Experience

SAHARA Las Vegas

• United States
• Hospitality
• 200 - 300 Employee

• Director Of Information Technology

  • Jan 2021 - Present

• Manager IT Systems

  • Apr 2016 - Present


SLS Hotels
• Hospitality
• 1 - 100 Employee
• Application Systems Manager

  • Nov 2013 - Apr 2016


VMware

• IT Services and IT Consulting
• 1 - 100 Employee

• Data Center Operations Supervisor

  • Apr 2013 - Mar 2014

• DC Ops. Engineer

  • Aug 2011 - Apr 2013



MGM Resorts International

• United States
• Hospitality
• 700 & Above Employee

• Lead Application Support Analyst

  • Jul 2010 - Apr 2011

  Excellent interpersonal skills, with proven ability to effectively interact with a diverse team of people.Mentored good customer services attitudes and skills among support analysts, project managers, project team members, and peers.Provided escalation point for application analyst team as well as support center team.Identified business needs and provided assessments and process recommendations to reduce cost and improve efficiency in the business environment.Managed multiple application vendors access and support to a 24/7 mission critical environment.Facilitated/coordinated (meetings, conference calls, analysis sessions, planning sessions, user groups, etc.) to achieve most productive outcome of system issues and projects.Managed analyst team to ensure that all issues in trouble ticket queue are reviewed, prioritized, worked, and resolved to customer’s satisfaction. Show less

• Sr. Application Support Hotel Systems

  • Apr 2007 - Jul 2010