Service Delivery Manager / Senior Project Manager

• Dec 2021 - Present

Senior Information Technology Project Manager / Team Lead

• May 2014 - Present

Hold a critical role when developing project plans, allocate resources and manage the tasks, schedule and budget for projects. Responsible for ensuring that proper project management, development and change control process are followed, as well as develop and maintain requirements, product specification, code and other project documentation.-Oversee implementation of infrastructure assets as well as the development of applications using SQL, ASP, ASP.Net, VBScript, Javascript and other third/fourth generation languages. -Modify/develop data access processes in accordance with team policies, procedures and security standards. -Work closely with the business functional areas, technical teams and clients to define systems/project priorities, scope, approach, resource requirements, timing deliverables and funding. -Develop project plans specifying goals, strategy, dependencies, staffing, scheduling, contingency plans, and allocation of resources. -Identify and schedule project deliverables, milestones, and required tasks. -Assign tasks, responsibilities and drive accountability to project team members in a matrix environment. -Provide leadership and direction to client and project teams.Projects: • PMO Guidelines & Processes Revision.• Data Quality Factory - Process Framework documentation.• LMS (Learning Management System) upgrade and improvements.• CFIP - Hyperion Consolidation & Planning and Forecasting.• Digital Work Place Implementation.• Equipment Efficiency LCA to Contractor Portal Project.• Digital Forms 2.0 and GetIT Projects Portfolios: 13 +/- different implementations.

IT Project Manager

• Apr 2010 - Apr 2014

Project Manager, Architecture & Applications Services, December 2012 – April 2014 Lead application development projects for the IT organization. Impacting final users, mid level users and leadership, as well as finance and IT line of business. Managed global resources, part of the core project team. • Administrate SharePoint for the line of business. • Create and implement a ticketing / service desk tool to track support requests. • Report contact for the Technology Executives. • DNP Tier 1 Dashboard Projects: • DNP Applications: 2 implementations. Project Manager, Integrated Process and Program Management PMO, April 2010 – December 2012 Controlled the deployment and Post Implementation Warranty (PIW) process for application releases enterprise wide. Collaborated with program and project managers globally. • Coordinated the PIW compliance of a projects portfolio of +/- 200 projects per cycle. • Organized the engagement between project team and support areas, with the objective of appropriately define support, knowledge transfer and warranty periods. • Executed the delivery of monthly PIW training to all the partners, peers and support areas. • Responsible for SharePoint data maintenance, administration and improvement. • Orchestrated the PIW program improvements, distribute communications to all partners and provide support to PMs and production support areas. • Implemented: o Changes on the PIW program, saving up to 70% of effort/time of the process lifecycle, improving response time for our internal clients. o Web-based site to provide PIW support and up to date information to all our partners. o Various solutions through SharePoint, SharePoint Designer and InfoPath, some used at a local level and other used globally. • Designed and delivered SharePoint Designer Training to peers and other bank employees. • Created process documentation, compliance/risk documents, training material, support material and work instructions for the process.

Technology Project Manager

• Sep 2009 - Apr 2010

Project Manager, Best Shore Applications, September 2009 – April 2010Implemented several SAP - EDI - XI projects for P&G, impacting accounting and procurement modules for Latin America environments. Created and deployed PM Process Training plan for new team members. Managed technical resources distributed globally.• Implemented several SAP solutions (projects) for P&G.• Created and implemented training plan for team members.• In charge of:o Process Documentation and data keeper for EDI XI area.o SharePoint Administration and improvement.o Supervision of SAP Development Projects.o Suggest new solution to costumers.Projects: • SAP Implementations: 6 different implementations including new modules, fixes and upgrades. Impacting accounting/procurement line of business.

GSD Knowledge Manager

• Jan 2007 - Sep 2009

Team Coordinator, Knowledge Manager (KM), January 2007 – September 2009Lead 6 GSD accounts in the compilation and sharing of knowledge to improve overall efficiency of thecustomer service . Worked with account managers, client relationship managers and client partners. Managed local resources and collaborated with global colleagues and customer.• Implemented the KMT scheme in HP Panamá and its supervision over the first 6 months of the operation.• Participated in the panel for Knowledge Management Best Practices Sharing between HP and EDS, representing Knowledge Manager Steady State role globally.• Participated in the Project Seagull Workforce (HP implementation on Panama) responsible of the planning, implementation and training of the knowledge management role for 6 GSD accounts.• Created role’s methodology documentation, process guides and other documents used for all KMs (globally) and GSD Agents (locally).• Implemented the Knowledge Manager Training routine and created the training material and shadowing program for new KMs.• Supported the Costa Rica Knowledge Management SharePoint (at an administration level)• Collaborated in the development of tools & reports for the KM Transition Team (U.S. based).• Participated in the Hiring New KMs Process.• Implemented several projects for GSD accounts when needed, i.e. for P&G the documentation and execution of the knowledge management process.• Participated in the MAP Process (Process Maturity and Security Audit)o Part of the leadership team/coordinator for the KM documentation task.o Part of the interviewees for MAP, representing the knowledge management area.