges experienced by the client at any stage of the event.

Retail Sales Manager / Business Care Manager

• Dec 1996 - Sep 2006

Sales • Specialized in Business Sales, managing 18 major accounts as a Service Consultant Focused on account retention thorough face-to-face meetings with clients, personalized resolution of technical problems and billing questions, as well as training customers to use the customized web portal for self-service requests • As Business Care Manager, was point of contact for 21 "Fortune 500" global accounts. Assisted Major Account Representatives with all aspects of sales, including customer needs assessments, competitive negotiations for equipment and monthly subscription pricing, and post-sales issues • Consistently met and exceeded sales goals and product quotas in both retail and business sales environments. Routinely performed within the top 15% of sales representatives in both areas • Performed outstanding customer relationship management, ensuring educated clients, customized products and services tailored to their needs, and creative solutions to their problems. Maintained thorough knowledge of rapidly changing product line-up and business offers to provide timely, accurate advice Leadership/Supervision • Supervised staffs of up to 17 associates, training them in new programs, policies, updates, and product information • Coached employees to meet and exceed call center and retail sales standards, such as call quality scores, sales closing percentages, and service levels • Resolved management escalated calls and correspondences to ensure customer satisfaction • Maintained responsibility for management of in-store promotional activities and advertising materials • Maintained personnel files for assigned team members including call quality scores, attendance, and disciplinary action. Submitted quarterly and annual performance reviews to upper management for assigned team members