Experience

Self-Employed

• Real Estate
• 1 - 100 Employee

• Digital Marketing Strategist

  • 2023 - Present

  I led entrepreneurs and small companies to achieve
  business goals through impactful digital strategies,
  including aligning purpose, defining ideal clients, and
  implementing innovative, data-driven marketing.



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Agent Tier 2

  • 2021 - 2023

  Led and managed a high-performing team to achieve
  company goals and monthly targets in a role
  overseeing the adherence to best practices.
  Developed and implemented strategic practices
  based on weekly audits to ensure optimal
  performance.



Radio Católica Metropolitana - RCM

• Social Communicator

  • 2020 - 2021

  I achieved lead generation and strengthened our
  brand's digital presence through strategic digital
  marketing on platforms such as Facebook, Instagram,
  our website, and newsletters.



COOFUTURO

• Colombia
• Education Administration Programs
• 1 - 100 Employee

• Sales Assistant

  • 2019 - 2020

  Responsible for promoting and selling the company's
  product to the target audience, aiming to drive
  product awareness and sales.



ACCEDO

• Latvia
• Software Development

• Team Sales Advisor

  • 2019 - 2020

  Analyzed team-client interactions, established
  objectives and metrics, and guided the team to
  enhance customer communication.