Experience

The West Brom

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Customer Service Agent

  • Jan 2023 - Present



Sandwell Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Adult Health & Social Wellbeing Customer Service Adviser

  • May 2021 - Jan 2023



The Prince's Trust

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Trainee

  • Mar 2019 - Mar 2020

  I was extremely grateful to be given the opportunity to go on this personal development course, which was formulated to improve commercial awareness, increase my confidence and boost my familiarity with different aspects of work in society. We raised funds and delivered projects to timescales, within budgets, and by working as a team – a kind of “Apprentice” but without the rivalry. We were able to develop our working relationships, understand our differences and exploit our strengths, for the benefit of the group and for our tasked projects. I thoroughly enjoyed this programme, which has increased my confidence considerably. Show less



The Birmingham and Midland Institute

• United Kingdom
• Education Management
• 1 - 100 Employee

• Volunteer Assistant

  • Jul 2019 - Sep 2019

  I volunteered at the Birmingham & Midland Institute, based in Birmingham's central business district during the summer. This helped in increasing my I.T. knowledge and capabilities within a computer designated role. Using various software, I processed data onto a genealogical website, and assisted in helping customers, taking calls; as well as using my own technical knowledge. I volunteered at the Birmingham & Midland Institute, based in Birmingham's central business district during the summer. This helped in increasing my I.T. knowledge and capabilities within a computer designated role. Using various software, I processed data onto a genealogical website, and assisted in helping customers, taking calls; as well as using my own technical knowledge.



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Work Placement

  • Aug 2017 - Sep 2017

  Working alongside BT Openreach engineers. Gained knowledge of the Openreach network, working procedures and practices and customer liaison. Certificate from BT for completing work placement. Working alongside BT Openreach engineers. Gained knowledge of the Openreach network, working procedures and practices and customer liaison. Certificate from BT for completing work placement.



Allsorts Charity Shop

• Great Bridge, Sandwell

• Volunteer Assistant

  • Feb 2017 - Aug 2017

  Dealing with the public, arranging and recording stock. I gained self-confidence and improved my communication skills and financial awareness. Dealing with the public, arranging and recording stock. I gained self-confidence and improved my communication skills and financial awareness.



Sandwell Multicare

• Tipton, West Midlands, United Kingdom

• Volunteer Assistant

  • Feb 2017 - Aug 2017

  Volunteering in an office environment. Working in a team and carrying out general admin and secretarial tasks. Volunteering in an office environment. Working in a team and carrying out general admin and secretarial tasks.