Experience

Mansfield Building Society

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Operational Excellence and Engagement Manger

  • Aug 2022 - Present

  In another wide-reaching role here at The Mansfield, my main duties and responsibilities are:CHANGE - working collaboratively with colleagues and others to identify and deliver operational process and system improvements, which have tangible benefits for colleagues, customers, brokers and other third party stakeholders.OPERATIONAL EXCELLENCE AND CONTINUOUS IMPROVEMENT - re-engineering processes within the Sales and Marketing area to drive efficiency and productivity, and the quality of service for Members and the Society’s intermediary partners.ENGAGEMENT - understanding and proactively affecting the Society’s relationship with Members, customers, brokers and other third party stakeholders.INTERNAL AND EXTERNAL FACILITIES - managing facilities across the Society’s physical estate and at external events. Show less

• Business Support Manager

  • Jul 2019 - Aug 2022

  This exciting step forward covers the management of the Executive Office including coordination of the Society's programme of projects. This role covers a wide range of duties and responsibilities from Society Secretarial matters through to the management of facilities. The Executive Office team is 5 strong including the outgoing Executive Office Manager from whom my duties are being inherited, the Project Support Officer, Executive Office Assistant and Facilities Assistant.

• Project Manager

  • Jan 2018 - Aug 2022

  Following my successful development in the role of Project Support Officer, the Society created the role of Project Manager to reflect my expanded duties and responsibilities.

• Project Support Officer

  • Jun 2015 - Dec 2017

  This new role for the Society was created to manage a project team given the task of analysing the impact of the European Mortgage Credit Directive (MCD) on the Society’s processes and procedures. Then to design and implement the necessary changes required to maintain compliance with all prescribed regulations. This project involved full scoping, team selection, assembly and organisation, GAP analysis production and progression, coordination and leadership of meetings of both the project team and steering group, presentations on the project’s progress for the Executive Committee and Board of Directors as well as dealing with a significant number of other smaller projects which included:- Evaluating the Society’s back-book of interest only loans- Conducting an analysis of the Society’s innovative approach to ‘Older Lives’ lending parts of which were published in a related BSA article- Orchestrating improvements in the processes used by the Underwriting team to report on policy discretions and lending agreed outside policy- Developing specific reporting using Product Sales Data information to determine the Society’s performance against lending bands prescribed by the PRAFollowing the completion of the MCD project and the successful implementation of all objectives on schedule the Society evaluated the role and my performance and additional projects were assigned which include:- A refresh of the Society’s network infrastructure and Telephony services- An Upgrade of the Society’s core Sopra systems- The coordination of the team authoring the Society’s IT Strategy- A complete review and refresh of the Society’s Cyber Security infrastructure- Development of the Society’s Business Continuity Plan- The testing and implementation of a new Online Service for mortgage and savings customersThe role continues to develop and expand as time goes on as does the skillset required to meet the ever increasing demands on my time and knowledge. Show less

• Mortgage Underwriter

  • Feb 2014 - Jun 2015

  Assessment of DIP and AIP requests. Full manual underwriting, approval and offer of mortgage applications.Authorised to carry out advised and execution only mortgage interviews.Experienced in Residential Remortgages and House Purchases, BTL, Self Build, Shared Ownership, Shared Equity, Adverse Credit, Transfers of Equity and Further Advances.

• Mortgage Assistant

  • Feb 2004 - Feb 2014

  Administration of all aspects of mortgage accounts.Control of the testing and implementation of new versions of software for the administration of mortgages.Control of interest rate changes.Production of regulatory reporting including MLAR and PSD.



Next

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service

  • Nov 2002 - Nov 2003