Product Manager

• Jul 2022 - Present

Product Manager

• Jul 2022 - Present

Product Owner

• Dec 2021 - Jul 2022

Product Manager

• Jan 2018 - Dec 2021

Responsible for the implementation of all features for an application supporting patients with long term conditions. App is native iOS and Android with a web server interface for a 2nd user type (Clinicians). App allows users to track their condition data and take on video/activity based programmes for self improvements utalising the latest in behavioral science techniques. Responsibilities:Taking ideas from founder and turning into features and requirementsExpanding features around feedback from users and in house Behavioral science teamBuilding product roadmap from the current feature backlog with prioritisation and working with dev team to estimate effortsCompetitor analysis, feature comparisons, suggestions to improve backlog as a resultBriefing design team and iterating designs through feedback and user interviewsBriefing development team, discussing and agreeing tech to use to achieve requirements and adjusting developing requirements further due to tech limitations or selection choicesBriefing QA and ensuring quality of testing process is adequateScrum master (standups, sprint plan, sprint demos, retrospectives)Line manager including weekly 1-2-1’s to help issue resolution, personal growth or to foster company wide improvementsDirected filming for self improvement plansAchievementsBrought countless features to market with a multidisciplinary teamDeveloped a suite of programmes for self improvement with video/audio and tracking which is scalable, user tested and unique in its market.continuously worked with employees to improve their working livesContinuously worked with the multidisciplinary team to improve their working practices and align them better with SCRUM/AgileUsed a personal passion for photography to Direct and edit several programmes of high quality video content

Head Of Service Delivery

• Mar 2017 - Jan 2018

Responsible for the full Software delivery lifecycle of the Agency. Large set of responsibilities and the agencies go to point of contact for project planning, status and reliance on delivery. Responsibilities:Project managementQA management (including the hands on QA of software to support delivery)Product ownership including requirement gathering, clarifying and recording in JiraProject Discovery (Part of the onboarding process for new clients including design input during and after the session)Requirement gatheringClient point of contact for planning, delivery, technology choice explanation etcResource management including discussions with finance around profit margins and budget planningScrum masterProcess improvement with agile and waterfall hybridLine management including one to one with developers, QA’s and BA’sFeedback with CEOProject tracking and prioritising of features vs delivery datesDay to day support for team members struggling with issues either using scrum master techniques to allow people to answer their own problems or my vast testing knowledge to root analyse issues and resolveAchievementsBuilt the role from hardwork and dedication to the company/teamManaged stressful delivery periods with a part planning part hands on approachupdated the process for the delivery team to better utalise tools and processCreated employee management processes including 360 reviews, 1-2-1’s, employee social events (where non or few existed when I joined)Lead the development of an app over 2 days at an NHS hackathon and completed the development - The app won the community vote at the hackathonHighly valued member of the companyUsed my approach of always listening and learning to understand team/project issues and guide us to a better delivery or process for itWorked on a range of projects across multiple fields of interest and always had a valued opinion when inputting in every aspect of the software (from design to development)

Scrum master + Senior QA Tester

• Jun 2016 - Mar 2017

Sole Tester for Agency producing bespoke app solutions for startups – project include delivery/driver ordering, temp sourcing, healthcare tracking and environmental impact gps/activity based. Responsibilities: - Lead QA of Agency - Manual Testing of all apps/web/Backend - All Test Documentation including Test plans and Scripts - Simultaneous multi-project workload management - Involved in E2E process from discovery through to app submission Achievements - Completed 4 projects to appstore submission with high workload and no unfound high or medium priority bugs - Handled 2 projects at the same time and successfully prioritizsed testing to limit risk to project go-live - Discovered high priority issues from projects which began before I started increasing quality of apps - Increased knowledge of Android, iOS and Backend solutions to now feel comfortable with tools such as Charles, Android studio etc.

Senior Systems Integration Test Engineer, effective Test Lead

• Jul 2015 - May 2016

Brought onto an ongoing Sat/Terrestrial two STB project for Forthnet in Greece: Responsibilities: - Documentation (Test Plan, Test Specification, Test Status Report, Test Exit Report.) - Activity Scheduling for the team - Scripting - Test running (script run (black and white box), Bug raising and follow up) - Onsite customer facing testing in Greece - Requirement analysis facilitating the building of tests and errors within the requirements - Guide the project manager through the test plan decisions and justify the choices (due to the quantity of changes the new test plan suggested vs the previous way in which the project had been tested) Achievements: - Increased the regression bugs raised through the creation and implementation of a test regression set and an update to the sanity test set. - Cut the adhoc test status information requests through a daily reporting process utilising a combination of the test management system and intranet pages. - Oversaw the updating of the Test Automation system. Gave direction on a new system to use, scripts to write and direction to the engineer to ensure the quality of results. - Quickly built a relationship with the customer to limit the impact of our replacement of contracting staff. - High quality of daily testing activities. Concentration on the testing itself using a range of tools from: - Streams to test Smartcard CA functionality - Driver level manipulation to validate middleware - Serial debug output logging to aid root cause analysis - IP traffic analysis using wireshark

Senior Systems Integration Test Engineer at Pace

• Jun 2013 - Jul 2015

Systems integration test engineer on a single a cable STB for LGI in Holland/Belgium and a two IP STB project for Altibox in Norway Responsibilities: - Manual Black and white box testing - Bug raising - Script creation - Test manager support including scheduling, reporting and meeting coverage during their absence - Overseeing and reviewing the automation testing - Client facing Achievements: - Created the Test specifications for several functional areas, gained customer signoff of their coverage - Became point of reference for the test team for specification creation and supported team in understanding the level of test depth required. - Gained ISEB Foundation qualification - Lead the other testers by supporting their work, giving advice and often running day to day workloads - Quickly became a point of contact for the client and was well revived by the members of the client team.

