Experience

Orbital Net

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Business Development Manager

  • Aug 2022 - Present



The Dermatology Partnership

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Practice Manager

  • Jan 2021 - Aug 2022

  I manage a Private Dermatology Clinic which offers consultant-led medical treatments and aesthetics. I am responsible for the following within the practice: P&L Marketing Purchasing Compliance H&S I.T Project Management I manage a Private Dermatology Clinic which offers consultant-led medical treatments and aesthetics. I am responsible for the following within the practice: P&L Marketing Purchasing Compliance H&S I.T Project Management



Portman Dental Care

• United Kingdom
• Wellness and Fitness Services
• 300 - 400 Employee

• Practice Manager

  • Dec 2019 - Mar 2021



Independent Vetcare

• Kent, UK

• Practice Manager

  • Nov 2017 - Dec 2019

  I am a Practice Manager for IVC, and run a total of 3 surgeries, my primary functions are as follows: Office Management Finance Management HR Management Marketing and Business Development Project Management Ethics and Professional standards I manage and maintain these throughout my day to day work, ensuring that I meet and exceed the standards and levels expected across these 5 areas of the business I am a Practice Manager for IVC, and run a total of 3 surgeries, my primary functions are as follows: Office Management Finance Management HR Management Marketing and Business Development Project Management Ethics and Professional standards I manage and maintain these throughout my day to day work, ensuring that I meet and exceed the standards and levels expected across these 5 areas of the business



O2 (Telefónica UK)

• United Kingdom
• Telecommunications
• 700 & Above Employee

• General Manager

  • Oct 2016 - Nov 2017

  In this role, I am responsible to uphold all 3 key components: Deliver, Disrupt, Discover I lead a team and ensure we achieve and surpass our targets across multiple KPI's. Delivering on: New Handsets & SIMO Upgarde Handsets & SIMO Insurance Accessory Strike Rate Tablets and Mobile Broadband FAN I was able to achieve this through continuous training and development of my team. Ensuring that they deliver in terms of both performance and service to our customers. I believe that a happy team is a productive team so I always ensure my team are in the right place to deliver the right service. Show less



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• General Manager

  • Sep 2014 - Oct 2016

  In this role, I am responsible to uphold all 5 compass points: Customer, Finance, People, Vision and Operational Efficiency.I lead a team and ensure we achieve and surpass our targets across multiple KPI's. Delivering on: VolumeGeek SquadAccessory Strike RateSim OnlyFixed and Mobile Broadband WCSSPinPointI do this through continous training and development of my team. Ensuring that they deliver in terms of both performance and service to our customers. I believe that a happy team is a productive team so I always ensure my team are in the right place deliver the right service. Show less

• Assistant General Manager

  • Dec 2013 - Aug 2014

  Assistant Manager - The Carphone Warehouse - Eastbourne I led a team of over 10 people, ensuring I coach and develop them, I make sure the store performs at the highest level against all compass points and KPI's. Again this is through performance reviews and appraisals.Auditing, Stock Control and other administrative tasks are needed.

• Retail Performance Coach

  • Aug 2013 - Dec 2013

  This role means that I must embody the new sales model being implemented, and to become an ambassador, coach and SME in the region to ensure that I train every customer consultant, Assistant Manager and Branch Manager has the new sales model embedded into the working behaviour.Liase with Branch Managers to ensure I coach every member of their team, and organising my own work schedule which was shared with the Region, RGM and Line Manager. Give each and every employee face to face training, assess each person and address any gaps in their knowledge and on top of that provide detailed reports on each and every staff member. I have become and SME in SMART selling and have established myself as a point of contact within the region, responding to ad-hoc requests from my RGM. Show less

• Customer Consultant

  • Apr 2012 - Aug 2013

  I deliver world-class sales performance, hitting all of my KPI's week in week out, whilst delivering excellent customer services, building up strong relationships and repeat custom. I use my ingenuity and lateral thinking, and build a bigger picture of the customers life which helps to build sales. I am an integral part of the team dealing with key operations for the store and hold a number of important roles for the store, head of business and marketing, as I am the administrator of both our own facebook and twitter page. I am also responsible for the development of Telco sales, as well as being the ambassador for both Sony and HTC and so I help to spread product knowledge to our team and customers about both manufacturers handsets. I have extra responsibilities also, by sending out everyones targets for the week, also, I keep people up to date on their targets throughout the week, and advise how they can achieve and exceed these targets as I am responsible for finding our key deals and I am very customer-centric in my operations which help to improve the success we have as a store and a team. In addition, I help to motivate all of the team and boost people if they are falling behind to ensure they boost their morale and in turn their sales. Show less



The Ellington & Hereson Secondary School

• Broadstairs

• Mathematics Instructor

  • Jan 2013 - Aug 2013

  My duties as a mathematics instructor is to: 1) Lead lesson's across key stage 3 and key stage 4 2) Provide support to other teacher's as an assistant in their lesson's 3) Provide 1-to-1 support to students where necessary 4) Identify gaps in knowledge to help students progress 5) Marking all students work and providing them with effective feedback to help them improve. 6) Setting tests and targets for all students based on the entry level and helping them to achieve and exceed their targets through support and encouragement. Show less



Flambeau, Inc.

• United States
• Plastics Manufacturing
• 300 - 400 Employee

• Proprietary Products Customer Services

  • Mar 2010 - Feb 2012

  To provide excellent customer service by ensuring delivery commitments are met and by generating new business through marketing initiatives. 1) To process customers' purchase orders and schedules. 2) To liaise with customers and provide them with up to date order information. 3) Manage PP stock holding by placing PO's with the USA to ensure continuity of inventory. 4) To research and identify prospective leads and position our services with them. 5) Build a commercial relationship with prospects that result in a sale. 6) Developing relationships and securing repeat business. 7) Liaise with internal personnel to ensure product is available for despatch to customers requirements. 8) Ensure excellent communication both internally and with external sales agents. 9) Benchmark competition to assess market positioning and identify opportunities 10) To generate orders through outbound sales calls to both existing and potential customers Show less