Experience

China Construction Bank (Europe) S.A.

• Luxembourg
• Banking
• 1 - 100 Employee

• European DPO (Luxembourg and EU Branches) - Member of the Executive Board

  • Jun 2019 - Present

  - Bank’s Official Representative to the CNPD and other European authorities - Directly reporting to the European CEO and the Management Board - GDPR Responsible for Head Quarter and responsible to ensure that all 8 branches are aligned with HQ regarding Policies, Processes, Procedures and Documents such as DPIA, Registries, etc. (including specific local law GAPS for Germany, France, Spain, UK, Netherlands, Italy, Poland and Russia) - Close collaboration with : • Compliance Officer (mainly on AML and KYC processes, Data Retention periods), • Internal audit and Group audit • CISO regarding topics such as Data Classification, Information Security, etc. • CIO to better Manage policies, proceudres related to Identity & Access Management, Data Treatment best practices • Internal audit and Group audit • all bank’s domains stakeholders : Treasury, Corporate Banking, HR, IT, Compliance, Legal, etc. - Challenging existing DPIA (Data Privacy Impact Assessment) & Define related Risk Mitigation Plan - Organize Awareness, trainings and communication plan for all stakeholders at european level



SERVIOR

• Luxembourg
• Hospitals and Health Care
• 100 - 200 Employee

• IT Management - Optimization & Full IT Outsourcing

  • Oct 2018 - Present

  For SERVIOR Topic 1 : Assess IT-Business Governance and Review full IT outsourced activities and provide Advisory regarding Delivery Model, Governance, Service Catalogue, Processes, IT Production, Financials, IP Rights, Data Privacy, Support Services (SLA, KPI, Penalties, …) Topic 2 : Write RFP for full IT outsourcing (Users support, IMAC, whole IT Production Management & Operations, Hosting) taking care of sensible Data treatment/ Privacy to comply with GDPR Topic 3 : Provide several policies for IT, DPO and ISO



AMD Group Luxembourg

• Luxembourg
• IT Services and IT Consulting

• AMD Group Partner and Member of Luxembourg's Fintech Innovation Hub (LHoFT)

  • Aug 2018 - Present

  For SEVERAL FINANCIAL INSTITUTIONS Aug. 18 - Current Topic 1 : Defining Company’s RPA Governance Model & Projects Roadmap, Innovation Center Organization and Governance to implement Topic 2 : Define “use cases” for RPA implementation (including Artificial Intelligence) to cover Customer on-boarding & Contract Lifecycle, KYC & GDPR Compliancy (Registry automation controls & cross systems data check), TA & FA Business & Ordering Processes, Employee onboarding, email parsing & automation based on AI, Data controls, Synchronization & Bridging information between platforms, Drive Workshops, review Processes with Business Lines and define Business cases (ROI/TCO) Topic 3 : For a law company, help CISO within the ISO 27001 implementation and build the “TOP 20” Security dashboard by starting with an automated reporting solution on “Identities & Accesses”.



Bank of Communications Co.,Ltd.

• China
• Banking
• 500 - 600 Employee

• DPO ad Interim - GDPR Implementation

  • Aug 2018 - Apr 2019

  DPO Consultant to Implement GDPR : - GDPR Registry Creation, Processes & Procedures Documentation review for Business Units, etc. - Policies Creation in the field of Information Management, Archiving, HR, etc. - Coaching around Data Classification DPO Consultant to Implement GDPR : - GDPR Registry Creation, Processes & Procedures Documentation review for Business Units, etc. - Policies Creation in the field of Information Management, Archiving, HR, etc. - Coaching around Data Classification



Cronos Europa

• Belgium
• IT Services and IT Consulting
• 200 - 300 Employee

• Director

  • May 2017 - Sep 2018

  Mandate through my own company : Advise & Optimise SA Topic 1 : Optimize Cronos/Getronics Delivery at European Parliament - Optimize IT Production & Operations Outsourcing Delivery Organization composed by 120 people providing services to 14.000 users - Review Governance Model, increase contract margin (optimize KPI’s based on staff turn-over, quality of delivery, etc.) recruit over 35 people in 1 year to cover day-to-day activities and new technology projects (elastic search, Exchange & SharePoint migrations, new security projects, BCP/DRP update, etc.) Topic 2 : Gulf Luxembourg / Fiduciaire Nordstrooss - Full IT Transformation Roadmap Definition to better align IT with all businesses : Fiduciary, Property/Facility, Petroleum, Network of tank stations and Retail shops in joint-venture with Cactus. - Topics covered : IT strategy, IT landscape cartography (Core ERP, Applications, Infrastructure) , Information Management, Service Catalogue, ITIL implementation, GDPR implementation, Policies definitions (Security, Information, Equipment, Mobility, etc.) Topic 3 : Internally for Cronos International - Review and optimize financials and internal processes - Put HR policies in place (Recruitment, Car, Equipment, etc.) - Implement Career Plan and Appraisals - Drive GDPR implementation for Cronos International in Luxembourg and align with Group reporting - ISO 9001 Quality standards implementation in Luxembourg - Implement Security Clearance regarding employees working on all EU contracts.



