Systems Analyst Project Lead

• Mar 2021 - Present

Systems Analyst Project Lead for NIH

• Aug 2020 - Present

• Team Lead for Windows, Linux, Middle Tier system admins• Scrum Master for Operations, Networking, DBA teams - leading agile ceremonies (Daily Scrum, Sprint Planning, Sprint Review/Demo, Sprint Retrospective)• Product Owner for System Admin team and wrote stories for each sprint to be reviewed, refined and added during sprint planning• Lead projects migrating on-premise tools to AWS cloud which included provisioning of EC2 instances, adding proper security groups, installing tool software to the EC2 instances, ensuring proper ports/firewalls were added correctly and reviewing functionality with teams and addressing any additional concerns once everything was setup

Technical Project Manager

• Apr 2019 - Apr 2020

▪ Created Project Plans and Managed Project Teams for Client Integrations which included client and development team.▪ Performed Implementation Presentations during the Project Initiation phase of the SDLC and Demo Calls for the client during the Release phase.▪ Utilized Gantt charts to show project tracking to clients and Client Success team in Teamwork and utilized red-yellow-green technique to report to management.▪ Setup SSO Authentication and deployed adapter builds to clients during implementation phase.▪ Led Daily Scrum calls with Development Team to sort through obstacles to get them removed. Most obstacles were client related and needed constant contact to remove the obstacle. If obstacle was internal, we brought this to the attention of the team member who was necessary to remove the obstacle and it was removed that day.▪ Was a member of the Sprint planning phase for our 2 week sprints. Helped Product Owner prioritize the backlog with how far a client was in their implementation (Authentication, Integrations, Customizations).▪ Would work with Product Owner if any changes to the scope of the implementation occurred. This would lead to a change in the sprint backlog if the change which in most cases would be immediately assigned out. Most changes involved bugs in the system or change in client request.▪ Was a member of Sprint Retrospective once the sprint was completed. Provided insight into what went well and what did not go well. After retrospective, would be assigned to complete documentation that would help further our efficiency during the sprint.▪ Created and documented Security policies and answered client security forms and questionnaires with regards to our shared responsibility within our AWS Cloud VPC environment.▪ Created process documentation for our Implementation and Support teams and trained the internal team members to increase efficiency during sprint and post production.

Service Delivery Manager

• Jan 2012 - Jan 2019

▪ Planned migration projects to new SaaS environment in AWS Cloud. Provisioned new PROD, Staging and Test environments with EC2 instances for their App and Database Servers. Migrated their content to EC2 instances and worked with DBA team to migrate their database from Oracle to Postgres RDS Instance. ▪ Planned Upgrade, Maintenance, Customization projects for clients who were more heavily customized and required a specific resource. Created project charter and project plan while allocating all necessary resources from internal and external teams. Internal teams included, Customization team (ICM), Operations, Infrastructure, Network, Database Administration. Provided risk management and communications plan (while being the main point of contact) for the entire project. Worked with client post project on lessons learned which completed the project.▪ Utilized Red-Yellow-Green technique for Project Plan tracking and Risk Assessment. This was used to help facilitate client understanding of project status as well as report to management. ▪ Post Project Completion – would monitor performance via New Relic and create alert notifications for certain thresholds for proactive support.▪ Serve as Subject Matter Expert (SME) in addressing complex technical issues within the product at the application or database layer. This involved scripting in Redhat Linux environments, SQL scripting in Oracle, checking networking issues; coordinating efforts with product development teams and third-party vendors as needed to facilitate speedy resolution.▪ Would remain the point of contact for the highly customized clients for all support and maintenance post project completion. Was available 24/7 for any issues that may arise for those clients. ▪ Proactively develop and provide cross-training to client support engineers; ensuring all personnel are equipped with the necessary skill set to provide optimum customer service.