Experience

Elm Locating & Utility Services

• United States
• 1 - 100 Employee

• Utilities Locator

  • Mar 2023 - Present

  Las Vegas, Nevada, United States Locating power underground for Nevada Power



DIRECTV

• United States
• Entertainment
• 700 & Above Employee

• Premise Technician

  • Jun 2015 - Present

  North Las Vegas, Nevada • Provide onsite leadership during installations • Hands on experience project managing and installing satellite dish, coax, and various products • Troubleshoot problems including customer, system, or operational and provide corrective action in order to resolve • Handle escalations and provide resolutions that drive gold standard service • Detailed oriented and quality assurance analysis during installation • Meet and exceed customer expectations during onsite visits by… Show more • Provide onsite leadership during installations • Hands on experience project managing and installing satellite dish, coax, and various products • Troubleshoot problems including customer, system, or operational and provide corrective action in order to resolve • Handle escalations and provide resolutions that drive gold standard service • Detailed oriented and quality assurance analysis during installation • Meet and exceed customer expectations during onsite visits by actively listening to the customer and providing training to educate the customer on their services • Drive process improvements and process standardization • Perform weekly/monthly cycle count ensuring that SLA’s are met • My team averages 87% NPS and 90% CSAT – above industry standard Show less



Pratt Communications

• Operations Manager

  • Sep 2006 - Jun 2015

  Las Vegas, Nevada • Participate in weekly meeting with the Regional Operations manager, focusing on performance and execution. • Monitor KPI’s (SLA’s) per contract; working with Operations Manager as needed to rectify and resolve issues that have contributed to underperformance. • Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols. • Work directly with internal and external management to improve customer relationships • Perform weekly/Monthly… Show more • Participate in weekly meeting with the Regional Operations manager, focusing on performance and execution. • Monitor KPI’s (SLA’s) per contract; working with Operations Manager as needed to rectify and resolve issues that have contributed to underperformance. • Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols. • Work directly with internal and external management to improve customer relationships • Perform weekly/Monthly cycle count ensuring that SLA’s are met • Ensure that all asset tag product properly processed and that all tagged assets are captured during the receiving and shipping process in order to mitigate at risk liabilities. • Drive process improvement and warehouse process standardization; ensuring that training is completed as needed • Drive Safety Initiative; ensuring that the warehouse is maintained in a safe, clean and orderly condition. • Provide leadership and coaching to site-based team; thru active recruiting, training and evaluating employees • Review and approve all overtime and purchases with Operations Manager • Oversee warehouse operational requirements by scheduling and assigning employees and following up on work results. • Monitor RMA order process, ensuring that SLA’s are met • Monitor site capacity, working with Operations Manager and customer to regulate material flow, making recommendations to management on overflow space as needed • Participate in and facilitate regional technician meeting • Work with management to ensure that all OOS activates are tracked, logged and quoted for customer approval • Have the ability to mine and analyze data in order to generate reports • Provide work direction and coordinate the schedules and activities on a daily basis. Show less



Washington Mutual Bank

• United States
• Banking
• 1 - 100 Employee

• Phone Representative

  • Jan 2005 - Sep 2006

  Chatsworth,CA Answer questions over the phone for customers. Filing claims against fraudulent transactions on customers’ accounts. Helping both Spanish and English speaking customers. Training new employees. Making transactions for customers. REASON FOR LEAVING: COMPANY WAS OUTSOURCED TO COSTA RICA