Experience

US Alliance Group, Inc

• United States
• Consumer Services
• 1 - 100 Employee

• Risk Analyst

  • Apr 2022 - Present

  Review daily reports to mitigate fraud and credit losses. Educate merchants and make analytical decisions. Undertake necessary investigative efforts to help detect known fraud and risk trends. Identify irregularities in data patterns and obtain the documentation required to resolve adverse actions. Maintain a constant state of awareness concerning economic conditions and leverages that knowledge in decision activities. Competently perform the work related to keeping good records, completing proper paperwork, updating systems, and documenting in files/systems. Stay informed on market and industry trends related to fraud and risk. Review daily reports to mitigate fraud and credit losses. Educate merchants and make analytical decisions. Undertake necessary investigative efforts to help detect known fraud and risk trends. Identify irregularities in data patterns and obtain the documentation required to resolve adverse actions. Maintain a constant state of awareness concerning economic conditions and leverages that knowledge in decision activities. Competently perform the work related to keeping good records, completing proper paperwork, updating systems, and documenting in files/systems. Stay informed on market and industry trends related to fraud and risk. Show less

• Merchant Services Representative

  • Dec 2020 - Apr 2022

  Moving from Technical Support to Merchant Services, I could use the skills I learned in tech to enhance my industry knowledge.Merchant Services was also a fast-paced environment with incoming support calls; instead of deploying terminals, I worked on merchant email inquiries, helping me develop strong email etiquette.Merchant Services used the CRM software Trello much more often than the Tech Support department.Merchant Services used Trello to organize a knowledge base with cards that explained important terms or guides for tasks; this inspired me to create my own Trello board to organize my tasks.I was also inspired to create my own guides. Using my Trello board, I would create projects for myself, like building email templates for the most common Merchant inquiries, creating checklists for internal tasks like chargeback response submissions, and creating CRM note templates for maximum efficiency. The most common task in Merchant services was reconciling fees and deposits at the request of Merchants via email or phone call. Reconciling included finding out where a specific charge came from; this involved looking if the Merchant received a Chargeback, a negative batch amount, their monthly statement bill, etc. Reconciling with Merchants helped me build payment gateway navigation and analytical skills.In our internal CRM software, FileMaker, I would make summarized but detailed notes on every interaction I had with a Merchant account. Summarizing extensive conversations and actions with Merchants helped me comprehend inquiries better and built excellent communication skills, which resulted in superior customer service skills.Working in Merchant Services included navigating different gateways. I became proficient in multiple gateways, which helped me visualize what Merchants were having trouble with, similar to POS terminal visualization from my Tech Support experience. Show less

• Technical Support Representative

  • Oct 2016 - Dec 2020

  Working in Technical Support meant working with deploying terminals in a fast-paced environment while troubleshooting deployment terminals in-house & on incoming support calls from merchants. I worked with First Data, Dejavoo Systems, and Verifone terminals. One of the primary skills I gained from the Tech support department is the ability to visualize terminal interfaces to help merchants over the phone as fast & efficiently as possible. Terminal deployment & receiving included creating work orders for POS device replacement and creating order entries for receipt paper orders. Show less



Talacho's Sales LLC

• Rancho Santa Margarita, California, United States

• President

  • Jan 2020 - Present

  Talacho ́s Sales produces luxury, high-end jumps, and accessories that meet every aspect of training and showing needs. Talacho ́s Sales delivers jumps and sound equipment to California, Arizona, Nevada, Colorado, and New Mexico facilities. Talacho ́s Sales produces luxury, high-end jumps, and accessories that meet every aspect of training and showing needs. Talacho ́s Sales delivers jumps and sound equipment to California, Arizona, Nevada, Colorado, and New Mexico facilities.