Experience

Self Employed

• United Kingdom
• 100 - 200 Employee

• Independent Contractor

  • Jun 2018 - Present

  • Migrated data from one Salesforce instance to a new Salesforce instance focused on Lightning Experience • Created Microsoft Access database for a startup company to lay the groundwork for parts inventory management • Troubleshooting and documenting Salesforce custom objects for a local technology company • Continuing to stay current with Salesforce releases and critical updates in my Salesforce Developer instance • Migrated data from one Salesforce instance to a new Salesforce instance focused on Lightning Experience • Created Microsoft Access database for a startup company to lay the groundwork for parts inventory management • Troubleshooting and documenting Salesforce custom objects for a local technology company • Continuing to stay current with Salesforce releases and critical updates in my Salesforce Developer instance



Buffalo Americas

• United States
• Computer Hardware Manufacturing
• 1 - 100 Employee

• IT Supervisor

  • Jan 2018 - May 2018

  • Collaborated with teams across the company to plan and execute the relocation of Buffalo’s corporate office• Modified Salesforce external Python and Java scripts to conform to updated API and EDI requirements • Maintained EDI feeds and server room equipment • Processed Help Desk requests for Salesforce and corporate network users • Worked closely with Infor developers and consultants to recover corrupt SQL database on the Infor ERP system

• Salesforce Admin / Network Admin

  • Feb 2013 - Jan 2018

  • Lead project to revive Buffalo Salesforce instance after three years on non-use. Gathered excel files from Sales and Accounting and imported Leads, Contacts, Opportunities and Rebate information using Data Loader • Managed Salesforce licensing, critical updates, releases and User administration• Modified, tested and deployed updated code coverage prior to Salesforce releases• Created custom object (SKU Setup), pages and reporting for new product setup, including Marketing, Engineering and detailed product specifications • Designed and maintained Salesforce Triggers, Validation Rules, Approval Processes, Custom Fields and Page Layouts and User Administration • Worked closely with the Director of Finance to create a Salesforce application to record and track accrued liability for Sales Special Pricing Agreements resulting in identifying approximately $500K in over accrued funds being released back to the operating account• Implemented, configured and populated a new Salesforce instance for Buffalo’s Eastern European office and followed up with one on one user training via Skype and GoToAssist • Initiated evaluation of Salesforce Lightning Experience for planned migration from Salesforce Classic • Worked closely with Engineering to create a Channel Inventory Module in Salesforce using Salesforce API and Apex classes to process the data. This allowed the Sales team visibility to product availability and cost savings by shipping product to customers from distribution centers near them• Automated Special Pricing Agreement form generated directly from Opportunity record using custom Apex code and Visualforce page to export the document to excel• Migrated the corporate firewall to Barracuda X400 NG firewall with zero impact on production• Converted corporate network backups from Backup Exec to Veeam Backup and Replication 9.5• Configured and deployed new laptops for all Buffalo US employees and trained them on how to transition from Windows 7 to Windows 10 Show less

• Network Admin

  • Mar 2010 - Feb 2013

  • Responsible for laptop reimaging and user training on Windows 7 OS corporate laptops.• Administered corporate network backups using BackupExec 2010,2012 and 2014.• Assisted Sales and Marketing with Salesforce Administration maintaining User accounts.• Continued working with Syteline ERP system updating Fixed Assets deployed by IT department.• Worked with Active Directory, Exchange and files storage servers to setup network users.• Configured wireless network devices, conference room equipment and network telephone.• Monitored daily the corporate firewall, spam filter, building security and network cameras.• Maintained Zenoss network monitoring.• Continued support for Production Floor and Refurb departments equipment and firmware. Show less

• Production Floor Technician

  • Feb 2009 - Mar 2010

  • Assembled and configured 36 new computers to replace aging test equipment in Production and Refurb.• Worked closely with engineering and IT departments to implement test and procedures for new product.• Implemented production test menu for use on touch screen monitors to speed setup and eliminate operator error.• Designed automation to update all test station firmware on a wireless network consisting of Buffalo hardware, scheduled to run during off peak hours reducing downtime during production hours.• Constructed production jigs to assemble multiple components versus one at a time resulting in time savings and improved quality.• Improved serial number tracking from assembly through packing using hand held barcode readers and custom Access database program I wrote specifically for Buffalo US. Show less

• Production Floor Lead

  • Feb 2008 - Feb 2009

  • Managed and coordinated up to eighteen production floor workers to regulate production flow.• QA and document all product coming out of burn in and staged for packing.• Implemented and trained users on a rigid QA policy from initial kit QA to final product QA before shipment.• Maintain hardware, software and documentation for all production floor equipment.• Monitor, install and update all test stations to current product firmware and inspection versions.• Verify all assembly, test and packing procedure documentation were kept up to date.• Troubleshoot, repair, retest and burn in failures from previous day. • Regular checks on quality procedures, product quality and packaging.• Process and track all non-conform product in Syteline ERP system and return ship to supplier.• Inventory of raw materials and finished product both on the production floor and warehouse.• Assisted in annual inventory of raw good and corporate fixed assets on the production floor.• Processed production floor time clock information for submission to Accounting.• Maintained production floor safety and cleanliness. Show less

• Test Operator

  • Sep 2007 - Feb 2008

  • Verified and signed off on Assembler QA of kit delivered to the production floor.• Performed visual inspection, firmware installation and functional testing of product.• Log and track serial number and MAC address of product passing function test.• Perform Ground Continuity test and log serial numbers.• Transfer product to Burn-In and start procedure, log serial numbers and rack location.

• Product Assembler

  • Jul 2007 - Sep 2007

  • Initial QA of BOM to kit delivered to the production floor.• Product assembly following work instruction provided by engineering.• Assist in product packaging until assembled product queue was ready for more assembly.• Daily clean up and assembly station maintenance.