Experience

needastory.com
• United States
• Education Administration Programs
• 1 - 100 Employee
• Story Design Coach

  • Jan 2023 - Present


Populus Advisors

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Contractor - Talent Development Consultant

  • Dec 2022 - Present

  Building a human resources best practices guide in collaboration with other HR professionals. Authored an Interviewing Success Guide and a Recognition Program. Contributed to guides on mentoring, performance management, and new employee on-boarding. Building a human resources best practices guide in collaboration with other HR professionals. Authored an Interviewing Success Guide and a Recognition Program. Contributed to guides on mentoring, performance management, and new employee on-boarding.



Service King Collision

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Director Talent Development

  • Nov 2021 - Nov 2022

  Create and implement an enterprise-wide learning strategy, directing 16 team members in support of Service King's goals and objectives. Set the strategy for the onboarding training for new assistant and general managers including a process of accountability conducted by operations directors. Improved completion of compliance training within 90 days to 90 percent, up from 35 percent. Reduced volume of learning products housed in our LMS by 30 percent by removing redundant and legacy objects… Show more Create and implement an enterprise-wide learning strategy, directing 16 team members in support of Service King's goals and objectives. Set the strategy for the onboarding training for new assistant and general managers including a process of accountability conducted by operations directors. Improved completion of compliance training within 90 days to 90 percent, up from 35 percent. Reduced volume of learning products housed in our LMS by 30 percent by removing redundant and legacy objects. This led to enhanced searchability of content through a rigorous review and update process. Led the development of a five-month collision estimator program aligned with an employee development strategy. Initiated the program 30 days ahead of schedule. Supervise a live training program delivered to 23 locations nationwide, phase 1 resulted in a 95% satisfaction rating from participants. Show less Create and implement an enterprise-wide learning strategy, directing 16 team members in support of Service King's goals and objectives. Set the strategy for the onboarding training for new assistant and general managers including a process of accountability conducted by operations directors. Improved completion of compliance training within 90 days to 90 percent, up from 35 percent. Reduced volume of learning products housed in our LMS by 30 percent by removing redundant and legacy objects… Show more Create and implement an enterprise-wide learning strategy, directing 16 team members in support of Service King's goals and objectives. Set the strategy for the onboarding training for new assistant and general managers including a process of accountability conducted by operations directors. Improved completion of compliance training within 90 days to 90 percent, up from 35 percent. Reduced volume of learning products housed in our LMS by 30 percent by removing redundant and legacy objects. This led to enhanced searchability of content through a rigorous review and update process. Led the development of a five-month collision estimator program aligned with an employee development strategy. Initiated the program 30 days ahead of schedule. Supervise a live training program delivered to 23 locations nationwide, phase 1 resulted in a 95% satisfaction rating from participants. Show less



DS Keystone Group

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Managing Director

  • Jun 2020 - Nov 2021

  Consulted for a training course provider to assess, position, and deliver a unique leadership presentation product, leading to the company’s first contract with a Fortune 500 company. Implemented a culture and organizational strategy for a manufacturing start-up growing from 60 to over 200 employees. Delivered Communication IQ profiles as a foundation to building effective teams and provide individual coaching for several business leaders. Consulted for a training course provider to assess, position, and deliver a unique leadership presentation product, leading to the company’s first contract with a Fortune 500 company. Implemented a culture and organizational strategy for a manufacturing start-up growing from 60 to over 200 employees. Delivered Communication IQ profiles as a foundation to building effective teams and provide individual coaching for several business leaders.



Fannie Mae

• Financial Services
• 100 - 200 Employee

• Director, Learning and Development

  • Dec 2011 - Sep 2019

  Created the learning and development strategy for Single Family Business. Eliminated redundancies, reducing costs by 15 percent while increasing utilization of development resources by 45 percent. Redesigned sales enablement training for sales and operations team members in seven U.S cities and remote employees located nationwide. Improved customer satisfaction ratings and reduced vendor turnover by 18 percent. Implemented a career development strategy improving engagement survey scores from 65… Show more Created the learning and development strategy for Single Family Business. Eliminated redundancies, reducing costs by 15 percent while increasing utilization of development resources by 45 percent. Redesigned sales enablement training for sales and operations team members in seven U.S cities and remote employees located nationwide. Improved customer satisfaction ratings and reduced vendor turnover by 18 percent. Implemented a career development strategy improving engagement survey scores from 65 percent to more than 85 percent. Selected four times to lead senior leaders through a Harvard Executive Development Program.

• Manager, Training and Development

  • Sep 2008 - Dec 2011

  Executed a digital transformation learning strategy impacting 1,800 team members engaged in REO disposition and operations, loss mitigation, servicing, and underwriting. This saved 7,700 FTE classroom hours annually. Established a twice monthly employee orientation program to meet rapid growth demands in 2008 – 2010. This included quarterly check in meetings with supervisors and participants for one year to ensure the effectiveness of the program. Delivered a formal metrics-driven training… Show more Executed a digital transformation learning strategy impacting 1,800 team members engaged in REO disposition and operations, loss mitigation, servicing, and underwriting. This saved 7,700 FTE classroom hours annually. Established a twice monthly employee orientation program to meet rapid growth demands in 2008 – 2010. This included quarterly check in meetings with supervisors and participants for one year to ensure the effectiveness of the program. Delivered a formal metrics-driven training solution which met new regulatory requirements through technical, compliance, and systems training. This reduced the ramp up time for new employees by 30 percent.

• Senior Consultant

  • Sep 2000 - Sep 2008

  Developed and delivered training to internal and external audiences primarily related to mortgage servicing and Real Estate Owned (REO) asset management. Assessed and maintained policy and procedures for several functional teams including: Asset management, closing, title and valuation. • Participated in foreclosure prevention workshops, coordinating events for as many as 300 borrowers • Managed culture transformation activities as the culture coordinator to the senior officer in the… Show more Developed and delivered training to internal and external audiences primarily related to mortgage servicing and Real Estate Owned (REO) asset management. Assessed and maintained policy and procedures for several functional teams including: Asset management, closing, title and valuation. • Participated in foreclosure prevention workshops, coordinating events for as many as 300 borrowers • Managed culture transformation activities as the culture coordinator to the senior officer in the Fannie Mae Dallas office • Facilitated the creation of mission, vision and values statements for several Dallas based business units • Delivered onsite training to more than 30 servicer partners which covered the management of delinquent loans, mortgage insurance claims, expense reimbursement claims and escalations

• Appraisal Analyst

  • Oct 1996 - Sep 2000

  Managed real estate appraisal and real estate broker vendors in determining valuations for residential real estate across eleven states in the central United States. Streamlined the appraisal ordering process which reduced turnaround times by 25 percent. Created policy and procedure documentation for the valuations, mortgage insurance, accounts payable, and title and closing teams.