Experience

Arthur Middleton Capital Holdings

• United States
• Advertising Services
• 1 - 100 Employee

• Executive Director

  • Apr 2011 - Present



Heat Surge LLC

• 8000 Freedom Ave. NW North Canton, OH

• Director of Product Services

  • Apr 2011 - Present

  Manage day-to day operations of Heat Surge Warranty Service program. Enhance customer satisfaction and provide technical support to nationwide network of 500+ warranty service and repair centers. Maintain and create technical documentation for product service, technician training and replacement parts matrix. Process warranty claims, handle service center/customer satisfaction issues, analyze and track trends in warranty service, repairs and parts inventory to reduce waste and improve product quality and performance. Initiate part purchase orders, invoice and account management, billing and general reporting to Vice President. Show less