Experience

Taxback International

• Ireland
• Financial Services
• 100 - 200 Employee

• Quality Assurance Lead Manager

  • Jan 2022 - Present



Global Shares

• Ireland
• Financial Services
• 400 - 500 Employee

• Head Of Quality Assurance and IT Excellence Center

  • Oct 2018 - Dec 2021



Aspira

• Ireland
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Project Manager

  • May 2017 - Oct 2018

  Department of Public Expenditure and Reform: Project Manager for one of the project streams of the eCohesion system (a European structural fund claiming system). His specific responsibility is to manage the testing and acceptance phase for the entire department’s delivery. Main responsibilities: Technical Project Management: System requirements analysis; development of the test strategy, plan and design; technology & tool selection; management of the project team; communicating project progress, management of project delivery readiness using JIRA; producing the required system documentation for deployment. General Project Management: Running a sequence of workshops to elicit requirements details; management of third party development vendors, ensuring the quality of their deliverables; interfacing with all project stakeholders to manage engagement; ensuring compliance of the system with all EU regulations for structural funds. Show less



Xanadu Consultancy

• Ireland
• IT Services and IT Consulting
• 1 - 100 Employee

• Release Project Manager

  • Sep 2014 - Apr 2017

  Release Manager: Leading the whole QA and Release Management activity in Xanadu Consultancy for Manual and Automation and Performance QA in an Agile (Scrum) methodology. The technologies include website, backend, and native mobile apps. Technical Project management: Managing the development of mobile apps on iOS and Android; expanding the in house automation Framework (python base); introducing UI automation with Selenium webdriver; deployment of continuous integration, continuous deployments, continuous improvement; running of the end-to-end system from requirements gathering to delivery of the software and post go-live monitoring. Designed and implemented the release management process that enabled the team to deliver their software to production in a controlled and reliable manner. General Project Management: Building the Release & QA function, expanding the technical team from 2 to 15 people; project management and interfacing with stakeholders in all development projects, managing resources in-house and external; allocating budget and resources; delivering the software to different platform stores; compiling quarterly reports of the Release Management activity for the Senior Leadership team. Casino platform: after acquisition of a Canadian company who developed an online casino, was responsible for integrating the new platform into Xanadu and help integrate the new team towards a common process, common toolset, single set of reporting standards and a shared culture. Implementation of tools that allow stakeholders and business to have visual representation of the QA activities and progress. Demonstrated expertise in applied agile development implementation through successfully attaining Certified Scrum Master status. Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Software Test and QA Lead Engineer

  • Jul 2004 - Sep 2014

  Functional and localization testing and QA of all Apple products hardware and software : Part on duty consist of Evaluation of the product: finding what need to be tested and where special area of attention need to be focus.Creation of test plan: creation of the test guide for the tester preparation of device if needed or any kind of access required to let the testers perform their task smoothly.Leading test: dispatching the workload to the different testers answering their queries and making the work is achieve in the deadline and that testing is completed. Testing: perform testing a part of my daily duty as well as bug regression Reporting ensuring that any issue found during testing is reported correctly with all the information needed to reproduce the problem if possible find cause of the problem.Follow and link with developer team: answering any question the developer team may have on an issue whether it about how to reproduce or verifying that the fix is working. Report and metric: compile all tester activity and test results, enlighten particular severe issue or problem found during the test.Test perform on Mac OS X client and server, iOS, iCloud, Windows XP, Vista, and Windows 7 Apple European Contact Centre - Call Centre (Ireland) Show less

• Apple Professional Support Agent

  • Nov 2000 - Jul 2004

  Apple Professional Support Agent supporting all Apple professional software and hardware product (include servers and Raid solution as well as all multimedia solution)Project Involvement: -Panther Client SWAT Team: Basic testing of the next Apple operating system. Use of bug reporting software like Radar- Coach for the Professional team advising agent on how to handles calls and customer and checking their technical skills and give recommendations on area to work on -GSX localisation: validation process of the localisation of the American GSX web site in French that will be use in by AASP to order parts and launch repair Show less