Experience

River Street Sweets

• United States
• Retail
• 1 - 100 Employee

• General Manager

  • May 2019 - Present

  • Directed 15+ employees and trainees to meet store demands• Analyzed and tracked store metrics and developed programs and timelines to meet goals • Reduced costs while increased sales and customer retention • Managed procurement, sales, and employee and customer retention

• General Manager In Training

  • Jan 2019 - May 2019

  • Spearheaded staffing, scheduling, and new hire training for various stores within district• Collaborated on procurement process, production schedules, and store budget analysis • Coordinated production and implemented marketing strategies for every product



OfficeMax

• Retail
• 700 & Above Employee

• Operations Manager

  • Aug 2017 - Jan 2019

  • Oversaw merchandise logistics, shipping and receiving, and customer service• Developed procedures to maintain compliance with OSHA and other employment laws • Managed payroll, scheduling, and reduced inventory shrinkage• Acted as the intermediary between upper management, clients, and staff• Reported to Store Manager, District Manager, and Loss Prevention Manager

• Customer Service Manager

  • Mar 2017 - Aug 2017

  • Responsible for increasing Loyalty signups and customer satisfaction survey scores by 23%• Promoted new tech services program and increased technology sales by 11% • Liaised with warehouse to correct all customer delivery orders



Advanced Management for Chiropractor

• Student Recruiter

  • Jan 2016 - Jan 2017

  • Recruited 50 chiropractic students • Co-created social media page • Recruited 50 chiropractic students • Co-created social media page



The Methodist Home

• Macon, Georgia, United States

• Human Resources Intern

  • Jan 2014 - May 2014

  Worked every facet of HR including staffing, budget analyses, attending company meetings, and employee reprobations and grievances, etc. Called in to review and modify employee incentives and to implement my research to improve motivation and morale. Analyzed employee communication patterns to detect and correct sources of miscommunication to decrease rate of errors/accidents. Modified current training programs and created safety programs. Worked every facet of HR including staffing, budget analyses, attending company meetings, and employee reprobations and grievances, etc. Called in to review and modify employee incentives and to implement my research to improve motivation and morale. Analyzed employee communication patterns to detect and correct sources of miscommunication to decrease rate of errors/accidents. Modified current training programs and created safety programs.



Mercer University

• United States
• Higher Education
• 700 & Above Employee

• Student Instructor

  • Aug 2013 - May 2014

  Assisted professor with lectures and exams including doing so indecently while professor was away. During the evenings would also provide tutoring for the classes as needed. Researched and implemented ways to better facilitate learning and student engagement. Assisted professor with lectures and exams including doing so indecently while professor was away. During the evenings would also provide tutoring for the classes as needed. Researched and implemented ways to better facilitate learning and student engagement.



Mercer University

• United States
• Higher Education
• 700 & Above Employee

• Admissions Team Member

  • Aug 2010 - May 2011

  • Gave tours and preview days of campus to prospective students • Screened applications and reached out to prospective students to set preview days • Gave tours and preview days of campus to prospective students • Screened applications and reached out to prospective students to set preview days



CARDIOLOGY ASSOCIATES OF SAVANNAH, L.L.C.

• United States
• 1 - 100 Employee

• Medical Records Assistant

  • Apr 2007 - Jul 2010

  Edited and filed medical transcriptions and records Organized files Assisted in daily office tasked Managed phones, letters, and emails Edited and filed medical transcriptions and records Organized files Assisted in daily office tasked Managed phones, letters, and emails