Consultant

• Oct 2011 - Mar 2013

Worked in Pace PLC carrying out an SQA test engineer role. Quickly picked up and understood the basics of the STB development process and worked with the full-time engineers to system test the STB middleware. Worked both in house and out of house in country. Developed the test scripts and raised bugs as required. Worked in Pace PLC carrying out an SQA test engineer role. Quickly picked up and understood the basics of the STB development process and worked with the full-time engineers to system test the STB middleware. Worked both in house and out of house in country. Developed the test scripts and raised bugs as required.

QA Analyst

• Sep 2009 - Sep 2011

; to work on the My Nokia program (customer retention program with a base of over 7million users). Basics of the role include full E2E testing of all messages (sms and email) and the set-up, UAT and report generation of ad-hoc campaigns. Role is self-managed dealing directly with Nokia. Role also involves QA on .mobi sites and Nokia web apps. Key Achievements: Continued support of Nokia for the program Continued QA of all messages to the 7 million strong base Giving marketing suggestions on the target audiences to Nokia Aiding in Managing Budget for the program

UAT Executive

• Jan 2009 - Sep 2009

to work on the My Nokia program working through all parts of the program. Basics include full E2E testing of all messages (sms and email) for the horizontal campaigns, report generation for vertical campaigns and the requesting and UAT of Vertical campaigns. Also implemented a Full QA/UAT testing phase (independent of all developer and system testing) into the agency's process. By doing so work output from the agency is now error free (including functional and browser rendering). In addition to web, sms and email testing the agency started to develop applications for both iOS and Symbian. A testing methodology was developed and implemented using experience from both system and web testing. Key Achievements: Quickly learnt and ran My Nokia CRM program for UK and IE Implemented UAT phase into agency process Improved Mysql query and Html knowledge Developed app testing skills across all mobile platforms (Blackberry, Symbian, iOS, Andriod)

eBusiness UAT Tester

• Jun 2008 - Jan 2009

Working in a small team as a UAT tester. Quickly established myself within the role, picking up the processes, systems and the layout of the website. Involved with various projects including testing the migration of an online database across platforms with NBS. Built a strong relationship with many departments across the company including marketing, compliance, IBM and various 3rd party suppliers. Involved in all aspects of the change lifecycle from working with BA's on analysis to feedback given to developers and following that up. Developed a good working understanding of the program Mercury Quality Centre used to write scripts and create and track defects.Key Achievements:Continued support of the Bradford and Bingley websiteTesting of the NBS database migration.Testing of various other websites including Abbey @ Bradford and Bingley

Manual System Tester for Portfolio lending Project

• Jan 2008 - Jun 2008

Working within a large group of testers on a large project. Being involved from an earlier point of this project gave me the knowledge to become highly regarded within the team. A drive for perfection also lead to great understanding of the full end to end process from all three systems. Heavily involved with many aspects of the project, including testing, defect raising, tracking, management and solutions, resource management for a new team based on the project, feedback to developers and training of new team members on the basics of testing. Involved with the full testing stage of the project including; creating conditions from a 3rd party functional specification; Writing and running test scripts; Matching requirements to the scripts created and Raising defects when they arise from the scripts and/or the specification. Key Achievements:Quickly picked up the basics of testingQuickly implemented myself as a lead testerBecame the point of contact when problems arose due to the large amount of system knowledge I hadHighly regarded by many involved within the projectSecondee as System Matter Expert for Omiga (mortgage processing system) in Change Delivery Practice

Secondee as System Matter Expert for Omiga (mortgage processing system) in Change Delivery Practice

• Oct 2007 - Jan 2008

Creating new procedures for Portfolio Lending in CDP. Quickly gained a good understanding of the portfolio lending project and the changes being implemented. Asses the current procedures and analyse how they were going to be impacted. Spent time in various departments (in both the London offices and the Aire Valley sites) learning their procedures and roles and used knowledge gained from the above help write and review the new procedures.Key Achievements:Quickly gained knowledge of the Portfolio lending project Used knowledge of Current mortgage underwriting to asses impact of project and changes to procedures

Mortgage Underwriter

• May 2007 - Oct 2007

A progression from the admin team as a temp to a mortgage underwriter. Gained a great knowledge of mortgages and the processing of a new mortgage. Organisational skills were also used a lot as prioritising cases and keeping control of your workload was required.

Mortgage Team Admin

• Mar 2007 - May 2007

Responsible for inputting cases and the organisation of the filling system. This was a basic administration teamStock replenishment @ Morrison's in Guiseley

Trainee Civil Engineer

• Jan 2003 - Dec 2006

Training to be an onsite setting out civil engineer. Role was very demanding both mentally and physically. Responsibilities involved setting out new groundwork's and surveying existing ones. For the first 2 years I worked closely with an engineer learning the role and its equipment (alongside a day a week in collage) and for the final year I was the engineer of a site in Leeds. This role enhanced/improved my understanding of advanced mathematics as well as a providing me with time management, and general organisational skills. There is also a large amount of problem solving required to be a civil engineer and I believe that my logical approach to problems was strengthen by this role. During my final months with K. Rouse I was left in charge of the Building site and had to deal with all aspects of site management. This included the ordering of materials needed, man and resource management and various admin work. During my time as an engineer I gained a qualification in Civil Engineering which is a BTEC National Diploma in Civil Engineering at a pass/merit level.