Workforce Specialist

• जुल॰ 2022 - - वर्तमान

Product Launch Analyst

• जुल॰ 2020 - फ़र॰ 2021

• Identifies and analyzes vendor and Pax8 requirements to establish product configuration and order-to-cash processing• Communicates and collaborates with vendor counterparts on pre- and post-launch initiatives• Works with internal development and vendor development teams to create, test, and implement APIs and platform enhancements to provide a streamlined order-to-cash partner experience• Serves as escalation point with Product Operations, Product Catalog, and Product Content teams on issues or questions related to specific vendors and processes• Runs weekly meetings with internal stakeholders to discuss timelines, open questions, and status on launch readiness• Captures requirements and success criteria for platform updates related to product creation, ordering, and provisioning of vendor products• Collaborates with internal stakeholders and external vendors on process improvement with a focus on partner journey• Documents and updates vendor processes in internal SharePoint site and Knowledgebase for all Pax8 employees

Vacation Specialist

• फ़र॰ 2019 - जुल॰ 2019

• Vacation Sales • Vacation Sales

Desktop Support Specialist

• जून 2018 - जुल॰ 2018

• Utilize remote desktop support tools to provide support to off-site users• Document action taken during troubleshooting• Take ownership of reported IT issues and provide the highest level of customer service possible in accordance with service management principles • Utilize remote desktop support tools to provide support to off-site users• Document action taken during troubleshooting• Take ownership of reported IT issues and provide the highest level of customer service possible in accordance with service management principles

Operations Manager

• फ़र॰ 2013 - जुल॰ 2017

• Directed operational functionality including, but not limited to: profit & loss results, markdown management, loss mitigation, vault balancing, OSHA recordable rate, and overhead organization.• Administered standards, processes and procedures for all operational departments (front end, special services, and receiving).• Enhanced customer service as it relates to: special services, contractor services, mainline registers, and online satisfaction.• As the manager on duty coordinated secure opening and closing procedures.

IT Security Analyst

• सित॰ 2010 - जुल॰ 2011

• Ensured the company’s Authority to Operate (ATO) by conducting internal reviews and external audits of company’s IT department as required by both the Department of Education and commercial lenders in order to identify IT risk.• Formulated detailed project plans and orchestrated all tasks associated with the project management of the remediation activities required to mitigate or eliminate security risks.• Aligned industry standard requirements defined by National Institute of Standards and Technology (NIST) and Federal Information System Controls Audit Manual (FISCAM) with company’s best practices and project methodologies by defining, developing, and maintaining corporate IT processes and procedures.• Performed vulnerability testing followed by risk mitigation on enterprise-wide desktops and laptops to ensure client level adherence to corporate policies.

Major Account Manager

• जून 2006 - नव॰ 2009

• Coordinated account management of the department’s highest revenue generating accounts (Microsoft Corporation, Oracle, and Seagate Technologies) totaling $30M+ annually.• Retired 110%+ of assigned sales quota annually.• Charted 1k+ client proposals annually, which included product configuration, pricing, discount structure, lead times, and stock availability. • Chaired project management activities to reduce aged account receivables (> 90 days) to less than 6% of all receivables.

Associate Business Manager/Sales Planning Analyst

• दिस॰ 2003 - मई 2006

• Oversaw four national sales regions (SBC, PacBell, Quest, and Verizon) representing $500M in annual revenue and provided ad-hoc and ancillary managerial reports utilized by sales force and upper management for decision-making and planning.• Analyzed historical revenue data to create regional monthly booking and billing forecasts.• Cultivated on-going regional sales training and support for Vice-Presidents, Directors, and sales force. • Oversaw four national sales regions (SBC, PacBell, Quest, and Verizon) representing $500M in annual revenue and provided ad-hoc and ancillary managerial reports utilized by sales force and upper management for decision-making and planning.• Analyzed historical revenue data to create regional monthly booking and billing forecasts.• Cultivated on-going regional sales training and support for Vice-Presidents, Directors, and sales force.

eBusiness Intern

• जन॰ 2002 - जन॰ 2003

Collected Internet traffic and activity data primarily extracted from web-enabled databases consisting of 100,000 visitors and 1,000,000 page views per month over seven different web channels. Also formulated and presented monthly executive report and various other informative reports to managing supervisor and department director. Collected Internet traffic and activity data primarily extracted from web-enabled databases consisting of 100,000 visitors and 1,000,000 page views per month over seven different web channels. Also formulated and presented monthly executive report and various other informative reports to managing supervisor and department director.