BNP Paribas

• France
• Banking
• 700 & Above Employee

• IT Management / Senior Consultant

  • Jan 2016 - Apr 2017

  For BNP PARIBAS FORTIS Due to Bank’s Digital Transformation & IT Reorganization, I managed different Strategic activities : Topic 1 : Initiating Big Data projects with niche experts such Data Scientists for Retail & Private Banking (Low interest rates impact on Customers categories, Social medias prospection for High Net Worth Individuals, ...) Topic 2 : For a faster “Go To Market”, “Packaging” Collaborative solutions to optimize communication with Business Partners, Authorities, departments by creating “out of the shelf” solutions based on PAAS, IAAS, SAAS platforms (Amazon, Google, Microsoft, Sentia, etc.) Topic 3 : Define complete Hosting Services Portfolio for +100 websites (Close collaboration with Global Security, Risk assessment, Policies definition, Compliance in terms Data treatments, …) Topic 4 : Business Contact Center evolutions (Retail & Private Banking Customers) : Application landscape analysis, Business Processes Review & Requirements, Financials & TCO analysis, ... Topic 5 : Review Contract & all Operations related to End-User Support : 35 million/ 5Year - 16.000 users Topic 6: Complete RFP process to select and help to implement complex contract for +/-10.000 bank’s Mobile devices (Self-service Portal with Delivery at Home, in Branches including Bill Split, Tax declarations, etc.) Topic 7 : Within HR Sustainable Reward Program for the whole bank, building complete solution to enable employees to acquire IT equipment with their brut bonus and managing all elements related to Financials, TAX, Contract, SLA, HR Process flows, technical solution selection, …. Topic 8 : Complete Mobile Telco Contract Renegotiation : +4 million € /Year and covering 10.000 users



Lombard International Group

• United Kingdom
• Financial Services
• 400 - 500 Employee

• IT Management / Senior Consultant

  • Aug 2015 - Jan 2016

  For LOMBARD INTERNATIONAL ASSURANCE I helped Lombard to structure their future IT Roadmap, IT Organization & Operations, implemented processes and upgraded Teams Maturity with following achievements : Topic 1 : Building IT Transformation plan for 4 next year’s covering potential new Business Requirements, Technologies Roadmap, Financials and elements enabling a faster time to market (DevOps, ...) Topic 2 : Helping in implementing operations between USA & Luxembourg (due to Blackstone acquisition) Topic 3 : Business - IT alignment : Workshops with Business departments to Define & Implement Service Catalog, KPI and Reporting to measure Core Business SLA’s Topic 4 : Service Desk tool set up to better manage Business requests, Incidents, Reporting & Monitoring Topic 5 : CMDB Definition with focus on Asset Management, Contract Mgt and Software Compliancy Topic 6 : Policies definition regarding Workspace Equipment, Mobile Devices/ Mobility and Security Topic 7 : Mobile study (incl. TCO) to migrate Blackberry users to iPhone/iPads (Technology & Financials) Topic 8 : Implementing End-User satisfaction surveys to measure IT quality support



BNP Paribas Cardif

• France
• Insurance
• 700 & Above Employee

• Senior IT Manager / Senior Consultant

  • Oct 2014 - May 2015

  For CARDIF LUX VIE - BNP PARIBAS GROUP Topic 1 : Optimize Full IT Production & Operations Outsourcing(Review all Operations & related Contract) Topic 2 : Outsourcing of Service Desk, IMAC & Software Packaging activities + Implementation Project - Review all internal processes supporting the business & map the evolutions in terms of processes and tooling (including roadmap technology) - ITIL Tools Portfolio & Processes Replacement Topic 3 : Mobility & Digital working Program implementation Topic 4 : All Mobility & Telecom TCO studies and contract Renegotiations



BGL BNP Paribas

• Luxembourg
• Banking
• 700 & Above Employee

• Senior IT Manager / Senior Consultant

  • Jul 2013 - Sep 2014

  For BGL BNP PARIBAS Main Bank’s targets: Go into Digital and Decrease IT costs by 8 million/Year. Topic 1 : Review Core IT Organization, Sourcing Strategy, Governance, Delivery Models, Major Contracts Topic 2 : For 14 legal entities, Outsource & Centralize all Service Support, IMAC & Software Packaging - Requirements Definition, Gap Analysis, Governance Model & Processes Definition, RFP Writing, Suppliers Selection Workshops, Negotiation, Contract Elaboration, Organization Implementation - Total contract value : +/- 14.000.000 €/ 5 years  4,3 million savings - Delivery team: +/- 40 people, 70.000 incidents/Year, +/- 9.000 equipment’s (BGL, BP2S, Cardif, etc.) Topic 3 : Within Digital Working Program : New Mobility Strategy Definition & Implementation Topic 4 : LCM Octopus : Business, Technical, Security & Compliance Requirements to Outsource bank’s Archiving environments & Documents Production to a PSDC Company (40 people take-over) Topic 5 : TCO studies for Migrations, Contracts Renegotiations in terms of Mobility, Telecom, Software, ...



Altran

• France
• Information Technology & Services
• 700 & Above Employee

• Managing Director

  • Jul 2012 - Jun 2013



Getronics PSF Luxembourg

• Luxembourg

• Managing Director

  • Jan 2009 - Jul 2012