Experience

Red Kite Games

• United Kingdom
• Computer Games
• 1 - 100 Employee

• Quality Assurance Tester

  • Nov 2020 - Present



Blizzard Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Player Support and Insight Analyst

  • 2016 - 2019

  The Player Support and Insight Analyst role covered many areas:- Analyse incoming customer contacts to identify and report on trends/issues that would be sent to the relevant teams. - Reporting issues to the development team In JIRA.- Creating weekly reports using Databases and Excel.- Helping with Quality Assurance (QA) testing for upcoming game content or internal tools.- Presenting information to the front-line Customer Support during pre-shift Huddles.

• Internal Affairs

  • 2014 - 2016

  The Internal Affairs role was for investigating all employees for any misconduct and abuse of tools.

• Customer Support

  • 2012 - 2014

  Due to the Account Administration department being disbanded was required to go back to a Customer Support role.

• Account Administrator

  • 2008 - 2012

  Managing accounts and dealing with email contacts from customers.

• Customer Support Specialist

  • 2007 - 2008

  Dealing with specialized customer support cases requiring further investigation and database searches.

• Customer Support

  • May 2006 - 2007

  Customer support role dealing with front line customer support contacts