David Coffey

Hotel Night Manager and Duty Manager at Vibe Hotels
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Contact Information
us****@****om
(386) 825-5501
Location
Gold Coast, Queensland, Australia, AU

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Credentials

  • Open Water Diver
    PADI
    Feb, 2011
    - Nov, 2024
  • Approved Manager for a licenced venue
    Office of Liquor and Gaming Regulation QLD (OLGR)
    Jul, 2020
    - Nov, 2024
  • RMLV
    Office of Liquor and Gaming Regulation QLD (OLGR)
    Nov, 2021
    - Nov, 2024
  • CPR
    St John Ambulance Qld
  • First Aid
    St John Ambulance Qld
  • RSA
    ?
  • Responsible Certificate of Gaming
    ?

Experience

  • Vibe Hotels
    • Australia
    • Hospitality
    • 1 - 100 Employee
    • Hotel Night Manager and Duty Manager
      • May 2015 - Present

      Responsibilities included: Stand in for senior hotel management, daily and night shift management, front office, F&B, housekeeping and maintenance supervision, attainment of hotel objectives and targets, reservation incentive strategies, conflict, mediation and resolution management, daily shift briefing and transition, F&B functions management, hotel security, maintain and development of standard administrative and operating policies and procedures, focusing on driving revenue and cost reduction management, hotel maintenance, pool maintenance, housekeeping duties, hotel balancing and auditing hotel daily and night operations, shift/hotel balancing, updating financial and yield reports, financial tracking and analysis logistics, accounts payables, reservations, promotions, identifying sales leads, group bookings management, team leadership, development and cross training, rostering, delegating hotel tasks, customer service, guest services directory, dealing with difficult guests, hotel phone system management, group bookings management, online customer liaison, OH&S management/ chief warden, emergency management, hotel incident reports, conflict, mediation and resolution management. Show less

  • Surfers RSL
    • Australia
    • Restaurants
    • Restaurant and Functions Manager
      • Nov 2013 - May 2015

      Responsibilities included: All aspects of restaurant and functions department daily operations, high end and large functions management, department head meetings, Club strategizing, restaurant building and design, inventory analysis, budgeting, equipment ordering, rosters, function preparation and operations, MICE management, marketing, promotions, operating a team of 14, sales and staffing budgets, major functions, crisis management, dealing with delegates, clients and customers, customer service, conflict management, emergency management. Show less

  • Village Roadshow Theme Parks
    • Australia
    • Entertainment Providers
    • 300 - 400 Employee
    • Admissions Assistant
      • Oct 2012 - Mar 2013

      Responsibilities included: Sales, admissions, crowd control, excessive queue managements, banking, customer service, and group bookings. Responsibilities included: Sales, admissions, crowd control, excessive queue managements, banking, customer service, and group bookings.

  • Nationwide Building Society
    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Bonds customer service Officer
      • Sep 2012 - Feb 2013

      Responsibilities included: analysis of customer applications, administration duties, data enrichment, problems solving, customer liaison, account building, passbook development and sales. Responsibilities included: analysis of customer applications, administration duties, data enrichment, problems solving, customer liaison, account building, passbook development and sales.

  • Brooks Madison Hotel and Conference Centre
    • Swindon, England, United Kingdom
    • Night Manager, Receptionist Bar Functions
      • Mar 2010 - Feb 2013

      Responsibilities included: night manager, auditing, night security, supervisor, night porter/manager bar service, hotel rejuvenation, layouts, functions operations, receptionist, reservations, promotions, cashier, restaurant service, hotel auditing, customer service. Responsibilities included: night manager, auditing, night security, supervisor, night porter/manager bar service, hotel rejuvenation, layouts, functions operations, receptionist, reservations, promotions, cashier, restaurant service, hotel auditing, customer service.

  • Nationwide Building Society
    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • ISA customer service Officer
      • Oct 2011 - Jul 2012

      Responsibilities included: analysis of customer applications, administration duties, data enrichment, problems solving, customer liaison, account building, passbook development and sales. Responsibilities included: analysis of customer applications, administration duties, data enrichment, problems solving, customer liaison, account building, passbook development and sales.

  • Marks and Spencer
    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Sales Assistant
      • May 2010 - Feb 2011

      Responsibilities included: Customer service, facing, store rejuvenation, products enhancement, packing, deliveries, back dock, stock take, freezer and chillier, groceries, produce, promotions. Responsibilities included: Customer service, facing, store rejuvenation, products enhancement, packing, deliveries, back dock, stock take, freezer and chillier, groceries, produce, promotions.

  • Lismore Workers Club
    • Australia
    • Entertainment Providers
    • 1 - 100 Employee
    • Bar, pokies, cashier and functions officer
      • Feb 2009 - May 2010

      Responsibilities included: Cashier, pokies officers, gaming services bar service, club rejuvenation, club layouts, equipment maintenance, functions, promotions, door staff, customer service. Responsibilities included: Cashier, pokies officers, gaming services bar service, club rejuvenation, club layouts, equipment maintenance, functions, promotions, door staff, customer service.

  • Ballina RSL Club
    • Ballina, New South Wales, Australia
    • Bar, cashier, pokies, and functions Officer
      • Jan 2007 - Feb 2009

      Responsibilities included: Bar service, cashier and pokies, functions preparations and operations, promotions, equipment maintenance, promotions, greens keeping, marketing, food preparation, customer service, gaming assistant. Responsibilities included: Bar service, cashier and pokies, functions preparations and operations, promotions, equipment maintenance, promotions, greens keeping, marketing, food preparation, customer service, gaming assistant.

  • IGA, INC.
    • United States
    • Retail
    • 700 & Above Employee
    • Sales Assistant
      • Jan 2001 - Dec 2006

      Responsibilities included: Customer service, facing, store rejuvenation, products enhancement, packing, deliveries, back dock, stock take, freezer and chillier, groceries, produce, promotions. Responsibilities included: Customer service, facing, store rejuvenation, products enhancement, packing, deliveries, back dock, stock take, freezer and chillier, groceries, produce, promotions.

Education

  • Griffith University
    Doctor of Philosophy - PhD (CANDIDATE), Business Administration and Management, General
    2020 - 2023
  • Southern Cross University
    Doctorate in Business Administration, Business Administration and Management, General
    2010 - 2020
  • Southern Cross University
    Master in Business Administration, Tourism and Hotel Management
    2008 - 2010
  • Southern Cross University
    University Internship, Business Administration and Management, General
    2007 - 2007
  • Southern Cross University
    Bachelor's degree, Business Tourism Management
    2004 - 2006
  • Southern Cross University
    Bachelor's degree, Sport Tourism Management
    2003 - 2006
  • Oxford Brookes University
    Exchange Program, Business Tourism Management
    2005 - 2005
  • TAFE Queensland
    Certificate 3 in Heritage and Interpretative Tourism, Business Administration and Management, General
    2002 - 2002
  • Innisfail State High School
    Year 12, Academic
    2001 - 2001
  • Oakfield Secondary School
    Year 6-11, Academic
    1995 - 2000

Community

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