Experience

Sedgwick Repair Solutions

• United States
• Consumer Services
• 1 - 100 Employee

• Field Services Manager

  • Mar 2021 - Present



American Family Insurance

• United States
• Insurance
• 700 & Above Employee

• Sr. Property Desk Adjuster

  • Nov 2018 - Nov 2020

  Investigated, and adjusted first party homeowner insurance claims. All activities involved electronic exchange of information in the form of JPG images, PDF, MS Word/Excel documents, and video footage when available. This file handling is a virtual claim adjustment process utilizing all the newer tools of website shared data; Smartphone applications; email exchanges; and telephonic communication.Committee participant in roll-out of Managed Repair program in tandem with virtual property claim adjusting.

• Property Claim Field Manager

  • Mar 1999 - Nov 2018

  Provided leadership, training and direction to a team of Commercial Farm Ranch, and Residential property field adjusters consisting of 6-9 field adjusters servicing all of IL except Chicagoland, and East St Louis. Supervised claims up to $2.3M. Achieved and sustained corporate goals of file accuracy, productivity, customer service, and corporate cost control. Coordinated with and support all subrogation efforts. Administered performance-based merit pay; consulted with Human Resources as warranted for performance situations. Maintained quality relationships with agency, and sales leadership by participating in agency sales meetings. Participated as court witness as warranted; and alternate dispute mechanisms as directed by the court.Subject matter expert regarding Mine Subsidence claims with compliance to specific IMSIF guidelines.Local liaison and support coordinator for CAT storms, involving CAT management team, and local authorities & agency.

• Property Claim Field Adjuster

  • Mar 1989 - Mar 1999

  Investigated residential, commercial and farm ranch claims up to $1M; settle within authority; coordinate with SIU, civil authorities, subrogation, legal, UW, corporate management as needed and appropriate. Participate in committees & court hearings as warranted. Assisted front line manager with supervisory tasks during their absence. Trained on-boarding adjusters; maintained quality file audits, while sustaining full volume workload. Participated in 12 CAT storms throughout the US. Predominate Large Loss adjuster from 1996 through 1999. Title progression: Representative, Analyst, Examiner, Specialist.